There was no soap in the shower. Or, in the bathroom, anywhere. When I went to the front desk to ask for soap, while my husband was IN the shower, they didn't have any shower gel. We did get a bar of soap. Also, when we checking out, there wasn't anyone at the front desk and the door didn't open with my room key. I rang the bell about fifteen times and there wasn't a response. The staff whom we met seemed cool, but the rest, not great