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Candlewood Suites Roanoke Airport by IHG

2.5 star property

Photo gallery for Candlewood Suites Roanoke Airport by IHG

Restaurant
Exterior
Desk, soundproofing, free WiFi, bed sheets
Exterior
Property amenity

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Breakfast available
  • Parking available

Explore the area

View map
3315 Ordway Drive, Roanoke, VA, 24017
  • Place, Valley View Mall
    ‪2 min drive‬
  • Place, Berglund Center
    ‪5 min drive‬
  • Place, Carilion Roanoke Memorial Hospital
    ‪8 min drive‬
  • Airport, Roanoke, VA (ROA-Roanoke Regional)
    ‪5 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed

Desk, soundproofing, free WiFi, bed sheets

Studio Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Accessible (Communications)

Desk, soundproofing, free WiFi, bed sheets

Studio Suite, 1 King Bed, Accessible (Communications)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

Studio Suite, 1 King Bed, Accessible (Access Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed (Pet Friendly)

Desk, soundproofing, free WiFi, bed sheets

Studio Suite, 1 King Bed (Pet Friendly)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed

Towels

Studio Suite, 1 King Bed with Sofa bed

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed (Roll-In Shower)

Towels

Studio Suite, 1 King Bed (Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Pet Friendly)

Desk, soundproofing, free WiFi, bed sheets

Suite, 1 King Bed, Accessible (Pet Friendly)

  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds

Desk, soundproofing, free WiFi, bed sheets

Studio Suite, 2 Queen Beds

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 2 Queen Beds, Accessible (Communications)

Desk, soundproofing, free WiFi, bed sheets

Studio Suite, 2 Queen Beds, Accessible (Communications)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 2 Queen Beds (Pet Friendly)

Desk, soundproofing, free WiFi, bed sheets

Studio Suite, 2 Queen Beds (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Communications, Pet Friendly)

Desk, soundproofing, free WiFi, bed sheets

Suite, 2 Queen Beds, Accessible (Communications, Pet Friendly)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Studio Suite, 2 Queen Beds, Accessible (Access Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, Multiple Beds

Towels

Studio Suite, Multiple Beds

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Suite

Desk, soundproofing, free WiFi, bed sheets

Standard Suite

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

Similar properties

Lobby
Hyatt Place Roanoke Airport/Valley View Mall
  • Pool
  • Breakfast included
  • Free airport shuttle
  • Pet-friendly
4.3 out of 5, Excellent, 1,000 reviews
The price is AU$161
includes taxes & fees
1 Mar - 2 Mar
Hyatt Place Roanoke Airport/Valley View Mall

About the area

Roanoke

Located in Roanoke (Miller Court/Arrowood), Candlewood Suites Roanoke Airport by IHG is within a 5-minute drive of Regal Valley View Grande and Valley View Mall. .This hotel is 11.8 mi (19 km) from Smith Mountain Lake and 2.9 mi (4.7 km) from AMF Hilltop Lanes.

What's nearby

  • Valley View Mall - 2 min drive - 2.4 km
  • Berglund Center - 5 min drive - 6.5 km
  • Hollins University - 7 min drive - 7.4 km
  • Carilion Roanoke Memorial Hospital - 8 min drive - 10.1 km
  • Tanglewood Mall - 10 min drive - 14.2 km

Getting around

  • Roanoke Station - 11 min drive
  • Roanoke Regional Airport (ROA) - 12 min drive

Restaurants

  • ‪Cook Out - ‬3 min drive
  • ‪Chick-fil-A - ‬5 min drive
  • ‪Hardee's - ‬10 min walk
  • ‪Golden Corral - ‬4 min drive
  • ‪Taco Bell - ‬4 min drive

About this property

Candlewood Suites Roanoke Airport by IHG

Hotel in Roanoke with a fitness center
Candlewood Suites Roanoke Airport by IHG offers 73 accommodations with coffee/tea makers. Flat-screen televisions are featured in guestrooms. Accommodations all include kitchens.

This Roanoke hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 73 guestrooms, featuring kitchens. Complimentary wireless internet access keeps you connected, and flat-screen televisions are provided for your entertainment. Conveniences include phones, as well as desks and coffee/tea makers.
Enjoy the recreation opportunities such as a fitness center or make use of other amenities including complimentary wireless internet access.
Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, a 24-hour front desk, and laundry facilities. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 5 per day; includes in/out privileges)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 5 to 10 for adults and USD 5 to 10 for children

Things to do

  • Gym

Family friendly

  • In-room kitchen
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Kitchen

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay (maximum USD 125 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 5 to 10 for adults, and USD 5 to 10 for children
  • Self parking fee: USD 5.00 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay (maximum USD 125 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 30 mi (48 km) of the property will not be allowed to check in
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Property is also known as

Candlewood Suites Roanoke Airport by IHG Hotel
Candlewood Suites Roanoke Airport an IHG Hotel
Candlewood Suites Roanoke Airport by IHG Roanoke
Candlewood Suites Roanoke Valley View an IHG Hotel
Candlewood Suites Roanoke Airport by IHG Hotel Roanoke

Candlewood Suites Roanoke Airport by IHG Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 66 out of 132 reviews
Rating 8 - Good. 24 out of 132 reviews
Rating 6 - Okay. 15 out of 132 reviews
Rating 4 - Poor. 16 out of 132 reviews
Rating 2 - Terrible. 11 out of 132 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Heather

Stayed 2 nights in Nov 2025

4/10 Poor

William

Disliked: Cleanliness, staff & service
There was no upper sheet on either bed, just a bottom sheet with a duvet insert directly on top of that covered by a sheet on top of that. Totally unacceptable and unhygienic to be expected to sleep next to a duvet insert with no sheet. I remade the bed using a sheet from the spare bed. The sound proofing between rooms was terrible and we could hear every word from the next room until well after 11pm. (This was one of those rooms that adjoin with a locked door between). We asked to move rooms but were told they were fully booked yet there were plenty of rooms available online. The following morning the same neighboring room had the TV blaring at 5am. We will not stay again.
Stayed 1 night in Nov 2025

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities
Everything! the Staff was great, the room was wonderful and it was so quiet!
Stayed 1 night in Nov 2025

6/10 Okay

Larry

Business traveller
Ten minutes away was informed I could not check in due to mech issues..staff did get me another hotel but was not impressed by the one chosen. BUT, most other hotels most likely would not as been as helpful.
Stayed 3 nights in Oct 2025

8/10 Good

Denis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We almost had to take a room at another hotel! Our original room was taken from us in spite of us calling to tell them we were gonna be late but for sure going to be there for our room!!! Our room was fine, just disconcerting to know when we were fair on our end!
Stayed 1 night in Oct 2025

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

6/10 Okay

Eric

Travelled with family and small children
Room location and condition was awful. Our room window was over the corridor bar. So noisy you couldn’t hear the TV. Our room needed some TLC. Baseboards coming off the bathroom floor, couch had a tear in it, etc…
Stayed 1 night in Oct 2025

10/10 Excellent

Dawson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived, the two ladies at the counter were very pleasant. We began discussing the band and found out they played instruments too. I wish their had of been a vent in the bathroom to help with the condensation on the mirror and delay of being able to do my hair. They're we're only 2 towels and face cloths, so i had to run down and get more towels and wash cloths as well. Other than, overall nice.
Stayed 1 night in Sep 2025

10/10 Excellent

Felicia

Travelled with family
Liked: Amenities, property conditions & facilities
Clean room
Stayed 1 night in Sep 2025

10/10 Excellent

Gigetta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we booked the room, we needed som e special needs for a handicap persons . Although the type room needed was not available, the afternoon/evening staff made a personal call to let me know what was available. We had stayed a few days prior and the same room we booked then was available for the new date and we were able to stay and check in without any issuesat all. Thank you!
Stayed 1 night in Aug 2025

10/10 Excellent

Alana

Stayed 1 night in Apr 2025

2/10 Terrible

Mohammad

Stayed 1 night in Jul 2025

6/10 Okay

Kris

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Ashley

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This was a very unique building. Our room faced the interior of the building which felt very weird especially since we were on the second floor. But they had a good block out window so it wasn’t too bad. The staff is very casual and seemed like they needed more training. No one seemed to know what to do. They were very friendly and nice though. Otherwise the rooms were nice and clean.
Stayed 1 night in Jun 2025

4/10 Poor

Cristian

Liked: Property conditions & facilities
Disliked: Cleanliness
Was not clean
Stayed 1 night in May 2025

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in May 2025

2/10 Terrible

Westley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This property inconvenienced my pregnant wife and I to the point where she had to wait in the parking lot for an hour for a room I booked in advance! Just to be told the room I reserved with the necessary accommodations was not available. I had already been charged for this room through Expedia just for them to tell me that expedias “virtual card” that they send to the hotel was not being accepted! Also there was no way for me to receive my money back as fast as they took it!!!!! Now I’ve had to pay for ANOTHER room with money I didn’t have! And I won’t receive my refunded room until 7-10 days!!!!! This has been the worst experience ever!!
Stayed 1 night in May 2025

10/10 Excellent

Sharon

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Vivian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Rooms were clean.
Stayed 1 night in May 2025

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was very nice and it had all the comforts of home. We were really tickled with the beds at the candlewood suites.
Stayed 1 night in Apr 2025

8/10 Good

Jonathan

Travelled with partner
Liked: Amenities
Rooms were super nice.
Stayed 1 night in Apr 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025