2/10 Terrible
ILIANA
Travelled with family and small children
19 Sept 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
my arrival date July 30.
I’m writing to express my grand disappointment with the experience I’ve had in this hotel. Our first night our lights in the room would not turn on, your maintenance staff needed to access the breaker in the room and had difficulty for over 10 minutes.
Our second day, the trash in our room had not been taken out, we called the front desk about it but no one came. At that same time, our lights would not turn on AGAIN. the Same maintenance worker came and figured out it was a faulty key, he took the key but we were then left with just 1. Later that evening, we realized that the lights would not turn OFF! Unless removing the key entirely , but that also meant we would not have bathroom light or air conditioning. We called front desk and were met with much hostility, I was told no one could help me and I was going to just have to sleep with the electricity off in the room. Your front desk staff told me he could not leave the front because it was against “Italian law” and there was no one to help. He offered to move us to a room on the 3rd floor, but I have a 7 month old daughter and no assistance- this was not feasible. As you know, I demanded to speak with a manager because it was unprecedented and ridiculous to hear that there was nothing any one could do about the faulty electricity in my room and not have ANY ASSISTANCE!
I was finally then given a key to room 504, and at midnight I had to move all of my belongings alone, with my infant daughter.
ILIANA
Stayed 4 nights in Jul 2025