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Embassy Suites by Hilton Richmond

3.5 star property

Photo gallery for Embassy Suites by Hilton Richmond

Lobby
Lobby
Interior
In-room safe, desk, laptop workspace, iron/ironing board
Bar (on property)

Reviews

7.6 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • Pet-friendly
  • Pool

Explore the area

View map
2925 Emerywood Pkwy, Richmond, VA, 23294
  • Place, University of Richmond
    ‪6 min drive‬
  • Place, Lewis Ginter Botanical Garden
    ‪6 min drive‬
  • Place, Virginia Museum of Fine Arts
    ‪9 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪19 min drive‬

Room options

View all photos for Suite, 1 King Bed, Shower

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Shower

8.2 out of 10
Very good
(67 reviews)
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Accessible, Bathtub

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

Bathroom shower

Suite, 1 King Bed, Accessible (Roll-In Shower)

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Corner Suite, 1 King Bed, Shower

49-inch LCD TV with cable channels, TV, iPod dock

Corner Suite, 1 King Bed, Shower

8.0 out of 10
Very good
(2 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Double Beds, Accessible, Bathtub

8.0 out of 10
Very good
(4 reviews)
  • 28 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible, Corner (Roll-In Shower)

Bathroom shower

Suite, 1 King Bed, Accessible, Corner (Roll-In Shower)

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Capital Suite, 1 King Bed, Shower

Capital Suite, 1 King Bed, Shower | Living area

Capital Suite, 1 King Bed, Shower

  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite, Multiple Beds (3 Rooms)

In-room safe, desk, laptop workspace, iron/ironing board

Family Suite, Multiple Beds (3 Rooms)

8.6 out of 10
Excellent
(4 reviews)
  • 56 sq m
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Bathtub

7.4 out of 10
Good
(36 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

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Lobby
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About the area

Richmond

Located in Richmond, Embassy Suites by Hilton Richmond is in the business district, within a 10-minute drive of Lewis Ginter Botanical Garden and Children's Museum of Richmond. .This hotel is 5 mi (8 km) from Science Museum of Virginia and 5.2 mi (8.3 km) from Virginia Museum of Fine Arts.

What's nearby

  • Henrico Doctors' Hospital - 3 min drive - 2.1 km
  • University of Richmond - 6 min drive - 4.8 km
  • Lewis Ginter Botanical Garden - 6 min drive - 6.9 km
  • Virginia Museum of Fine Arts - 9 min drive - 10.5 km
  • Greater Richmond Convention Center - 9 min drive - 14.0 km

Getting around

  • Richmond Staples Mill Road Station - 4 min drive
  • Richmond Intl. Airport (RIC) - 22 min drive

Restaurants

  • ‪Burger King - ‬9 min walk
  • ‪Cicis - ‬19 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Starbucks - ‬3 min drive
  • ‪Buffalo Wild Wings - ‬3 min drive

About this property

Embassy Suites by Hilton Richmond

Suburban hotel with 2 restaurants and free breakfast
Embassy Suites by Hilton Richmond offers 225 accommodations with iPod docking stations and MP3 docking stations. Accommodations offer separate dining areas. 49-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Richmond hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool without adult supervision.

Make yourself at home in one of the 225 guestrooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities including an indoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and a television in a common area.
Enjoy international cuisine at E'terie Bar and Grill, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM.
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Planning an event in Richmond? This hotel has 10000 square feet (929 square meters) of space consisting of a conference center and 12 meeting rooms. Self parking (subject to charges) is available onsite.
A complimentary buffet breakfast is served between 6:30 AM and 9:30 AM on weekdays. A complimentary manager's reception is offered each day.
E'terie Bar and Grill - This restaurant specializes in international cuisine and serves dinner only. Happy hour is offered.
Atrium - This buffet restaurant serves breakfast only. Open daily.
Late night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (USD 10 per night)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available on weekdays 6:30 AM to 9:30 AM
  • 2 restaurants
  • A bar/lounge
  • Free daily manager's reception

Restaurants on site

  • Atrium
  • E'terie Bar and Grill

Things to do

  • Gym
  • Indoor pool
  • Shopping
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 12 meeting rooms
  • Conference centre (10,000 square foot of space)

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 49-inch LCD TV with premium cable channels
  • IPod dock
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator
  • Separate dining area
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Fan
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in fee for check-in between 3:00 AM and 6:00 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Guests will receive smart lock details
Guests are recommended to download the property's Hilton Honors App mobile app before check-in

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 75 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: USD 10.00 per night
  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 3:00 AM and 6:00 AM
  • Late check-out fee: USD 25.00
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Children under 18 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites Commerce
Embassy Suites Commerce Hotel
Embassy Suites Commerce Hotel Richmond Center
Embassy Suites Richmond Commerce Center
Embassy Suites Richmond - The Commerce Hotel Richmond
Embassy Suites Richmond Commerce Center Hotel
Embassy Suites Commerce Center Hotel
Embassy Suites Commerce Center
Embassy Suites Hilton Richmond Hotel
Embassy Suites Hilton Richmond
Embassy Suites Richmond The Commerce Center
Embassy Suites by Hilton Richmond Hotel
Embassy Suites by Hilton Richmond Richmond
Embassy Suites by Hilton Richmond Hotel Richmond

Embassy Suites by Hilton Richmond Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 439 out of 1002 reviews
Rating 8 - Good. 194 out of 1002 reviews
Rating 6 - Okay. 146 out of 1002 reviews
Rating 4 - Poor. 111 out of 1002 reviews
Rating 2 - Terrible. 112 out of 1002 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Scott

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Cindy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goodcstay
Stayed 1 night in Jul 2025

2/10 Terrible

Matthew

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Utterly disgusting hotel. The place is filthy. Rooms are dates old and dirty. The roof of the indoor bar is cover in dust, pillows filthy, bedding stained.
Stayed 1 night in Aug 2025

10/10 Excellent

Theandra

Stayed 1 night in Aug 2025

2/10 Terrible

Brooke

Stayed 2 nights in Aug 2025

2/10 Terrible

Ivan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This was by far the worst Embassy Suites I’ve ever been. I paid premium price for a run down hotel The staff was super friendly and attentive to our needs. I’m extremely disappointed
Stayed 1 night in Jul 2025

6/10 Okay

Derek

Travelled with family
Liked: Staff & service, amenities
Nicely kept outside could use some work inside the property though.
Stayed 1 night in Jul 2025

10/10 Excellent

Timothy Woodley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Jul 2025

4/10 Poor

Adriane

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The pictures looked very nice for this hotel, but it seemed run down and the room had a strong odor. Also the carpet was wet and the bathroom had mold. The air quality was questionable and the ac had a loud motor that clicked on and off all night.
Stayed 1 night in Jul 2025

8/10 Good

Gregory

Liked: Staff & service
Stayed 1 night in Jul 2025

6/10 Okay

Erik

Liked: Cleanliness, staff & service
Big room but small and terrible bathroom. Would not recommend. Room needed to be updated.
Stayed 1 night in Jul 2025

6/10 Okay

Angela

Liked: Staff & service
Room was dark and dated.
Stayed 1 night in Jul 2025

6/10 Okay

Tommi

Liked: Staff & service
Stayed 2 nights in Jul 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable, friendly staff.
Stayed 2 nights in Jul 2025

4/10 Poor

Bryan

Stayed 2 nights in Jun 2025

8/10 Good

timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

KAMALDEEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

4/10 Poor

Joshua

Told staff our AC wasn’t working. They sent someone up to look at it. AC was set at 69 and it was 76 in our room. Employee said to put it at 56 when he came to our room. It never cooled off in our room. When we got up in the morning there was a large puddle in the living area under the unit. This was our second time staying here. Won’t return. Also they removed all the vending machines from all the floors, you have to go all the way to the lobby for a drink/snack.
Stayed 1 night in Jul 2025

2/10 Terrible

Laneicse

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish i was notfiy when arriving that the ac unit isn't working, gave me a dirty room for check in, breakfast wasnt that great. It could've been a lot better but seem like they let this hotel go its not how it use to be. And for the price of the room it should've been discounted for stuff that wasn't working.
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our choice hotel in Richmond

We chose this hotel every time we come to Richmond. It’s in a good location. Favorite things about this hotel: affordable, friendly staff, atrium, omelette breakfast, bedrooms with separate sitting room with tv, sink, microwave and small fridge and the shower water pressure is great!
Stayed 3 nights in Jul 2025

8/10 Good

Karen S

Travelled with partner
Liked: Cleanliness, staff & service
The property is nice but is old and could definitely use some repairs and upgrades to bathroom. Toilet seat needs replacement and doors need cleaning or a paint job. The buffet breakfast was amazing.
Stayed 2 nights in Jul 2025

8/10 Good

Ali

Travelled with family
Liked: Amenities, property conditions & facilities
Stayed 1 night in Jun 2025

6/10 Okay

Shirley

Stayed 1 night in Jul 2025

2/10 Terrible

Leon

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The HVAC was not working properly average temperature in the room was 78 degrees.
Stayed 2 nights in Jun 2025

8/10 Good

thomas

Travelled with family and small children
Liked: Cleanliness, amenities
The bed in 115 felt like the ground and the pillows smelled old. THe sofa bed was just bad and the sheets were not good. I had to ask several times for pillows for the kids to use. There was a big stain on the sofa bed. My 5 year old daughter said the bed was hard so I tried it and the mattress felt like a small pillow which offered no support. Security was great no issues. Breakfast was wonderful and the made to order eggs were great made my morning. The lady there was just great She made the morning breakfast great. Staff at hotel very nice and no attitudes just real nice. When you write the hotel a email they respond very fast with answers to your questions. ME and my sister paid for the same type rooms but she got a upgrade to a corner room. Wish they had done me that way. But the first floor was great so that I did not have to use the elevator. I give the hotel a 95%. I would go back to the hotel and stay there again.
Stayed 2 nights in Jun 2025