2/10 Terrible
Marrisa
Travelled with family and small children
27 June 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely do not recommend staying here.
We booked a stay 6/20/25, checking out 6/23/25 through Expedia.The morning of 6/21/25, we called the front desk and let them know the door was extremely difficult to open and close, and they said they would let maintenance know(we have two young children and this was not just a inconvenience but a safety issue). We also requested housekeeping and was told they do housekeeping everyday so we were all set. Also requested extra towels and washcloths,as there wasn't enough for the 4 people (all were on the reservation) in the room. When we came back the night of 6/21, we discovered that none of the issues brought up to the front desk were taken care of. The door was still extremely hard to open and close, room wasn't clean, no clean towels. Went to front desk and the woman at the front desk said there was no maintenance, no housekeeping but she could give us a few towels after we bring the dirty ones( one of the clean ones she gave was dirty). We left and went to another hotel because of the door issue, and only stayed 1 of the 3 nights. Requested a refund for the 2 nights we didn't stay and they refused because they claimed we didn't bring up issues(this is a lie, as we brought up the morning of 6/21). Then they tried say ok then it's denied because they offered another room(another lie, we were not).
Marrisa
Stayed 3 nights in Jun 2025