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The Promissory Hotel

2.0 star property

Photo gallery for The Promissory Hotel

Exterior
Premier Suite, Multiple Beds
Lunch and dinner served, Spanish cuisine
Lobby
Hair dryer, bathrobes, towels, soap

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available
  • Bar

Explore the area

View map
201 S Jefferson St, Roanoke, VA, 24011
  • Place, Center in the Square
    ‪2 min walk‬
  • Place, Taubman Museum of Art
    ‪3 min walk‬
  • Place, Virginia Museum of Transportation
    ‪8 min walk‬
  • Airport, Roanoke, VA (ROA-Roanoke Regional)
    ‪12 min drive‬

Room options

View all photos for Signature Suite, 1 King Bed with Sofa bed

In-room safe, blackout curtains, iron/ironing board, free WiFi

Signature Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(2 reviews)
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed with Sofa bed

In-room safe, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Signature Suite, 1 King Bed with Sofa bed, Roll-in Shower

In-room safe, blackout curtains, iron/ironing board, free WiFi

Signature Suite, 1 King Bed with Sofa bed, Roll-in Shower

  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Premier Suite, 2 Bedrooms, Roll-in Shower

Floor plan

Premier Suite, 2 Bedrooms, Roll-in Shower

  • 56 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Premier Suite, 2 Bedrooms

Premier Suite, 2 Bedrooms

Premier Suite, 2 Bedrooms

  • 56 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Premier Suite, Multiple Beds

Premier Suite, Multiple Beds

Premier Suite, Multiple Beds

  • 47 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Classic Room, 1 King Bed

In-room safe, blackout curtains, iron/ironing board, free WiFi

Classic Room, 1 King Bed

9.8 out of 10
Exceptional
(7 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed

8.0 out of 10
Very good
(1 review)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Loft, 1 Bedroom

In-room safe, blackout curtains, iron/ironing board, free WiFi

Loft, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Large Single Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Premier Suite, Multiple Beds

Floor plan

Premier Suite, Multiple Beds

  • 56 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Loft, 1 Queen Bed with Sofa bed

Loft, 1 Queen Bed with Sofa bed

Loft, 1 Queen Bed with Sofa bed

  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Signature Suite, 1 Queen Bed

Signature Suite, 1 Queen Bed

Signature Suite, 1 Queen Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About the area

Roanoke

A stay at The Promissory Hotel places you in the heart of Roanoke, steps from Center in the Square and a 2-minute drive from Berglund Center. .This hotel is 1.5 mi (2.4 km) from Carilion Roanoke Memorial Hospital and 3.5 mi (5.7 km) from Valley View Mall.

What's nearby

  • Center in the Square - 2 min walk - 0.2 km
  • Science Museum of Western Virginia - 2 min walk - 0.2 km
  • Taubman Museum of Art - 3 min walk - 0.3 km
  • Virginia Museum of Transportation - 8 min walk - 0.7 km
  • Berglund Center - 17 min walk - 1.4 km

Getting around

  • Roanoke Station - 3 min walk
  • Roanoke Regional Airport (ROA) - 16 min drive

Restaurants

  • ‪Olde Salem Brewing Company - ‬3 min walk
  • ‪Three Notch'd Craft Kitchen and Brewery - ‬2 min walk
  • ‪Jack Brown's Beer & Burger Joint - ‬2 min walk
  • ‪Corned Beef & Co - ‬1 min walk
  • ‪City Market Building - ‬2 min walk

About this property

The Promissory Hotel

The Promissory Hotel offers 27 accommodations with laptop-compatible safes and bathrobes. This Roanoke hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Rooms have detached private bathrooms.

Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 27 guestrooms. Complimentary wireless internet access is available to keep you connected. Detached private bathrooms have hair dryers and bathrobes. Conveniences include laptop-compatible safes and blackout drapes/curtains, as well as phones with free local calls.
Enjoy the recreation opportunities such as a 24-hour fitness center or make use of other amenities including complimentary wireless internet access.
Satisfy your appetite with Spanish cuisine at ¡Suerte!, a restaurant which features a bar/lounge. Dining is also available at the coffee shop/cafe.
Featured amenities include a 24-hour front desk, luggage storage, and an elevator. Self parking (subject to charges) is available onsite.
¡Suerte! - This restaurant specializes in Spanish cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered parking on site (USD 10 per night; includes in/out privileges)
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • ¡Suerte!

Things to do

  • 24-hour gym
  • Concerts/live shows

Family friendly

  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways (122 centimetre high)
  • Lift (122 centimetre wide door)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk (74 centimetre high)
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Detached private bathroom
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Covered self parking fee: USD 10.00 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed

The Promissory Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 51 out of 67 reviews
Rating 8 - Good. 12 out of 67 reviews
Rating 6 - Okay. 3 out of 67 reviews
Rating 4 - Poor. 1 out of 67 reviews
Rating 2 - Terrible. 0 out of 67 reviews

10/10

Cleanliness

10/10

Staff & service

9.0/10

Amenities

9.8/10

Property conditions & facilities

Reviews

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great, rooms were very good with high ceilings, fridge, plenty of space, but no microwave. Parking was a small hassle, but a short walk does someone good. Location was fantastic. The only big problem was, hotel not yet finished. No lobby, no restaurant, no place to enjoy friends. Probably 6 months away from be completed and have a five star rating.
Stayed 2 nights in May 2026

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, immaculate room. Great location. Highly recommend.
Stayed 2 nights in May 2026

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. I love it when I feel good about walking around a room without shoes on. The loft was amazing!
Stayed 2 nights in May 2026

8/10 Good

Nicola, Virginia Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to the hospital which i was taking classes. Room was clean bright, spacious and laid out well. Staff very accommodating and lovely to talk to. Would definitely go back.
Stayed 2 nights in Mar 2026

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely the cleanest hotel we've stayed at! Excellent location, large room, and friendly staff. We initially had a little bit of difficulty finding the hotel entrance, called the hotel and staff was very patient and helpful.
Stayed 2 nights in Apr 2026

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love reading reviews while traveling to help me choose a place to stay in a new town - this is a new hotel in an old building and the rooms are gorgeous and felt new. Great smelling soaps and lotions. Still doing some construction and final touches but that didn’t affect our stay. If you are reading this- book it!
Stayed 1 night in Apr 2026

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room with separate sitting area. Very clean and new. Only suggestion would be to add an iron and ironing board in the room. The hand steamer I borrowed from the reception desk worked fine - thanks.
Stayed 2 nights in Apr 2026

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the heart of downtown Roanoke.
Stayed 2 nights in Mar 2026

10/10 Excellent

Sahar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the Promissory hotel. Staff were super helpful and courteous, room was super clean and bathrooms recently renovated. Parking was easy. We will definitely come back.
Stayed 1 night in Apr 2026

10/10 Excellent

Jena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and rooms were quite sizeable.
Stayed 3 nights in Jan 2026

10/10 Excellent

Zhi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room friendly staff
Stayed 1 night in Apr 2026

10/10 Excellent

Andrew

Stayed 2 nights in Apr 2026

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2026

10/10 Excellent

Jessica, Radford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2026

10/10 Excellent

Andrew, Windber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good place to stay. The staff is friendly and they seem to sincerely ask for suggestions from their guests. I would definitely stay there again.
Stayed 1 night in Apr 2026

10/10 Excellent

Keith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clove this repurposed building. It’s spacious and a bit spartan. Thankful for the upgrade to a two bedroom suite. Great staff with excellent communications. I would definitely stay here again!
Stayed 1 night in Apr 2026

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I came to stay at the Promissory as a half-way point between Philadelphia and Asheville, where I was headed for the weekend, and I was not disappointed! So incredibly charming, thoughtful, and inviting. I was offered a complimentary upgrade to my room to their gorgeous and spacious Artist's Suite and enjoyed a glass of champagne upon arrival. The staff were all friendly, informative, and professional. I wish I was able to stay longer but promise that if I ever find my way to Roanoke (an adorable town!) I will be staying again, and will certainly tell everyone I know to reserve a room at the Promissory Hotel.
Stayed 1 night in Apr 2026

8/10 Good

Holli

Travelled with group
Outstanding location. Easy walk to restaurants and market. Rooms are very spacious! Front Desk staff was kind and helpful. Hotel may be continually adding amenities. Room did not have full length mirror; bedside lights were only on off from wall switch; motion detectors in the bedroom ceiling were distracting; no microwave yet huge countertops— wonderful space. Refrigerator was retro and good size. Robes are nice. Towels were soft.
Stayed 3 nights in Apr 2026

8/10 Good

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance of restaurants, shops and museums and this newly opened establishment in an old bank is thoughtfully laid out and decorated.
Stayed 1 night in Apr 2026

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new hotel - very appealing. Great location convenient to many shops and restaurants. Great service from the staff.
Stayed 2 nights in Apr 2026

10/10 Excellent

Olga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful new hotel. Great location central to all things downtown. Our concierge at check in was amazing and the champagne was perfect. We were upgraded to a suite for our stay and it was a beautiful room, lots of room to move around and the bar area really worked for us.
Stayed 1 night in Apr 2026

4/10 Poor

Ayan

Stayed 1 night in Apr 2026

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing new property adn what set the place apart was the amazing staff. So welcoming and helpful!
Stayed 2 nights in Apr 2026

10/10 Excellent

Miles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Johnny was kind to give us a tour. We felt honored to be among the first guests, and the room and bed were spacious and comfortable. Highly recommend!
Stayed 1 night in Apr 2026

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice town
Stayed 1 night in Apr 2026