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Embassy Suites by Hilton Richmond

3.5 star property

Photo gallery for Embassy Suites by Hilton Richmond

Lobby
Lobby
Interior
Bar (on property)
In-room safe, desk, laptop workspace, iron/ironing board

Reviews

7.6 out of 10
Good

Popular amenities

  • Room service
  • Pet-friendly
  • Bar
  • Pool

Explore the area

View map
2925 Emerywood Pkwy, Richmond, VA, 23294
  • Place, University of Richmond
    ‪5 min drive‬
  • Place, Lewis Ginter Botanical Garden
    ‪7 min drive‬
  • Place, Virginia Museum of Fine Arts
    ‪9 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪22 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

Bathroom shower

Suite, 1 King Bed, Accessible (Roll-In Shower)

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Accessible, Bathtub

7.4 out of 10
Good
(8 reviews)
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Double Beds, Accessible, Bathtub

8.0 out of 10
Very good
(4 reviews)
  • 28 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Shower

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Shower

8.2 out of 10
Very good
(67 reviews)
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Corner Suite, 1 King Bed, Shower

49-inch LCD TV with cable channels, TV, iPod dock

Corner Suite, 1 King Bed, Shower

8.0 out of 10
Very good
(2 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Bathtub

7.4 out of 10
Good
(36 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Family Suite, Multiple Beds (3 Rooms)

In-room safe, desk, laptop workspace, iron/ironing board

Family Suite, Multiple Beds (3 Rooms)

8.6 out of 10
Excellent
(4 reviews)
  • 56 sq m
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Capital Suite, 1 King Bed, Shower

Capital Suite, 1 King Bed, Shower | Living area

Capital Suite, 1 King Bed, Shower

  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Corner (Roll-In Shower)

Bathroom shower

Suite, 1 King Bed, Accessible, Corner (Roll-In Shower)

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Lobby

Drury Plaza Hotel Richmond

  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
4.8 out of 5, Exceptional, 2,789 reviews
The price is AU$199
includes taxes & fees
1 Oct - 2 Oct
Drury Plaza Hotel Richmond

About the area

Richmond

Located in Richmond, Embassy Suites by Hilton Richmond is in the business district, within a 10-minute drive of Lewis Ginter Botanical Garden and Children's Museum of Richmond. .This hotel is 5 mi (8 km) from Science Museum of Virginia and 5.2 mi (8.3 km) from Virginia Museum of Fine Arts.

What's nearby

  • Henrico Doctors' Hospital - 3 min drive - 2.1 km
  • University of Richmond - 5 min drive - 4.1 km
  • Lewis Ginter Botanical Garden - 7 min drive - 6.2 km
  • Virginia Museum of Fine Arts - 9 min drive - 10.2 km
  • Greater Richmond Convention Center - 11 min drive - 14.0 km

Getting around

  • Richmond Staples Mill Road Station - 4 min drive
  • Richmond Intl. Airport (RIC) - 22 min drive

Restaurants

  • ‪Burger King - ‬9 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Cicis - ‬19 min walk
  • ‪Buffalo Wild Wings - ‬3 min drive
  • ‪Starbucks - ‬3 min drive

About this property

Embassy Suites by Hilton Richmond

Suburban hotel with 2 restaurants and free breakfast
Embassy Suites by Hilton Richmond offers 225 accommodations with iPod docking stations and MP3 docking stations. Accommodations offer separate dining areas. 49-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Richmond hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool without adult supervision.

Make yourself at home in one of the 225 guestrooms featuring refrigerators and LCD televisions. Cable programming and iPod docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities including an indoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and a television in a common area.
Enjoy international cuisine at E'terie Bar and Grill, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM.
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Planning an event in Richmond? This hotel has 10000 square feet (929 square meters) of space consisting of a conference center and 12 meeting rooms. Self parking (subject to charges) is available onsite.
A complimentary buffet breakfast is served between 6:30 AM and 9:30 AM on weekdays. A complimentary manager's reception is offered each day.
E'terie Bar and Grill - This restaurant specializes in international cuisine and serves dinner only. Happy hour is offered.
Atrium - This buffet restaurant serves breakfast only. Open daily.
Late night fare is available from room service (during limited hours).

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in fee for check-in between 3:00 AM and 6:00 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Guests will receive smart lock details
Guests are recommended to download the property's Hilton Honors App mobile app before check-in

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 75 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: USD 10.00 per night
  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 3:00 AM and 6:00 AM
  • Late check-out fee: USD 25.00
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Children under 18 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites Commerce
Embassy Suites Commerce Hotel
Embassy Suites Commerce Hotel Richmond Center
Embassy Suites Richmond Commerce Center
Embassy Suites Richmond - The Commerce Hotel Richmond
Embassy Suites Richmond Commerce Center Hotel
Embassy Suites Commerce Center Hotel
Embassy Suites Commerce Center
Embassy Suites Hilton Richmond Hotel
Embassy Suites Hilton Richmond
Embassy Suites Richmond The Commerce Center
Embassy Suites by Hilton Richmond Hotel
Embassy Suites by Hilton Richmond Richmond
Embassy Suites by Hilton Richmond Hotel Richmond

Embassy Suites by Hilton Richmond Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 444 out of 1005 reviews
Rating 8 - Good. 197 out of 1005 reviews
Rating 6 - Okay. 146 out of 1005 reviews
Rating 4 - Poor. 108 out of 1005 reviews
Rating 2 - Terrible. 110 out of 1005 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Carl

Business traveller
Liked: Staff & service
Air conditioning problems
Stayed 3 nights in Jun 2025

8/10 Good

Christian

Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2025

2/10 Terrible

Jack

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, property conditions & facilities
It is a dump, old worn out rooms, we had air conditioning, my daughters room didnt Only two of 4 elevators worked. Bath room were small Over all its was not worth the money, im a hilton menber, they didnt give a dam about that, Ive stayed in hotels for 85 dollors better then this one, A total desgrace for a hilton hotel And you billed it as a elite wowqzq a
Stayed 2 nights in Jun 2025

4/10 Poor

Joseph

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
No AC on first night.
Stayed 2 nights in Jun 2025

2/10 Terrible

Shedney

Stayed 2 nights in Jun 2025

6/10 Okay

Annette

Travelled with family
Liked: Cleanliness
The property is old. Some rooms had no air.The elevators were slow, and two were out of order. The staff is amazing food was by far the best!!! I loved the stay they just need to do a few upgrades.
Stayed 4 nights in Jun 2025

4/10 Poor

Jessica

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Awesome staff horrible hotel

HOT! Per staff they turn the AC off on purpose when it’s hot out because the owners want to save money. Owners will not update AC and heating to save money despite complaints. Pool was dirty and smelled horrible in pool room. Mold in the rooms, poorly put together, you can tell it was a fast job by non skilled people. AC unit in the room leaked the whole stay, took many calls and trips to the front desk for someone to come fix it. Had to keep a trash can under unit to catch water. Very noisy, you could hear everything going on in the halls while in your room. One elevator worked on each side of the building. Staff was very friendly and did the best they could working in horrible conditions. Staff would have sweat rolling off their face while cleaning and walking around the hotel but still had a smile on their face!!
Water coming from AC unit in trash can
Stayed 2 nights in Jun 2025

2/10 Terrible

Menwei

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
If I could give zero stars I would. The hotel is old and not maintained. The pool was cloudy and dirty. We got a king suite with pull out bed and the pull out bed was disgusting. There were wrappers in it and blood stains. No way was I letting my kids sleep on that. The air conditioning was also broken and after asking 3x and them promising to send someone up I ended just asking for fans cause my kids needed to sleep. The walls are also super thin. You could hear everything going on. DO NOT STAY!
Stayed 1 night in Jun 2025

8/10 Good

Timothy

Travelled with pets
Liked: Staff & service, amenities
Stayed 1 night in Jun 2025

6/10 Okay

JasmineRae

Liked: Cleanliness
Stayed 2 nights in Jun 2025

2/10 Terrible

Katey

Stayed 1 night in Jun 2025

10/10 Excellent

Cheryl

Stayed 1 night in May 2025

6/10 Okay

JOHN, Haddonfield

Travelled with family
Disliked: Property conditions & facilities
Multiple bulbs in lamps in room were burned out and needed replacing. Only two of four elevators operational causing long waits on a busy weekend.
Stayed 1 night in May 2025

6/10 Okay

JOHN, Haddonfield

Air conditioning leaked
Stayed 2 nights in May 2025

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Fantastic service, made our stay really enjoyable. The bed was really comfortable. Breakfast was really tasty. Happy hour drinks were great and they had chips & salsa and hummus. Another guest told us the property is about 35-40 years old, and it's showing it in some places. Two of the elevators were broken, so it made things a little slower, but not too bad. The pool was over chlorinated and COLD!
Stayed 1 night in May 2025

2/10 Terrible

Charlotte

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in disrepair as 2/4 elevators did not work our entire stay. Our room’s air conditioner leaked the entire stay calls to the desk did nothing. The refrigerator was not cooling. Beds were uncomfortable.
Stayed 2 nights in May 2025

10/10 Excellent

Nato

Stayed 3 nights in May 2025

6/10 Okay

Maria

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities
I really like the location of the property. Some front desk employees were not as friendly as others. My only complaint was the bathroom shower curtains. They were very moldy and dirty. Bathrooms are extremely small and have no ventilation. Shower heads will drip out all night. Love the breakfast!
Stayed 3 nights in May 2025

8/10 Good

DENNIS

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at this facility. Nice but bathroom is too small..
Stayed 1 night in May 2025

10/10 Excellent

Julia

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2025

4/10 Poor

Shamanise

Liked: Cleanliness, amenities
Experience would’ve been amazing but I had to call the front desk about a broken toilet from the time I checked in. No sense of urgency to fix the issue and I had to leave my room to use the restroom each time. Someone finally came the day of checkout around 9am and still did not fix it or change my room. The manager finally reached out to offer me free points that I still have not received.
Stayed 1 night in May 2025

2/10 Terrible

MARJORIE

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
II was really disappointed with my stay at the hotel. It wasn’t what I expected for the price. The family suite I reserved was quite small and had just one very tiny bathroom, which was frustrating. Despite adjusting the AC unit twice, the room remained hot. Additionally, the cabinetry looked outdated and definitely needed replacing. The mini refrigerator was also an issue; it was unsecured and shook when I tried to open it. Overall, it was a frustrating experience and certainly the most expensive and worst hotel stay I’ve ever had.
Stayed 1 night in May 2025

6/10 Okay

Christine

Stayed 2 nights in May 2025

6/10 Okay

Linda

Travelled with family
Liked: Cleanliness, staff & service
I had a mix up with my reservation with Expedia and the staff was not helpful in trying to help me sort it out. Very apathetic. However, the dining staff and bartender was great!
Stayed 3 nights in May 2025

10/10 Excellent

Natisha

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2025