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Springhill Suites by Marriott Richmond Northwest

2.5 star property

Photo gallery for Springhill Suites by Marriott Richmond Northwest

Exterior
Property amenity
Free daily buffet breakfast
Reception
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

View map
9960 Independence Park Drive, Richmond, VA, 23233
  • Place, Short Pump Town Center
    ‪5 min drive‬
  • Place, Henrico Doctors' Hospital
    ‪6 min drive‬
  • Place, University of Richmond
    ‪9 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪28 min drive‬

Room options

View all photos for Studio, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 2 Double Beds (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 2 Double Beds (Hearing Accessible)

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 2 Double Beds (Hearing Accessible)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(1 review)
  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed (Hearing Accessible)

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed with Sofa bed (Hearing Accessible)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 2 Double Beds, Non Smoking

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 2 Double Beds, Non Smoking

9.0 out of 10
Wonderful
(71 reviews)
  • 42 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed with Sofa bed, Non Smoking

9.2 out of 10
Wonderful
(64 reviews)
  • 35 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Richmond

Located in Richmond, Springhill Suites by Marriott Richmond Northwest is within a 15-minute drive of Short Pump Town Center and University of Richmond. .This hotel is 10.8 mi (17.4 km) from Virginia Commonwealth University and 11.5 mi (18.5 km) from Broad Street.

What's nearby

  • Short Pump Town Center - 5 min drive - 5.9 km
  • Henrico Doctors' Hospital - 6 min drive - 6.8 km
  • University of Richmond - 9 min drive - 9.8 km
  • Lewis Ginter Botanical Garden - 11 min drive - 12.4 km
  • Virginia Commonwealth University - 14 min drive - 18.8 km

Getting around

  • Richmond Staples Mill Road Station - 15 min drive
  • Richmond Intl. Airport (RIC) - 26 min drive

Restaurants

  • ‪Costco Food Court - ‬17 min walk
  • ‪McDonald's - ‬10 min walk
  • ‪Golden Corral - ‬14 min walk
  • ‪Chicken Salad Chick - ‬11 min walk
  • ‪Cracker Barrel - ‬3 min walk

About this property

Springhill Suites by Marriott Richmond Northwest

Hotel in Richmond with free breakfast and a fitness center
Springhill Suites by Marriott Richmond Northwest offers 103 accommodations with iPod docking stations and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature premium bedding. 37-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Children under 17 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub.

Make yourself at home in one of the 103 guestrooms featuring microwaves and iPod docking stations. Wired and wireless internet access is complimentary, while 37-inch LCD televisions with cable programming provide entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and separate sitting areas, and housekeeping is provided daily.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and a television in a common area. Additional features at this hotel include tour/ticket assistance and a picnic area.
Grab a bite from the grocery/convenience store serving guests of Springhill Suites by Marriott Richmond Northwest. A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include complimentary wired internet access, a business center, and express check-out. Planning an event in Richmond? This hotel has 280 square feet (26 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
A complimentary buffet breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub, while guests under 17 years old are only allowed in the swimming pool with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Springhill Suites Marriott Northwest
Springhill Suites Marriott Northwest Hotel
Springhill Suites Marriott Northwest Hotel Richmond
Springhill Suites Marriott Richmond Northwest
Springhill Suites Northwest
Springhill Suites Richmond Northwest
Springhill Suites Marriott Richmond Northwest Hotel
Springhill Suites by Marriott Richmond Northwest Hotel
Springhill Suites by Marriott Richmond Northwest Richmond
Springhill Suites by Marriott Richmond Northwest Hotel Richmond

Springhill Suites by Marriott Richmond Northwest Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 621 out of 1018 reviews
Rating 8 - Good. 214 out of 1018 reviews
Rating 6 - Okay. 90 out of 1018 reviews
Rating 4 - Poor. 45 out of 1018 reviews
Rating 2 - Terrible. 48 out of 1018 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

saranya

Stayed 1 night in Jun 2025

6/10 Okay

Amanda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness

Could have been much better….

Our first room was, very obviously, not cleaned prior to us checking in. It also was supposed to be a non-smoking room and smelled very much like cigarette smoke. The lady at the front desk graciously moved us to a new room which smelled much better and was, seemingly, cleaner. Upon pulling out the trundle bed for our son to sleep on we found a rotten, petrified banana…
Stayed 1 night in Jun 2025

10/10 Excellent

Inez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Jasmine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Erick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Shawn

Stayed 1 night in Jun 2025

10/10 Excellent

LORIANN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very helpful and friendly
Stayed 1 night in Jun 2025

10/10 Excellent

Osman

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The lady front desk was very nice and around the hotel very close every thing I liked
Stayed 1 night in Jun 2025

10/10 Excellent

Watline

Travelled with family and small children
Liked: Cleanliness, amenities
I like the staff were welcoming. The property smell great and look great and very tidy.
Stayed 1 night in Jun 2025

8/10 Good

Adrienne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel overal is good. Bed is comfortable, amenities are well maintained and the breakfast was really good. I was inpressed they offered turkey sausage as an option. The only reason they don't receive five stars is because my room was not cleaned for the two days I was there. No garbage removal, fresh towels or bed made. We left the room at 9:30am and didn't return until 7:00pm. Ample time for the room to be cleaned.
Stayed 2 nights in Jun 2025

10/10 Excellent

Rebecca

Stayed 2 nights in Jun 2025

8/10 Good

Michelle

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Omayra, Houston

Travelled with family
Liked: Cleanliness, property conditions & facilities
The breakfast was one of the best continental breakfast we had during our trip; eggs were fresh (not powder) and sausages were super good. Customer service needs improvement. Seems like they were having a rough night with other customers. No warm, friendly greeting when we arrived, and when we sent or kids downstairs to get more towels, they had them waiting for a long time. It wasnt until my husband went downstairs to check on them that they were acknowledged. You had 3 minors waiting for towels which only took less than a minute to get them once my husband arrived. When we finally got in bed, the person in the room next to us woke us up as he was yelling for over 10 minutes. It seemed he was arguing over the phone. It went on for about 5 more minutes so I called the office, keep in mind that it was past midnight. The gentleman that answered immediately knew who i was speaking about once i gave our room number and told me to give the guest a few minutes to settle down as they had just checked in. I was surprised by the response received as we are also paying customers, with minors and the time of day. We asked me to give them a call back if it continued and THEN he would come up and handle it. Well 10 minutes later I called again as it had not stopped. We had a 20 hour drive the following day and i could not get rest because of the person next door, not what we paid for. We stayed in 5 hotels during our trip and this was for sure the least friendly customer service
Stayed 1 night in Jun 2025

6/10 Okay

Mary

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
The had no luggage carts… and staff didn't know where they were.
Stayed 2 nights in Jun 2025

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay there again.
Stayed 1 night in Jun 2025

10/10 Excellent

Eleodora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Dori

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was quiet, clean and the staff was helpful
Stayed 1 night in Jun 2025

8/10 Good

Constance

Travelled with group
Liked: Cleanliness, amenities
The desk clerks and cystimwr service was super great. Nice people and they all seemed happy about there jobs. The carpet in room dodnt seem clean enough the rooms construction seemed off the TV sat in an odd location. We had to face to the right if wanted to watch in bed. Didnt like that at all.
Stayed 1 night in Jun 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
!
Stayed 1 night in Jun 2025

10/10 Excellent

donald

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a comfortable stay. The only thing I would say is that the air conditioner blew right in my face while I was in bed, but I put a chair directly in front of it and I was fine for the night. That was the only issue. The Front desk lady was very nice and helpful for our limited stay there.
Stayed 1 night in Jun 2025

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY COMFORTABLE STAY, ENJOYED THE POOL. NICE MEMORIES WHEN STAYING HERE WITH MY SON BEFORE.
Stayed 1 night in Jun 2025

10/10 Excellent

Jae

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Abdul, Phoenix

Liked: Cleanliness, staff & service, property conditions & facilities
I was getting late and the staff was able to ensure that I'll be able to check in past 12.
Stayed 1 night in Jun 2025

8/10 Good

Eric

Stayed 1 night in Jun 2025

10/10 Excellent

Candis-Marie

Stayed 2 nights in Jun 2025