Finest Punta Cana by The Excellence Collection - All Inclusive

5.0 star property

Photo gallery for Finest Punta Cana by The Excellence Collection - All Inclusive

Beach/ocean view
Outdoor wedding area
1 bedroom, down duvets, free minibar, in-room safe
1 bedroom, down duvets, free minibar, in-room safe
1 bedroom, down duvets, free minibar, in-room safe

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • All-inclusive
  • Room service
  • Hot tub
  • Pool

Explore the area

View map
Carretera Uvero Alto, Punta Cana, La Altagracia, 23000
  • Sirenis Aquagames Water Park
    ‪13 min walk‬
  • Macao Beach
    ‪19 min drive‬
  • Cana Bay Golf Club
    ‪27 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪47 min drive‬

Room options

Junior Suite with Private Pool

8.6 out of 10
Excellent
(17 reviews)
  • 88 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite Ocean View

10.0 out of 10
Exceptional
(5 reviews)
  • 74 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Junior Swim-Up Suite

9.2 out of 10
Wonderful
(23 reviews)
  • 74 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Family Suite

10.0 out of 10
Exceptional
(4 reviews)
  • 88 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

FREE UPGRADE TO FINEST CLUB FAMILY SUITE

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

Junior Suite Garden Or Pool View

9.2 out of 10
Wonderful
(64 reviews)
  • 74 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SWIM-UP SUITE

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

Excellence Club Beachfront Honeymoon Suite with Plunge Pool Garden View + 20% OFF SPA

10.0 out of 10
Exceptional
(3 reviews)
  • 88 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Terrace Suite with Plunge Pool

9.4 out of 10
Exceptional
(24 reviews)
  • 88 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Excellence Club Junior Suite Garden or Pool View + 20% OFF SPA

9.4 out of 10
Exceptional
(16 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Excellence Club Junior Suite with Private Pool + 20% OFF SPA

9.8 out of 10
Exceptional
(15 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Excellence Club Two Story Rooftop Terrace Suite W/ Plunge Pool + 20% OFF SPA

10.0 out of 10
Exceptional
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Excellence Club Junior Swim Up Suite + 20% OFF SPA

10.0 out of 10
Exceptional
(11 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Excellence Club Beachfront Honeymoon Two-Story Rooftop Terrace Suite with Plunge Pool + 20% OFF SPA

10.0 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Excellence Club Beachfront Honeymoon Suite with Plunge Pool + 20 OFF SPA

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL OCEAN VIEW

  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

Excellence Club Beachfront Honeymoon Suite with Private Pool + 20% OFF SPA

10.0 out of 10
Exceptional
(2 reviews)
  • 88 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Excellence Club Imperial Suite with Plunge Pool + 20% OFF SPA

  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE WITH PRIVATE POOL

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE WITH PRIVATE POOL

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Pool Family Suite

10.0 out of 10
Exceptional
(1 review)
  • 163 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE GARDEN OR POOL VIEW

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

FREE UPGRADE TO FINEST CLUB TWO-STORY ROOFTOP TERRACE SUITE W/ PLUNGE POOL

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

FREE UPGRADE TO JUNIOR SWIM-UP SUITE

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Excellence Club Two Story Rooftop Terrace Suite W/ Plunge Pool Ocean View + 20% OFF SPA

  • 149 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Finest Club Family Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 88 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

Finest Club Beachfront Suite

10.0 out of 10
Exceptional
(1 review)
  • 88 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE GARDEN OR POOL VIEW

8.8 out of 10
Excellent
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Finest Club Pool Family Suite

  • 88 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

Finest Club Junior Suite with Private Pool

9.0 out of 10
Wonderful
(7 reviews)
  • 88 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Finest Club Imperial Family Suite with Plunge Pool

10.0 out of 10
Exceptional
(1 review)
  • 232 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

Finest Club Beachfront Suite with Private Pool

9.0 out of 10
Wonderful
(7 reviews)
  • 88 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Finest Club Two-Story Rooftop Terrace Suite w/ Plunge Pool

  • Sleeps 3
  • 1 King Bed

FREE UPGRADE TO FAMILY SUITE

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

Finest Club Junior Suite Garden Or Pool View

  • 74 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Similar properties

About the area

Punta Cana

With a stay at Finest Punta Cana by The Excellence Collection - All Inclusive in Punta Cana (Uvero Alto), you'll be 13 minutes by foot from Sirenis Aquagames Water Park. .This all-inclusive property is 6.8 mi (10.9 km) from Macao Beach and 12.8 mi (20.6 km) from Arena Gorda Beach.

What's nearby

  • Sirenis Aquagames Water Park - 13 min walk - 1.1 km
  • Macao Beach - 19 min drive - 12.6 km
  • Cana Bay Golf Club - 27 min drive - 19.7 km
  • Iberostar Golf Course - 28 min drive - 23.9 km
  • Arena Gorda Beach - 33 min drive - 22.7 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 40 min drive

Restaurants

  • ‪Ice & Coffee Shop - ‬14 min walk
  • ‪Lobby Bar - ‬18 min walk
  • ‪Carnival - ‬19 min walk
  • ‪Spoon - ‬16 min walk
  • ‪Wink - ‬16 min walk

About this property

Finest Punta Cana by The Excellence Collection - All Inclusive

Luxury property on the beach, with outdoor pool
Finest Punta Cana by The Excellence Collection - All Inclusive offers 455 air-conditioned accommodations with free minibar items and minibars. Beds feature down comforters. A pillow menu is available. 65-inch Smart televisions come with digital channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; free international calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a private beach and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 9 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials and body treatments. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Make yourself at home in one of the 455 air-conditioned rooms featuring free minibar items and Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and complimentary toiletries. Conveniences include laptop-compatible safes and coffee/tea makers, as well as phones with free international calls.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After a day at the private beach, you can enjoy other recreational amenities including an outdoor pool and a hot tub. Additional features at this property include complimentary wireless internet access, concierge services, and wedding services.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at The Market Kitchen, one of the property's 11 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the swim-up bar or one of the 17 bars/lounges.

Featured amenities include a 24-hour front desk, luggage storage, and an elevator. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
The Market Kitchen - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Lizo - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Brass Steakhouse - This steakhouse serves dinner only. Open daily.
Melting Point - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Duke's Lobster & Seafood - This restaurant specializes in seafood and serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals, snacks, and beverages included
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Soccer

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free valet parking on site

Food and drink

  • 11 restaurants
  • 17 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Brass Steakhouse
  • Duke's Lobster & Seafood
  • Lizo
  • Melting Point
  • The Market Kitchen

Things to do

  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Pilates classes

Family friendly

  • Children's games
  • Children's pool
  • Free children's club
  • Free cot
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • On a private beach
  • Outdoor furniture
  • Vegetable garden

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Facials
  • Massage
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (149 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (114 centimetre high)

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free cot
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 65-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Composting
  • Energy-saving switches in guestrooms
  • Free international calls
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 238 per vehicle (roundtrip, maximum occupancy 2)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Finest Punta Cana
Finest Punta Cana by The Excellence Collection All inclusive

Finest Punta Cana by The Excellence Collection - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1379 out of 1902 reviews
Rating 8 - Good. 274 out of 1902 reviews
Rating 6 - Okay. 126 out of 1902 reviews
Rating 4 - Poor. 60 out of 1902 reviews
Rating 2 - Terrible. 63 out of 1902 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Vinicius Jose Dos

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The staff is amazing, one of the best services we ever got. The room cleanninless is really bad, there were cockroach everyday, even after cleaning they came back. The room on our left side was in remodeling, they made so much noise and cause so much trouble that my baby couldn't sleep for 2 days. Two of the restaurants require high standard dressing and this was not explicitly described when we purchased the package, so we try to dress appropriate for dinner, they made our reservation, but when we arrived there, they rejected my entrance as my shirt was colarless, I felt really embarrassed.
Stayed 4 nights in May 2025

10/10 Excellent

Wendy, Groveland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean property . Very modern
Stayed 3 nights in May 2025

8/10 Good

Delilah

Stayed 3 nights in May 2025

10/10 Excellent

Suzanne Marie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We had a perfect trip with our family of 4. Beautiful hotel, spacious rooms, delicious food/drinks and such fun amenities and entertainment for our kids (baby & 2 year old). This is our favorite resort to visit with children. We will definitely be back!
Stayed 5 nights in May 2025

6/10 Okay

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To start, this hotel is not a five star resort. When you physically go to a bar, you get excellent service with friendly staff. Good luck getting beach or pool side anything. Way understaffed. To add check in was not smooth and took a lot of effort and in the end I got a room I really did not want even though it was an upgrade. Then my partner is allergic to seafood and they asked them 100 times between check in, check in at restaurant, and the waiter asking and yet still he was served it. That I found unacceptable. The food is dry cold and lackluster. Wouldn’t stay again.
Stayed 4 nights in May 2025

8/10 Good

AnneMarie, West Warwick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super friendly - 11 restaurants but make sure you're in the right "club" to get into two of these. Food wasn't my favorite. The only reason I gave it a 4 overall was because of the food - which in some places was overcooked. Housekeeping excellent - concierge very attentive and prompt. Checkin/out very smooth. Resort was spotless - beach very clean. Weather was outstanding. Entertainment was good.
Stayed 7 nights in May 2025

10/10 Excellent

Bryanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the balcony with personal pool and jacuzzi. The staff was amazing and there’s so many amazing deals. A massage is a must and I recommend doing at least one activity with the staff because they will give you a good laugh. Food was really good for an All-Inclusive. Felt like an intimate honeymoon because the Adults Only side was relaxed and peaceful. Could be because of the time of year (April) or the guest that were there (many couples young to old).
Stayed 4 nights in Mar 2025

8/10 Good

Alex Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The resort is nice, beach is clean. A lot of good restaurants and food was delicious especially at dinner. Staff is slow and not polite.
Stayed 8 nights in May 2025

10/10 Excellent

Fatema

Stayed 4 nights in May 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect but the food. It’s a safe quiet and relaxing place
Stayed 5 nights in May 2025

6/10 Okay

Amelia

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Kyeomson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities at Punta Cana Finest were well-maintained, clean, and created a pleasant atmosphere overall. I really appreciated the attention to detail in keeping everything in good condition. However, I was a bit disappointed with the service from a few staff members, as their attitude didn’t quite meet the high standards set by the rest of the experience.
Stayed 5 nights in May 2025

8/10 Good

Yana

Travelled with group
Liked: Cleanliness, amenities
food options are not great
Stayed 3 nights in May 2025

8/10 Good

Nathalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Finest Punta Cana is perfect for a peaceful, wellness-focused vacation. I stayed in the adults-only section, which was serene and relaxing. However, if you’re traveling without kids, the Excellence upgrade isn’t necessary to enjoy the luxury. While the food could’ve had more flavor (I’d rate it 6/10), the variety of restaurants and cuisines was impressive. There’s plenty of entertainment and activities, even though it’s not a party resort. The real highlight was the incredible staff, special thanks to Javier, Jeremi, Edwin, and Wilson for making the experience so enjoyable. The service overall was exceptional and made my stay stress-free. Highly recommend for a calm, high-quality escape in Punta Cana.
Stayed 6 nights in May 2025

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing! The staff was top tier!
Stayed 4 nights in May 2025

10/10 Excellent

Sherry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel, staff & property are truly amazing! The restaurants were top notch! We loved our plunge pool room! The cocktails & activities available were insanely awesome! Unfortunately I cannot recommend booking thru Expedia :(. we could not get ye help we needed and there was a mistake on our reservation which resulted i. us having to pay an extra hundreds of dollars at check in. Our two adults reservation was changed to one adult & one infant. This was not what we booked. It resulted in us having to pay extra and wait hours to check in because we could not get help from Expedia. We recommend going direct to the hotel. The good news is that the hotel and staff helped us and we LOVE THE RESORT! 5 stars! Don’t forget to bring US dollars for tipping the staff. There is no way to charge it to the room.
Stayed 5 nights in May 2025

10/10 Excellent

John Duncan

Stayed 5 nights in Apr 2025

10/10 Excellent

Galina Nikolayevna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O
Stayed 9 nights in Apr 2025

10/10 Excellent

Arveen Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing. I see reviews complaining about the food, but it was great to me. Food is always subjective. We ate at Legends for lunch, the Market for breakfast and lunch, and at Lizo and Brass for dinner. There was always something we liked. We had entertainment throughout the day, so there was always something to do. Our room was cleaned everyday and we were offered turn down service. The mini bar was stocked everyday. My only complaint was that the jacuzzi tub did not work.
Stayed 4 nights in Apr 2025

2/10 Terrible

Mersina

Stayed 5 nights in Apr 2025

6/10 Okay

Ada Hiu Tung

Travelled with family
Liked: Amenities, property conditions & facilities
We recently stayed at Finest Punta Cana and had a generally enjoyable stay, but several areas could use improvement. The resort is very kid-friendly, which we appreciated. The water park and pool areas were a hit with our child, and plenty of daybeds were available throughout the resort. The beach is beautiful with soft, fine sand, and the staff setting up the beach daybeds were very attentive and kind. That said, service was inconsistent. While there are bars near the pool, there was no staff offering drink or food service directly to the daybeds or seating areas, which was inconvenient—especially with young kids. The main pool, including the Club-exclusive pool, was often not very clean. Dining options were mostly average or disappointing. We only truly enjoyed the Mexican restaurant and the Club restaurant (Gusto). The Italian restaurant was forgettable, and the pizza tasted like it was microwaved. The Korean BBQ at Melting Pot was a major miss. The gym was excellent, with juices and snacks available, and the spa was a highlight. The Finest Club benefits were quite limited. Apart from priority check-in, welcome drinks, and access to Gusto, we didn’t experience much added value. The baby lounge is a great concept, but it needs better and more engaging toys. Other minor issues included an overly strong room fragrance and several mosquitoes around common areas, suggesting the need for more regular pest control.
Stayed 4 nights in May 2025

8/10 Good

Ebiklajna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was excellent, i visited with my husband and two little kids. All the staff was very polite and helpful especially Mica by the bar and Guillermo by the Limbo bar in the pool. I took one star away because of food quality. The buffet needs improvement, ingredients itself are very good but not much care goes into making a food, sometimes it felt i was just eating to survive. Another annoying thing is they do not let you take out food from any of the restaurants, my daughter fell asleep one night and i needed to order and take my food to go from the legends restaurant and they did not let me do that. They said its against the policy to take it to the room which is insane since they have room service and it is technically the same. Anyway the kids club is amazing, there is so many activities for the kids
Stayed 7 nights in May 2025

10/10 Excellent

Fatima

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort the attention is top. I visit the spa twice because Maria made an incredible experience. In the pool bar Guillermo makes your stay awsome. Second time visiting and qe will go back no doubt.
Stayed 3 nights in Apr 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an outstanding all-inclusive resort. The suite was impressive, with an ocean view and a walk-in closet. Despite its cost, the Excellence section was undeniably worth every penny, offering great value for money. Although most restaurants' food choices were identical, they were well done. Service was also excellent. I loved the size and layout of the resort, and it was close to the ocean. I would go to this resort again with my wife, knowing it's a worthwhile investment.
Stayed 7 nights in Apr 2025

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2025