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HI Hotel Impala

3.5 star property

Photo gallery for HI Hotel Impala

Reception
Breakfast and dinner served
Front of property
Courtyard
Executive Room

Reviews

7.2 out of 10
Good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Gym
  • Breakfast available

Explore the area

View map
Colon #1 Col. Centro, Querétaro, QUE, 76000
  • Place, Alameda Hidalgo Park
    ‪5 min walk‬
  • Place, Plaza de Armas
    ‪7 min walk‬
  • Place, Aqueduct of Santiago de Querétaro
    ‪15 min walk‬
  • Airport, Querétaro, Querétaro (QRO-Querétaro Intl.)
    ‪31 min drive‬

Room options

View all photos for Double Room Standard

Hypo-allergenic bedding, down duvets, laptop workspace, soundproofing

Double Room Standard

  • Sleeps 2

View all photos for Double Room

Double Room

Double Room

7.4 out of 10
Good
(14 reviews)
  • 9 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room

Executive Room | View from room

Executive Room

8.0 out of 10
Very good
(19 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Single Room

Hypo-allergenic bedding, down duvets, laptop workspace, soundproofing

Single Room

  • 8 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Quadruple Room Standard

Hypo-allergenic bedding, down duvets, laptop workspace, soundproofing

Quadruple Room Standard

  • 10 sq m
  • Sleeps 4

View all photos for Room Standard

Hypo-allergenic bedding, down duvets, laptop workspace, soundproofing

Room Standard

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2

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About the area

Querétaro

HI Hotel Impala is centrally located in Querétaro, a 5-minute walk from Alameda Hidalgo Park and 6 minutes by foot from Querétaro Regional Museum. .This hotel is 1 mi (1.6 km) from Querétaro Cathedral and 1 mi (1.6 km) from Templo y Convento de la Santa Cruz.

What's nearby

  • Alameda Hidalgo Park - 5 min walk - 0.5 km
  • Plaza de Armas - 7 min walk - 0.6 km
  • Querétaro Cathedral - 12 min walk - 1.0 km
  • Josefa Ortiz de Domínguez Auditorium - 15 min walk - 1.3 km
  • Aqueduct of Santiago de Querétaro - 15 min walk - 1.3 km

Getting around

  • Queretaro Intl. Airport (QRO) - 37 min drive

Restaurants

  • ‪Los Bisquets Bisquets Obregón - ‬5 min walk
  • ‪Cooking Star - ‬4 min walk
  • ‪Tortas "Alex - ‬3 min walk
  • ‪Taquería El Torito - ‬1 min walk
  • ‪Taqueria los amigos - ‬5 min walk

About this property

HI Hotel Impala

HI Hotel Impala offers 112 accommodations with hair dryers and ceiling fans. Beds feature down comforters. Cable television is provided.

Bathrooms include showers with rainfall showerheads. This Querétaro hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 112 guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and hair dryers. Conveniences include phones and ceiling fans, and housekeeping is provided daily.
Enjoy recreation amenities such as a fitness center or take in the view from a rooftop terrace. Additional features at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Stop by the hotel's restaurant, Mesón Alameda, for dinner. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 3 meeting rooms available for events. Free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Mesón Alameda - This family restaurant serves breakfast and dinner.
Sky Garden - Onsite rooftop bar. Open select days.
Cafe con Verde - Onsite coffee shop. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: MXN 72 to 200 for adults and MXN 72 to 200 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Cafe con Verde
  • Mesón Alameda
  • Sky Garden

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Limited room service

More

  • Ceiling fan
  • Laptop workspace
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 200 per pet, per night, plus a deposit of MXN 500 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 72 to 200 for adults, and MXN 72 to 200 for children
  • Pet deposit: MXN 500 per stay
  • Pet fee: MXN 200 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms
Alcohol is not permitted at this property
Parking height restrictions apply

Property is also known as

HI Hotel Impala
HI Hotel Impala Queretaro
HI Impala Queretaro
HI Impala
HI Hotel Impala Hotel
HI Hotel Impala Querétaro
HI Hotel Impala Hotel Querétaro

HI Hotel Impala Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 203 out of 612 reviews
Rating 8 - Good. 139 out of 612 reviews
Rating 6 - Okay. 121 out of 612 reviews
Rating 4 - Poor. 80 out of 612 reviews
Rating 2 - Terrible. 69 out of 612 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Johnny, Houston

Liked: Cleanliness
good place
Stayed 2 nights in Oct 2025

8/10 Good

Thierno Sadou

Liked: Cleanliness, staff & service, property conditions & facilities
Well located and great staff
Stayed 7 nights in Sep 2025

6/10 Okay

Luis

Stayed 2 nights in Aug 2025

10/10 Excellent

Juan

Stayed 2 nights in Jul 2025

10/10 Excellent

Michelle, Fremont

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in Centro. Beautiful Park and other sites very close. Great room for the value too.
Stayed 1 night in Jul 2025

6/10 Okay

Luis

Liked: Cleanliness, staff & service, amenities
The staff is nice and friendly. The building is too old and the rooms have not ac.
Stayed 1 night in May 2025

10/10 Excellent

Francisco

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

2/10 Terrible

Eric

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No AC and room was very small.
Stayed 1 night in May 2025

2/10 Terrible

Gabriela

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 3 nights in Dec 2024

10/10 Excellent

Alma

Liked: Cleanliness, staff & service
Un poco descuidado el baño. No salía el agua caliente. Ruido por un restaurant bar en la terraza del hotel
Stayed 1 night in Dec 2024

6/10 Okay

Jose

Travelled with family
Liked: Staff & service
I stayed for one night because I was flying out the next morning, the staff is really nice. Check in was easy and my room is ready. Only issue is a lot of transient loitering around the property and can be heard drinking and being disruptive throughout the night, it was a little unsettling.
Stayed 1 night in Nov 2024

10/10 Excellent

Monica

Stayed 1 night in Nov 2024

6/10 Okay

Dora

Travelled with family
Too noise you can’t sleep well in a very comfortable bed
Stayed 2 nights in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

2/10 Terrible

Emmanuel

Stayed 1 night in Jul 2024

8/10 Good

Bryan Daniel, Apodaca

Liked: Staff & service
The hotel is old and the hallways look creepy, but, overall, the location is great and it is affordable. Quality is adequate for its cost.
Stayed 1 night in May 2024

2/10 Terrible

Pierre

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely not a good hotel. Very bad hotel, no AC, no amenities, terrible location, shady everywhere you go
Stayed 1 night in May 2024

4/10 Poor

Brian

Disliked: Staff & service
has loud music, they tell me until 02.00 so i will not get any sleep. I will NOT be back!
Stayed 1 night in May 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very comfy bed. The room is nicely decorated. It has its own bar and restaurant, but there also lots of eating options nearby to fit all budgets. The famous Alameda park is right across the street.
Stayed 1 night in May 2024

6/10 Okay

XIMENA

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

Carlos

Nice
Stayed 1 night in Apr 2024

8/10 Good

Guillermo

Liked: Cleanliness
Me gusto que podia llegar a muchos sitios caminando
Stayed 2 nights in Apr 2024

6/10 Okay

J Froylan

Liked: Cleanliness, staff & service
Noisy
Stayed 1 night in Apr 2024

8/10 Good

Verified traveller

Not bad, great parking, great location. Fair price. Safe part of town very close to the center.
Stayed 1 night in Mar 2024

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities

Good Budget Option

This hotel is a good option for the price. The room was clean and everything worked, no frills but secure with a comfortable bed. There is also loads of shopping in the area and centro is a quick walk away. The desk woman in the morning is very cute, so that’s a plus.
Stayed 1 night in Feb 2024