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Quality Inn and Conference Center

2.5 star property

Photo gallery for Quality Inn and Conference Center

Standard 2 Queens Non Smoking
Exterior
Free daily continental breakfast
Indoor pool, pool umbrellas, pool loungers
Property amenity

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
5501 National Rd E, Richmond, IN, 47374
  • Place, Old National Road Welcome Center
    ‪2 min walk‬
  • Place, Richmond Mall
    ‪2 min drive‬
  • Place, Hayes Arboretum
    ‪4 min drive‬

Room options

View all photos for Standard King Non Smoking

Standard King Non Smoking

Standard King Non Smoking

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard 2 Queens Non Smoking

Standard 2 Queens Non Smoking

Standard 2 Queens Non Smoking

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, blackout curtains, soundproofing, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Richmond

A stay at Quality Inn and Conference Center places you in the heart of Richmond, steps from Old National Road Welcome Center and a 2-minute drive from Richmond Mall. .This hotel is 1.8 mi (3 km) from Hayes Arboretum and 1.9 mi (3.1 km) from Glenn Miller Park.

What's nearby

  • Old National Road Welcome Center - 2 min walk - 0.2 km
  • Richmond Mall - 2 min drive - 2.1 km
  • Hayes Arboretum - 4 min drive - 2.8 km
  • Wayne County Fairgrounds - 15 min drive - 18.8 km
  • Miami University - 40 min drive - 50.0 km

Getting around

  • Dayton Intl. Airport (DAY) - 35 min drive

Restaurants

  • ‪Starbucks - ‬3 min drive
  • ‪Chick-Fil-A - ‬6 min walk
  • ‪Culver's - ‬4 min walk
  • ‪Texas Roadhouse - ‬3 min drive
  • ‪McDonald's - ‬4 min walk

About this property

Quality Inn and Conference Center

Quality Inn and Conference Center offers 135 air-conditioned accommodations with coffee/tea makers and hair dryers. 40-inch flat-screen televisions come with satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Make yourself at home in one of the 135 air-conditioned rooms featuring refrigerators and microwaves. Wired and wireless internet access is complimentary, while 40-inch flat-screen televisions with satellite programming provide entertainment. Private bathrooms with shower/tub combinations feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as desks and coffee/tea makers.
Take advantage of recreation opportunities including an indoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, wedding services, and a television in a common area.
A complimentary continental breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and complimentary newspapers in the lobby. Planning an event in Richmond? This hotel has 4740 square feet (440 square meters) of space consisting of a conference center and 3 meeting rooms. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 6:30 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free extended parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Conference centre (4,740 square foot of space)

Outdoors

  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10 PM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Indoor pool
The following facilities are closed on Friday and Saturday:
  • Indoor pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
3 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 10 per night

Payment types

Important information

Optional extras

  • Pet fee: USD 25.00 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Quality Inn Richmond
Quality Richmond
Quality And Conference Center
Quality Inn and Conference Center Hotel
Quality Inn and Conference Center Richmond
Quality Inn and Conference Center Hotel Richmond

Quality Inn and Conference Center Reviews

Reviews

6.6
Rating 10 - Excellent. 252 out of 1000 reviews
Rating 8 - Good. 238 out of 1000 reviews
Rating 6 - Okay. 212 out of 1000 reviews
Rating 4 - Poor. 146 out of 1000 reviews
Rating 2 - Terrible. 152 out of 1000 reviews

6.6/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

Reviews

8/10 Good

John

Business traveller
Liked: Staff & service, amenities
They always treat me good there!
Stayed 2 nights in Dec 2025

2/10 Terrible

Stacy

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Buyer beware. There is an insane lady working front desk, and so far, noone will help. This hotel is a very dangerous place to stay.
Stayed 2 nights in Nov 2025

4/10 Poor

Sharon

Disliked: Amenities, property conditions & facilities
room maintenance was neglected. Entire hotel maintenance was neglected Had to request different room because "non smoking hotel" room assigned recreaked of cigarette smoke. Tables in breakfast area "rocked" when you used table top. Pool maintenance was not effective. No lift to access pool. Pool table felt torn numerous places. Only 3 balls available to play. My room door lever hung as if open and had to be bolt locked to secure. No room care from day one into day day 2. Wastepaper baskets not emptied. Towels not straightened or new ones placed. luggage carts almost impossible to move. some you could pull but not push. others had to be pushed but couldn't be pulled. I absolutely will not stay at this location in Richmond, IN again. What a disgrace to your reputation. This location should be razed.
Stayed 1 night in Nov 2025

2/10 Terrible

breanna

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This specific hotel was the most disgusting hotel I’ve ever stepped foot in. Floor two smelled like smoke and they blamed it on someone from a year ago. Entering room, there was garbage and crumbs on the floor and the sheets had holes in it. I then politely asked for a different room and then I was put on the first floor and yes it didn’t smell like smoke but the cleanliness was still awful. Ripped sheets and dirty floors, hair in sheets. The hotel staff blamed it on the dryer. As I can understand that… I’ve been to hundreds of hotels and they simply replace the sheets. I got to this hotel at 11pm and spent Monday on it and checked out 20 mins later and stayed at the best western instead. No refund yet.
Stayed 1 night in Nov 2025

8/10 Good

Sharon

Disliked: Cleanliness, amenities, property conditions & facilities
No the room was not spotless. Could be less visiting between Staff at the front desk while Im trying to check in. Swimming? A Pool? Have you personally checked on those recently? Down stairs that are steep, Pool out of site out of mind. A lift to avoid the stairs is non functioning and the lift panel is broken and leaning inside the lift. Billiards room you walk thru to get there is dirty, unusable. You can't play pool on a table that the felt is worn nd torn in multiple places. The room needs updated and "around the edges"cleaned.
Stayed 1 night in Nov 2025

10/10 Excellent

Denise, Muncie

Stayed 1 night in Nov 2025

6/10 Okay

Jason

It’s ok
Stayed 1 night in Sep 2025

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room nice staff did not use pool
Stayed 2 nights in Nov 2025

10/10 Excellent

Bethany

Stayed 2 nights in Nov 2025

2/10 Terrible

Brian

Business traveller
Disliked: Cleanliness, staff & service, amenities
Entire hotel smelled like smoke and musty. Also had roaches in room. No clean towels or maid services on a two day stay.
Stayed 2 nights in Nov 2025

4/10 Poor

Annette

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get what you pay for here. This place is absolutely filthy. The breakfast is non-existent. TV did not work everything about this place is cheaply done. I actually cannot believe they keep the Quailty Inn accreditation.
Stayed 2 nights in Nov 2025

2/10 Terrible

Barbara, Bristow

Travelled with family
Liked: Amenities
Disliked: Cleanliness
So dirty you feel unclean while there and after leaving. There’s a sign on the check-in desk declaring $150 would be charged for any indication, or smell, of smoking in the room, for any stains that couldn’t be laundered, for any missing linens, or for any damage to the room. As soon as we exited the elevator onto our floor which was non-smoking, we were knocked over by the smell of cigarette. Immediately upon walking into the room, the bedding had large unsightly stains. It was impossible to tell if it was unwashed or stained. The new bedding brought up by the front desk was the same. There were holes in the bathroom door, severely broken sink basin, and scores of damage done by pets. The only positive I can say here is that the air unit worked and the mattresses had bug covers.
Stayed 1 night in Nov 2025

2/10 Terrible

Kayela

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We entered our room to find a dirty pillow (ok, there were 3 more) then we pull the covers back and the sheets were covered in stains! Called the front desk and was told there was nobody from housekeeping on staff but we could move rooms. Ended up moving rooms at 11:00 at night, with no apology.
Stayed 2 nights in Nov 2025

2/10 Terrible

Kyle

Travelled with family
Disliked: Cleanliness, staff & service, amenities
No AC. Ice cold pool. Terrible front desk because he was no help
Stayed 1 night in Nov 2025

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service
Facility was clean and safe. Staff were friendly and courteous.
Stayed 1 night in Nov 2025

10/10 Excellent

Tina

Stayed 1 night in Nov 2025

4/10 Poor

Lisa, Plymouth

Disliked: Cleanliness, amenities
Neglected bathroom. No TP on the dispenser. Thread worn mini bath towels. Dirty floor and carpet. Chipped and dirty paint
Stayed 1 night in Nov 2025

10/10 Excellent

Leib

Stayed 1 night in Nov 2025

6/10 Okay

Paula

Stayed 2 nights in Oct 2025

6/10 Okay

Nelson

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

Sub standard

A surprise room deposit of 125.was demanded upon arrival, house keeping is optional for a fee, hallways are dirty, room heater made a loud noise while running, room coffee was horrible,mini fridge was coated in ice, building is older and in need of repair.we expected more from the quality inn name.
Stayed 3 nights in Oct 2025

2/10 Terrible

Janelle m

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Place was absolutely disgusting and smelly. Mold was all over the bathroom and old dirty clothes were left in the bathroom
Stayed 2 nights in Oct 2025

6/10 Okay

Evelyn

Liked: Cleanliness
Stayed 1 night in Oct 2025

4/10 Poor

connie

Liked: Staff & service
Disliked: Cleanliness
THERE WERE ROACHES IN THE BATHROOM
Stayed 2 nights in Oct 2025

6/10 Okay

Julian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stained sham and comforter. Depleted toilet paper. Staff was polite and helpful.
Stayed 1 night in Oct 2025

6/10 Okay

Fred

Business traveller, Travelled with group
Disliked: Cleanliness, property conditions & facilities
The rooms and hallways need a thorough cleaning and in some cases a coat of paint.
Stayed 1 night in Oct 2025