Some members of the staff were very attentive and courteous, while others were not as responsive. Upon arrival, there was no bellman available to assist with my luggage, which was disappointing. I also experienced multiple issues with my room during my stay, including repeated problems with the Wi-Fi, television, and room safe.
On several occasions, I was asked to come downstairs to resolve issues rather than having someone come to my room to assist, which was inconvenient. At one point, I was locked out of my safe and informed that I would need to wait until 6:00 a.m. for assistance. When I explained that my medication was inside, help was finally provided.
The food at the restaurants was satisfactory, though not exceptional, and the room service meals were unfortunately poor in quality. On a positive note, I thoroughly enjoyed the pool area and met many pleasant guests during my stay.
However, I was very uncomfortable that the room lacked a security latch on the door, especially considering that several hotel staff members entered the room during my stay. This made me feel unsafe and detracted from the overall experience.