SLS Playa Mujeres – ALL Inclusive Collection

5.0 star property

Photo gallery for SLS Playa Mujeres – ALL Inclusive Collection

Exterior
Restaurant
Premium bedding, free minibar, in-room safe, desk
Luxuriate Two Bedroom Suite
3 outdoor pools, open 8:00 AM to 6:00 PM, pool cabanas (surcharge)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar

Explore the area

View map
Manzana 1, Supermanzana 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Place, Ultramar Ferry Puerto Juárez
    ‪10 min drive‬
  • Place, Isla Mujeres Ferry Terminal
    ‪43 min drive‬
  • Place, North Beach
    ‪43 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪54 min drive‬

Room options

Captivate Swim-Out King

8.8 out of 10
Excellent
(6 reviews)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

Captivate Swim-Out Two Queen

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Delight Ocean View King

9.4 out of 10
Exceptional
(15 reviews)
  • 50 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Delight Ocean View Two Queen

  • 50 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Delight King

8.8 out of 10
Excellent
(15 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Delight Two Queen

8.0 out of 10
Very good
(1 review)
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

SLS Elite King

8.8 out of 10
Excellent
(3 reviews)
  • 50 sq m
  • 1 bedroom
  • Marina view
  • Sleeps 4
  • 1 King Bed

SLS Elite Two Queen

  • 50 sq m
  • 1 bedroom
  • Marina view
  • Sleeps 4
  • 2 Queen Beds

SLS Elite Ocean View Rooftop King

10.0 out of 10
Exceptional
(2 reviews)
  • 50 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

SLS Elite Ocean View Rooftop Two Queen

  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

SLS Elite Specialty Suite

  • 50 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Euphoria Suite King

  • 71 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Euphoria Corner Suite Ocean View King

  • 83 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Captivate Swim-Out Family Style two-Bedroom

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Delight Family Style Two-Bedroom

  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

Euphoria Corner Suite Marina View King

  • 1 bedroom
  • Marina view
  • Sleeps 4
  • 1 King Bed

Luxuriate Two Bedroom Suite

  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Similar properties

About the area

Punta Sam

Located in Punta Sam (Playa Mujeres), SLS Playa Mujeres – ALL Inclusive Collection is within a 15-minute drive of Ultramar Ferry Puerto Juárez and Plaza Las Americas. .This all-inclusive property is 9.5 mi (15.2 km) from Langosta Beach and 10.6 mi (17.1 km) from Tortuga Beach.

What's nearby

  • Playa Mujeres Golf Club - 5 min drive - 3.5 km
  • Ultramar Ferry Puerto Juárez - 10 min drive - 6.5 km
  • Isla Mujeres Ferry Terminal - 43 min drive - 7.7 km
  • North Beach - 43 min drive - 8.0 km
  • Dolphin Discovery - 55 min drive - 11.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 39 min drive

Restaurants

  • ‪The Deli - ‬11 min walk
  • ‪Restaurant Flamingos - ‬4 min drive
  • ‪The Rooftop - ‬14 min walk
  • ‪caprichos villa del palmar - ‬12 min walk
  • ‪Don Fernando Lobby Bar - ‬6 min drive

About this property

SLS Playa Mujeres – ALL Inclusive Collection

Beachfront property with 18 restaurants and 3 outdoor pools
SLS Playa Mujeres – ALL Inclusive Collection offers 498 air-conditioned accommodations with free minibar items and espresso makers. Beds feature premium bedding. 42-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include showers with rainfall showerheads, slippers, hair dryers, and children's slippers.

This Punta Sam property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

A private beach and a marina are featured at the property. 3 outdoor swimming pools and 2 hot tubs are on site. In addition to a children's pool, other recreational amenities include a waterslide, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Ciel SPA has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Make yourself at home in one of the 498 air-conditioned rooms featuring free minibar items and espresso makers. 42-inch Smart televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature showers with rainfall showerheads and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools or 2 hot tubs, you can spend some time at the private beach. Additional amenities at this property include complimentary wireless internet access, concierge services, and an arcade/game room.
Grab a bite to eat at one of the property's 18 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 3 coffee shops/cafes. Visit one of the 5 bars/lounges, 3 beach bars, and 2 poolside bars for a refreshing drink.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
SLS Playa Mujeres – ALL Inclusive Collection has 18 restaurants on site.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Soccer
Volleyball
Kids club

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Onsite entertainment and activities

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 18 restaurants
  • 2 poolside bars
  • 3 beach bars
  • 3 coffee shops/cafes
  • 5 bars/lounges
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • 24-hour gym
  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Beach club
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Bodyboard
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Golf carts
  • Karaoke
  • Kayaking
  • Nightclub
  • Paddleboard
  • Playground
  • Sauna
  • Snorkelling
  • Steam room
  • Table tennis
  • Water sports equipment
  • Waterslide
  • Wine tasting room

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Art supplies
  • Baby toys
  • Beach toys
  • Children's books
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • In-room babysitting
  • In-room cot
  • Lifeguards on site
  • Playground
  • Pool toys
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Lift (91 centimetre wide door)
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Designated smoking areas
  • Lifeguards
  • Renovated entire property - November 2024

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Children's slippers
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 40 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 0123005f27c81

We should mention

Pool access available from 8:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

SLS Playa Mujeres
SLS Playa Mujeres – ALL Inclusive Collection Punta Sam

SLS Playa Mujeres – ALL Inclusive Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 516 out of 726 reviews
Rating 8 - Good. 106 out of 726 reviews
Rating 6 - Okay. 56 out of 726 reviews
Rating 4 - Poor. 21 out of 726 reviews
Rating 2 - Terrible. 27 out of 726 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

John

Liked: Staff & service
The property was nice, however I didn’t like our bathroom and prices for products were insane. I needed some Calimine lotion and they wanted $23 US dollars. We walked off the property down the street and got it for $10. Not a lot to do on the property for adults but relax. If you have kids and teens it looks like a nice place.
Stayed 4 nights in Aug 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic!
Stayed 5 nights in Aug 2025

6/10 Okay

Sebastian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is pretty nice but not very big. Our room was modern and clean but it didn't have any alcohol except beer in the fridge which was not working (everything was warm). The concierge service was helpful to manage our reservations at restaurants and spa, Marissa helped us finding lost items, she sent us the info about their entertainment program, etc. The gym looked nice, they offer group classes too which seemed to be fun. The spa was nice too but their services are definitely overpriced ($250 for a basic massage). I didn't really enjoy any restaurant, the food was just OK but we heard that it was much better when the resort was open. The Market was open only for breakfast. If you didn't make a reservation at a restaurant the only option is room service with very limited options. They have a movie theatre which is mostly used by their kids club at 4pm every day. The kids club looked good but the kids didn't really liked their activities. I was also disappointed that shows were always outside. It's very humid there, we were sweating a lot. it was absolutely impossible to keep my hair look nice, every evening it was back to "its fabric settings", lol. I loved the beach, no big waves, we all enjoyed it. The Monkey Bar is beautiful but the bartendres were not friendly at all (except Hector), it made us feel uncomfortable. We liked their sports bar (Hudson Tavern), they have a DJ almost every evening which was nice. Our stay was just OK but I don't think we come back.
Stayed 7 nights in Aug 2025

10/10 Excellent

Lorena

Stayed 3 nights in Aug 2025

10/10 Excellent

Ortal

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing about it was great food room facility and pool
Stayed 4 nights in Aug 2025

2/10 Terrible

Jaqueline

Disliked: Staff & service
Las instalaciones estan bien , lo malo fue el terrible servicio y lo que prometen en las suites elites es falso , te hacen perder el tiempo tratando de resolver tu estancia ahi , nuestra suite tenia majordomo el cual nunca nos solucióno el tema del transporte , bebidas exclusivas y trato preferencial , no volveria a ese lugar , hay muchos mejores hoteles con ese costo y un trato de primera
Stayed 4 nights in Aug 2025

10/10 Excellent

Andrea, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
I was fascinated by how well attentive the staff and employees were at all times. I loved the atmosphere and ambiance the resort provided and it was truly a vacation I would do all over again.
Stayed 4 nights in Jul 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

joseph conrad Ruiz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. New and clean!
Stayed 4 nights in Aug 2025

10/10 Excellent

Elvis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re after a perfect beach, it won’t meet your expectations, the sand is rocky, the shoreline doesn’t stretch too far, and seaweed can be an issue. But if the beach isn’t your top priority and you’re looking for a fantastic atmosphere, outstanding food, and genuinely great service, SLS Playa Mujeres delivers in spades. For everything beyond the waterline, this place is amazing.
Stayed 7 nights in Aug 2025

10/10 Excellent

Kristi

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort but the food was absolutely amazing especially for all inclusive resort. Beautiful property stunning architecture loved our stay.
Stayed 5 nights in Jul 2025

10/10 Excellent

Karina

Liked: Cleanliness, staff & service
My first all inclusive experience and SLS didn’t disappoint
Stayed 7 nights in Jul 2025

10/10 Excellent

Sharlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're looking for true luxury, book this hotel! You will not regret it!
Stayed 4 nights in Jul 2025

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

4/10 Poor

Inelda

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service

Not worth the money

The dining options available for families traveling together were notably limited. Failure to secure reservations for the on-site restaurant in advance resulted in uncertainty regarding table availability, which is a critical aspect that is not sufficiently communicated to guests. In an all-inclusive establishment, it is reasonable to anticipate dining options that do not necessitate prior reservations. Moreover, the service at the bars was significantly slower than expected. Upon arrival, I found that my accommodation contained personal items belonging to a previous guest, suggesting that the cleaning procedures employed were inadequate. Additionally, the range of available activities was somewhat deficient in variety. However, for guests with an interest in fitness, there were an array of facilities and daily classes offered. It is also worth noting that there were additional fees imposed; for instance, one restaurant informed us that, in order to be seated together due to their inability to accommodate our party, we could utilize a private room contingent upon purchasing a bottle of wine costing one thousand dollars. Furthermore, we were charged ten dollars per person for an experience labeled as "Surf and Turf," which was presented to us as a premier setting featuring lobster and steak, yet it ultimately turned out to be a buffet setup on the beach, falling short of expectations for the additional cost.
Stayed 5 nights in Aug 2025

10/10 Excellent

Eduan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Francisco

Stayed 3 nights in Jul 2025

4/10 Poor

Kristina

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 6 nights in Jul 2025

10/10 Excellent

Frank

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurants are amazing, food is great, huge beverage options.
Stayed 3 nights in Aug 2025

6/10 Okay

Antonio

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the property is beautiful, the staff was excellent, and the beds were very comfortable. However, the rating I gave reflects a few issues we experienced during our stay. We had two disappointing encounters—one at Caracol and another at the Union Steakhouse. Additionally, we received a mediocre room service meal. One of the biggest letdowns was the lack of entertainment. We were told that the resort doesn’t post a daily schedule of events, and at the adult pool, there were no activities at all aside from a DJ Thursday through Sunday. Unfortunately, the DJ played the same repetitive EDM/monastery-style music—just louder than the already-present resort speakers—without much variety or energy. While the pool itself was spacious and well-maintained, it often felt empty and lacked any real atmosphere or engagement to keep guests entertained. That said, the poolside staff more than made up for it. Special shoutout to Justin and J Lo—both went above and beyond. J Lo always remembered my drink order and had it ready the moment we arrived, and Justin brought the fun with his friendly energy and playful interactions with guests. They truly made the poolside experience memorable.
Stayed 7 nights in Jul 2025

10/10 Excellent

Mikhail

Stayed 7 nights in Jul 2025

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just returned from our visit to SLS Playa Majures. First off. The staff was INCREDIBLE! We wanted for nothing, and everyone was extremely helpful and willing to go above and beyond. Our wait staff for breakfast, lunch, and dinner were on point! There are several great dining options. The Market (breakfast) had great buffet options. Lunch options could be found around the resort, but we typically grabbed a quick bite and drinks from the Bungalow. You will need to make dinner reservations for the week upon arrival. We had dinner set at 6pm each evening at the various restaurants. We had a family of 4 (daughter 15 and son 18) with my son's best friend attending with us. We were a little bummed to find out that the adult pool was in an area by itself. Typically, we have found at several all-inclusive resorts that one large pool is separated by a swim up bar with adults on one side and families on the other. This did make things a little more difficult for us to hang as a family, due to our son and his friend wanting to spend time with an older crowd, versus the family side of the resort. Also, although there is a wait staff constantly circling each pool, there is not a swim up bar in the family pool. This is the only downside we experienced with the resort. Outside of this, we had a very enjoyable vacation. I also can't express how much the staff made this trip memorable!
Stayed 6 nights in Jul 2025

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing stay at SLS! Our king ocean view was perfect! The bed was so comfortable! The restaurant choices and food was authentic and fresh along with superb waitstaff. We traveled without kids so having the adult only pool was key and so much fun! We would definitely recommend and return in the future!
Stayed 6 nights in Jul 2025

10/10 Excellent

Andrei

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beautiful. There are a couple of things that could be improved, like the showers not having glass doors and water splashed all over the bathrooms and all over the clothes since the closet is located in the bathroom area . But overall, beautiful resort, lots of activities for kids. Love that you can leave them at the daycare and they actually watch them and entertain them by going to cinema for movies and taking them to the splash zone. Restaurants were good as well - staff super friendly and accommodating ( except the check in crew -girls at the front desk could be a bit more nicer in the way they respond)
Stayed 3 nights in Jul 2025