This hotel has one of the best locations in Old Town. We booked the adult only side which is the front tower - all ocean facing rooms. Some are completely redone and are huge and beautiful. Ours was not redone, but it was large and the bathroom has upgrades. It was in good condition. The adults only rooms overlook the private adults only pool and the beach (and the pier). We had a large cockroach in the room on our last night. Very large. Not ideal but what bothered me most was front desk wasn't overly concerned and said its common and that was that. Up to the point of finding the roach, the room seemed very clean and housekeeping did a great job everyday. The staff at the adults bar and the beach were amazing! Manny (and Sergio??) were so great, so attentive and so very personable. The type of staff you make friends with and follow them around to other properties!
As we booked the adults only side, with our own restaurant and pool and beach side, we expected same. Unfortunatley, the main area (all inclusive) buffet was under construction, we the adults only restaurant was used for the buffets and consequently, our pool experience was not private nor quiet. A different experience than the last stay. We were also not allowed to use the adults restaurant, the pool, OR the adult only beach our last day due to an event that didn't even start until 6pm that day. Again, no one cared but our beach staff (who did take care of us).