We made a reservation for two nights. Upon our arrival, we were unable to access the building due to a lack of communication regarding entry procedures, and there was no reception available after 8 PM. I had to request assistance from neighboring stalls to call for help, as I was coming from Canada and my eSIM only provided internet access. I am grateful to the staff of the nearby restaurant who kindly offered to contact the guesthouse staff on our behalf. When the staff member finally arrived, she informed us that the elevator was out of service, and we would need to carry our four large pieces of luggage up to the fifth floor. I had previously communicated the necessity of an elevator due to our large luggage, but she eventually explained that her mother had turned off the elevator because it was making noise. She then decided to turn it back on and assisted us with our luggage while we ascended the stairs in the sweltering 40-degree heat of Italy that day. The most disappointing aspect was that we were placed in a room where the air conditioning was not functioning, and we were not informed of this issue. There was a fan in the room, but it did not provide any relief. Consequently, we were unable to sleep at all that night. The following morning, we visited the reception office to lodge a complaint about the air conditioning, and the owner merely stated, "the elevator and air conditioning will be fixed today," without offering any apology. Very disappointing! Beware!