The staff was lovely. We had some minor inconveniences with the room. The tv remote was missing, the heat stopped working, I had to get extra toilet paper, as none was left in the room. While the room is attractive, this was one of the more uncomfortable beds I stayed in in a hotel. The pillows were way too soft and the blanket way too thin. In addition, I am sure the staff works hard, but after my daughter's shower, she grabbed a folded, unused towel, only to find what, looked like a pubic hair, on it. Grossed out, I notified the front desk staff, who apologized and said management would get in touch with me. I have yet to hear from anyone.