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Hotel Mousai Cancun Adults Only - All Inclusive

5.0 star property

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Building design
Property video
View from property
Premium bedding, down duvets, minibar, in-room safe
2 outdoor pools

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • All-inclusive
  • Room service
  • Spa
  • Gym

Explore the area

View map
Carretera Punta Sam km. 5.2 Mza 9 Lote 3, Zona Continental de Isla Mujeres, Punta Sam, QROO, 77400
  • Place, Punta Sam Beach
    ‪14 min walk‬
  • Place, Punta Sam Ferry Terminal
    ‪14 min walk‬
  • Place, Playa Mujeres Golf Club
    ‪8 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪52 min drive‬

Room options

View all photos for Suite 2 Queen Beds Ocean Front

View from room

Suite 2 Queen Beds Ocean Front

  • 88 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite 1 King Bed Ocean Front

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Suite 1 King Bed Ocean Front

10.0 out of 10
Exceptional
(2 reviews)
  • 88 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Corner Suite Ocean Front

Premium bedding, down duvets, minibar, in-room safe

Corner Suite Ocean Front

  • 127 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Suite 2 Queen Beds Ocean Front

View from room

Ultra Suite 2 Queen Beds Ocean Front

  • 88 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Ultra Suite 1 King Bed Ocean Front

Premium bedding, down duvets, minibar, in-room safe

Ultra Suite 1 King Bed Ocean Front

  • 88 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Corner Suite Ocean Front

Premium bedding, down duvets, minibar, in-room safe

Ultra Corner Suite Ocean Front

  • 127 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Corner Suite Ocean Front

Premium bedding, down duvets, minibar, in-room safe

Two Bedroom Corner Suite Ocean Front

  • 215 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Ultra Two Bedroom Corner Suite Ocean Front

Premium bedding, down duvets, minibar, in-room safe

Ultra Two Bedroom Corner Suite Ocean Front

  • 215 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Two Bedroom Master Suite

Two Bedroom Master Suite

Two Bedroom Master Suite

  • 203 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Ultra Two Bedroom Master Suite

Ultra Two Bedroom Master Suite | Living area

Ultra Two Bedroom Master Suite

  • 203 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

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About the area

Punta Sam

When you stay at Hotel Mousai Cancun Adults Only - All Inclusive in Punta Sam, you'll be on the beach, within a 10-minute drive of Ultramar Ferry Puerto Juárez and Cancun Mall. .This all-inclusive property is 12.9 mi (20.7 km) from La Isla Shopping Mall and 15.8 mi (25.4 km) from Iberostar Cancun Golf Course.

What's nearby

  • Punta Sam Beach - 14 min walk - 1.2 km
  • Punta Sam Ferry Terminal - 14 min walk - 1.2 km
  • Playa Mujeres Golf Club - 8 min drive - 4.9 km
  • Isla Mujeres Ferry Terminal - 45 min drive - 8.8 km
  • North Beach - 45 min drive - 9.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 36 min drive

Restaurants

  • ‪The Deli - ‬10 min walk
  • ‪Restaurant Flamingos - ‬15 min walk
  • ‪The Rooftop - ‬7 min walk
  • ‪caprichos villa del palmar - ‬13 min walk
  • ‪Don Fernando Lobby Bar - ‬6 min drive

About this property

Hotel Mousai Cancun Adults Only - All Inclusive

Adults-only property with 12 restaurants and 2 outdoor pools
Hotel Mousai Cancun Adults Only - All Inclusive offers 88 air-conditioned accommodations with outdoor private hot tubs and minibars. Rooms open to furnished balconies. Beds feature down comforters and premium bedding. A pillow menu is available. 50-inch Smart televisions come with digital channels, pay movies, and smart speakers. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

This Punta Sam property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, safes, and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

2 outdoor swimming pools are on site along with a fitness center.
Spa Imagine has 16 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.
Make yourself at home in one of the 88 air-conditioned rooms featuring outdoor private hot tubs and Smart televisions. Your bed comes with down comforters and premium bedding. Rooms have private furnished balconies. Digital programming and smart speakers are provided for your entertainment, while complimentary wireless internet access keeps you connected.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools and a fitness center. This property also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy Italian cuisine at NOI Ristorante Italiano, one of the property's 12 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
NOI Ristorante Italiano - This fine-dining restaurant specializes in Italian cuisine and serves breakfast and dinner. Reservations are required.
The Rooftop - Overlooking the ocean, this restaurant serves brunch and lunch. Guests can enjoy drinks at the bar. Open daily.
Blanca Blue - Overlooking the pool, this fine-dining restaurant specializes in Mexican cuisine and serves breakfast and dinner. Reservations are required. Open daily.
Bocados Steak House - This poolside steakhouse specializes in local and international cuisine and serves dinner only. Reservations are required. Open daily.
Hiroshi - This fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Premium alcoholic beverages included
24-hour room service
Meals and beverages at companion properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Free valet parking on site

Food and drink

  • 12 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Blanca Blue
  • Bocados Steak House
  • Hiroshi
  • NOI Ristorante Italiano
  • The Rooftop

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Gym

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 24-hour business centre

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor furniture
  • Rooftop terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (100 centimetre wide door)
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 9 floors
  • Built in 2024
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels
  • Pay films
  • Smart speaker

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 50 per vehicle (maximum occupancy 4)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property

Property is also known as

Mousai Cancun Inclusive
Hotel Mousai Cancun Adult Only
Hotel Mousai Cancun Adults Only
Mousai Cancun Adults Only All Inclusive
Hotel Mousai Cancun Ocean Front Adults Only .
Hotel Mousai Cancun Adults Only All Inclusive
Hotel Mousai Cancun Adults Only - All Inclusive Hotel

Reviews

Hotel Mousai Cancun Adults Only - All Inclusive Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness
Rating 10 - Excellent. 71 out of 80 reviews
Rating 8 - Good. 2 out of 80 reviews
Rating 6 - Okay. 1 out of 80 reviews
Rating 4 - Poor. 5 out of 80 reviews
Rating 2 - Terrible. 1 out of 80 reviews

Reviews

10/10 Excellent

Carman Suet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel is very new and great design. All the staff work there are very nice and professional. Also the roof top with amazing swimming pool, that’s awesome!!!!
Stayed 4 nights in Aug 2025

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing! Highly recommend.
Stayed 4 nights in Jul 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Jacob

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Concierge service was not good, nobody answered my calls or returned calls when I made calls down to the front, I requested different bar and snack make up and this was never completed - everytime I asked concierge for something it was another departments responsibility, for as much money as I paid I was expecting better service. room service was horrible the food was so bad, building is beautiful
Stayed 4 nights in Jul 2025

4/10 Poor

Zachary

Stayed 4 nights in Jun 2025

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The perfect scape hotel - other than the seaweed

Hotel Mousai has amazing service (truly over the top) and the property and views are beautiful. Restaurant NOI is excellent - breakfast & dinner. Some of the others are a bit crowded and not as special, though very satisfactory. Pool areas are exquisite. Spa is fantastic. Only downside of this incredible resort is lots (!) of seaweed on the natural beach, which makes swimming/snorkeling in front of the hotel a “no go”. Regardless, it’s one of the finest hotels I’ve ever stayed at, and guests are treated with sincere care.
Stayed 3 nights in Jun 2025

10/10 Excellent

Sepideh

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great experience.
Stayed 6 nights in Jun 2025

10/10 Excellent

Monique

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel
Stayed 2 nights in Jun 2025

10/10 Excellent

Sheyla, Miami

Stayed 4 nights in Jun 2025

10/10 Excellent

Teresa Michele

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay!!!
Stayed 4 nights in Jun 2025

10/10 Excellent

Reem

Liked: Cleanliness, property conditions & facilities
I
Stayed 2 nights in May 2025

10/10 Excellent

Christiam

Stayed 4 nights in May 2025

10/10 Excellent

Gonxhe

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Miriam

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing service and facilities
Stayed 3 nights in May 2025

10/10 Excellent

yalew

Stayed 2 nights in May 2025

10/10 Excellent

Diane, Paramus

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been to the Garza Blanca many times it’s nice. They have the Mousai for the adults only now.
Stayed 5 nights in Apr 2025

10/10 Excellent

ASHLEY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2025

10/10 Excellent

Shuhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service throughout—from the concierge and restaurant staff to the beach waiters. The views were stunning, and the cleanliness of the entire property was impressive. A truly wonderful stay.
Stayed 2 nights in May 2025

2/10 Terrible

Diana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

AWFUL EXPERIENCE

I canceled my booking and moved to another nearby hotel . It was awful experience and hotel was nothing like in photos
Stayed 2 nights in Mar 2025

6/10 Okay

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too many sub charge
Stayed 4 nights in Apr 2025

10/10 Excellent

Broadus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

AKASHDEEP

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel and the service
Stayed 4 nights in Apr 2025

10/10 Excellent

Brooks

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome! Especially Francisco and Abi. Our stay was very windy, but staff made it amazing anyways. Rooms, facilities and food were all very good. Overall no complaints.
Stayed 5 nights in Apr 2025

10/10 Excellent

rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, attentive and friendly staff. Food was great. Very relaxing experience.
Stayed 6 nights in Mar 2025