The guy we met on reception was rather pleasant, and to be fair, it went downhill from there. We stayed in the Luxury Suite, The leather on the bed was ripped in many places, the headboard was really dusty, and could easily tell it hadn't been cleaned thoroughly. No mini bar, sink tapes barely reached the sink. No running water for the bath. Staff entered the room twice without me putting up the sign for cleaning. Didnt really match how it was described. The only positive was the location.