unhelpful owners
Review:
We discovered visible mold in our hotel room, which posed a serious health risk to our family, including our toddler. The on-site staff did their best in the moment and moved us to another room, but they explained they couldn’t help further. The real issue is with the owners, who have ignored my request for a refund and shown no concern for guest health or safety.
It’s unacceptable that a property would knowingly place guests in unsafe conditions and then refuse to take responsibility afterwards. Sadly, while the front desk staff tried to assist, the lack of accountability from management and ownership means I cannot recommend this hotel.