2/10 Terrible
cecilia
Travelled with partner
15 May 2025
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I had the worst experience yet. They’ve allowed these room to all be pet friendly. I pr payed for room and walked into the room and all I could smell was dog. I then asked for another room, the second as well smelled like dog. I went downstairs to request a clean not smelling room. Receptionist said that she had three more rooms to look at for me that were available. Upon her return she said there was not one that wasn’t bad. I said ok and as soon as I walked in that room also smelled. This time I had no other options but to keep it. Being they are long stay rooms, the sofa was torn and you can tell someone was sitting on it for months being it was so worn out with cracked leather seats. I asked for a sheet to cover it.
I also went down the street to stater Bros to get my own cleaning supplies and candles for the smell. I cleaned the floors and restroom myself. After spraying floors down with bleach, a sheet to cover sofa and utilizing candles it wasn’t so bad
anymore.
The next day I requested extra towels and that was a problem receptionist said being it was the weekend, said I wasn’t supposed to request extras because there stock is low and no one washes towels over the weekend.
Over all it was a bad experience for me and never again will I stay at this hotel.
cecilia
Stayed 2 nights in Apr 2025