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Hotel Helvetia

2.0 star property

Photo gallery for Hotel Helvetia

Free daily buffet breakfast
Balcony
Family Suite | Living room
Property entrance
Family Suite

Reviews

7.4 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Bar
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
Bahnhofstrasse 72, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Matterhorn Museum
    ‪1 min walk‬
  • Place, Zermatt - Furi
    ‪2 min walk‬
  • Airport, Sion (SIR)

Room options

View all photos for Single Room

Single Room

Single Room

7.6 out of 10
Good
(10 reviews)
  • 10 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Economy Twin Room

Economy Twin Room

Economy Twin Room

7.6 out of 10
Good
(14 reviews)
  • 10 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 15 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Triple Room

Triple Room

Triple Room

9.0 out of 10
Wonderful
(2 reviews)
  • 15 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Family Suite

In-room safe, blackout curtains, free WiFi, bed sheets

Family Suite

  • 70 sq m
  • 1 bedroom
  • Sleeps 5
  • 5 Single Beds

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About the area

Zermatt

With a stay at Hotel Helvetia, you'll be centrally located in Zermatt, within a 10-minute walk of Zermatt–Sunnegga Funicular and Zermatt-Furi Gondola. .This ski hotel is 0.1 mi (0.1 km) from Zermatt-Matterhorn Ski Paradise and 0.1 mi (0.1 km) from Zermatt - Furi.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Matterhorn Museum - 1 min walk - 0.0 km
  • Zermatt - Furi - 2 min walk - 0.2 km
  • Furi Ski Area - 2 min walk - 0.2 km
  • Furi - Riffelberg - 2 min walk - 0.2 km

Getting around

  • Zermatt Gornergratbahn Station - 5 min walk
  • Geneva International Airport (GVA) - 162 min drive

Restaurants

  • ‪Brown Cow Pub - ‬1 min walk
  • ‪Hotel Post Zermatt - ‬1 min walk
  • ‪Restaurant du Pont - ‬2 min walk
  • ‪Walliserkanne - ‬2 min walk
  • ‪Elsie Bar - ‬1 min walk

About this property

Hotel Helvetia

Mountain ski retreat with restaurant and bar/lounge
Hotel Helvetia offers 14 accommodations with safes and hair dryers. Flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Stay in one of 14 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have bathtubs or showers and hair dryers. Conveniences include safes and electric kettles, and housekeeping is provided daily.
Make use of convenient amenities such as complimentary wireless internet access, ski storage, and gift shops/newsstands.
You can enjoy a meal at Restaurant Helvetia serving the guests of Hotel Helvetia, or stop in at the grocery/convenience store. Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7 AM to 9:00 AM.
Featured amenities include a 24-hour front desk, multilingual staff, and a safe deposit box at the front desk.
A complimentary buffet breakfast is served each morning between 7 AM and 9:00 AM.
Restaurant Helvetia - This restaurant specializes in Thai cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7 AM to 9:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurant Helvetia

Things to do

  • Shopping
  • Ski equipment rentals
  • Ski lessons
  • Ski storage

Family friendly

  • Grocery/convenience store

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In the mountains

Accessibility

  • No lift

More

  • 1 building
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle

More

  • Heating
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 16

Check-out

Check-out before 10:30 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Staffed front desk, key retrieval

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 2 stars.

Property is also known as

Helvetia Zermatt
Hotel Helvetia Zermatt
Hotel Helvetia Hotel
Hotel Helvetia Zermatt
Hotel Helvetia Hotel Zermatt

Hotel Helvetia Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 158 out of 757 reviews
Rating 8 - Good. 300 out of 757 reviews
Rating 6 - Okay. 185 out of 757 reviews
Rating 4 - Poor. 70 out of 757 reviews
Rating 2 - Terrible. 44 out of 757 reviews

7.8/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Christine Lou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in the main street of Zermatt, and it’s just a 6-minute walk from the train station. It’s above a restaurant on a busy street, so it’s a bit noisy at night. It was manageable and I did manage to sleep. So it was okay.
Stayed 1 night in Sep 2025

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the property was older, this just added to the charm for us. We could view the Matterhorn from our bedroom window and this hotel was in the best location of the whole of Zermatt. There is no lift, so alot of stairs with heavy cases. But we were aware and didnt mind the extra fitness. Breakfast was included and much appreciated. Would definately stay again.
Stayed 2 nights in Sep 2025

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect for what
Stayed 1 night in Sep 2025

6/10 Okay

Jennifer

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
The WiFi was unusable - too slow, no connection, or poor connection. Many stairs to room on top floor with no elevator. Hotel located near church with constant church bells ringing and noise from downtown - being earplugs. Comfortable bed. Clean room. Poor lighting in room. Standard, basic European breakfast.
Stayed 3 nights in Sep 2025

2/10 Terrible

Crystal S

Stayed 1 night in Jun 2025

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent for 1st timer
Stayed 2 nights in Aug 2025

2/10 Terrible

Don

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

HORRIBLE

In a place like Zermatt, can’t believe this place exists. The hotel locks the doors all day and puts your key on a ring for anyone like a hostel. When I got into room (which was a journey up 4 flights of stairs with multiple bags, I found a place like a college dorm with no sheets or pillow cases, no refridg, no phone, no one in office and not even a closure on shower.
Stayed 1 night in Aug 2025

10/10 Excellent

Adnan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, small hotel and right in the main market. Awesome location and great value
Stayed 1 night in Aug 2025

4/10 Poor

Anna

Stayed 2 nights in Aug 2025

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was a 5 min walk from the train station. The buffet breakfast was great. Great views from our balc. The stairs up to our room were tight and we struggled with ours suitcases. Otherwise perfect place to stay ony overlooking Zermatt
Stayed 1 night in Jul 2025

6/10 Okay

Beverly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast included was very nice. The attached Italian restaurant was excellent.
Stayed 1 night in Jul 2025

6/10 Okay

Bijaya

Travelled with family
Liked: Cleanliness
I liked the balcony and view of square from there. Problems are it's right next to bust main street, so noise is issue. More that that my problem was the cigarette smoke from the bar downstairs which has outdoor nice seating. This place is in middle of hustle bustle but you have to pay price for it. I liked it. Next time I will choose some quieter place.
Stayed 2 nights in Jun 2025

10/10 Excellent

Braden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

kristy l

Liked: Cleanliness, staff & service, property conditions & facilities
We had a room at the front of the building and it was AMAZING!! Yes, we had to lug a suitcase each up the narrow stairs, but once up there and the view is seen, all is forgiven!! I made my family sleep with the doors open for the fresh air, and so I could hear the music and sounds of town as I drifted off to sleep. Then waking up to the sun rising over the mountains, birds chirping.... It was perfect!! Breakfast was the cherry on top!! Besides the very easy walk from the station, hehe! Definitely recommend this place if you have the physical ability to carry suitcases up stairs :)
Stayed 1 night in Jul 2025

6/10 Okay

Jennifer

Stayed 3 nights in Jul 2025

8/10 Good

OLGA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Tangent

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious unit. Clean. At the center of the town, but might be too loud especially at night when all restaurants around are busy.
Stayed 2 nights in Jun 2025

10/10 Excellent

Maya, Montreal

Stayed 1 night in Jul 2025

6/10 Okay

Susan

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Wifi didnt work. The rooms windows all faced cafes or other smoking areas so a non-smoking room was a joke. The included breakfast was a good choice. We felt like we were in a basement. Also the room cist more than a decent room in Paris. Cant recommend.
Stayed 2 nights in Jun 2025

8/10 Good

monika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

2/10 Terrible

Elizabeth

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This is the most horrible hotel I stayed in my travel history
Stayed 1 night in Jun 2025

8/10 Good

Jeysha

Travelled with family
Liked: Property conditions & facilities
A 8 min de la estación del tren, de McDonald's, restaurantes y supermercados Migro y Coop. Exactamente lo necesario para dormir y bañarase. Justo en la calle principal. No tiene aire, el balcón se comparte con otras habitaciones y hay que dejar las puertas al balcón abiertas para la ventilación. Baño pequeño. Desayuno sencillo pero funcional. No tiene ascensor, es auto check in. Solo estuve 1 noche. Me volveria a quedar.
Stayed 1 night in Jun 2025

8/10 Good

Rosemary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room, bath room, beds and space were all fine-----but they were on the 5th floor with no elevator. Climbing with luggage was a challenge. Finding the hotel was not straightforward. More signage would be helpful. The neighbor businesses were annoyed that we were asking for help to find the entrance. Breakfast was good.
Stayed 2 nights in Jun 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service

Grear value

This was a nice stay right in the heart of Zermatt. Though it was an older place (which was reflective in the rooms) it was a good place for the price. The staff was kind and helpful.
Stayed 1 night in Jun 2025

4/10 Poor

Elizabeth

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Wouldn’t stay here if I’d known. Unexpected steep climb up 4 flights. Right next to migraine inducing bells that rang every 15 mins from 6am to 10:30 pm, and 15 mins unending w mult bells prior to mass. They were deafening n ear splitting w major tinnitus and migraine afterwards. The room and bathroom were TINY! Hard to move around or breath.
Stayed 1 night in May 2025