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Krystal Grand Puerto Vallarta All Inclusive

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2 outdoor pools
Property entrance
Junior Room, 1 King Bed (Hacienda Garden)
Private beach, beach volleyball
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Housekeeping

Explore the area

Map
Ave De Las Garzas 136 Zona Hotelera, Puerto Vallarta, JAL, 48333

Room options

Similar properties

3 outdoor pools, open 9:00 AM to 6:00 PM, pool umbrellas, pool loungers

Krystal Vallarta - All Inclusive

  • Pool
  • All-inclusive
  • Waterslide
  • Free WiFi
3.4 out of 5, (747)
The price is AU$352
for 1 room
includes taxes & fees
14 July - 15 July
Krystal Vallarta - All Inclusive

About the area

Puerto Vallarta

With a stay at Krystal Grand Puerto Vallarta All Inclusive in Puerto Vallarta (Hotel Zone), you'll be steps from Bay of Banderas and 13 minutes by foot from Cruise Ship Terminal. .This beach hotel is 2.9 mi (4.7 km) from Malecon and 3.8 mi (6.1 km) from Playa de los Muertos.

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 14 min drive

Restaurants

  • ‪Starbucks - ‬6 min walk
  • ‪Porfirio’s - ‬6 min walk
  • ‪Vaca Argentina - Vallarta - ‬6 min walk
  • ‪Outback Steakhouse - ‬5 min walk
  • ‪Tacos Candora - ‬9 min walk

About this property

Krystal Grand Puerto Vallarta All Inclusive

On private beach with 2 outdoor pools, near Cruise Ship Terminal
Krystal Grand Puerto Vallarta All Inclusive offers 451 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. Beds feature premium bedding. A pillow menu is available. 40-inch LCD televisions come with premium cable channels. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers.

This Puerto Vallarta hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, KI Spa. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Make yourself at home in one of the 451 air-conditioned rooms featuring free minibar items and LCD televisions. Rooms have private balconies or patios. Cable programming provides entertainment, and wired and wireless internet access is available for a surcharge. Private bathrooms have designer toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy seafood at Sea Fire, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges.
Featured amenities include wired internet access (surcharge), a business center, and complimentary newspapers in the lobby. Self parking (subject to charges) is available onsite.
Sea Fire - This poolside restaurant specializes in seafood and serves breakfast, lunch, and dinner.
La Bonita - Onsite delicatessen.
Le Delice - Overlooking the pool and garden, this restaurant serves dinner only.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (MXN 200 per night); wired internet (surcharge)
  • Available in some public areas: Free WiFi; wired internet (surcharge)

Parking and transport

  • Parking on site (MXN 55 per night)
  • Valet parking on site (MXN 62 per night)

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • La Bonita
  • Le Delice
  • Sea Fire

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Golf driving range
  • Playground
  • Sauna
  • Shopping

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • On a private beach
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Built in 2012
  • Smoke-free property

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom

Entertainment

  • 40-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop-compatible safe
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Meals are included for children 5 and younger. Additional fees apply to children 6-12 years old.
Please note: All guests staying in the "Hacienda" section of the resort must be 18 years or older and present identification at check-in.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Fee for in-room wireless internet: MXN 200 per night (rates may vary)
  • Fee for in-room wired internet: MXN 9.99 (rates may vary)
  • Self parking fee: MXN 55 per night
  • Valet parking fee: MXN 62 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Guests under 12 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton All Inclusive Puerto Vallarta
Hilton Puerto Vallarta
Hilton Puerto Vallarta All Inclusive
Hilton Puerto Vallarta All Inclusive Resort
Hilton Puerto Vallarta Resort All Inclusive
Hilton Resort Puerto Vallarta
Puerto Vallarta Hilton
Puerto Vallarta Hilton All Inclusive
Puerto Vallarta Hilton Resort
Hilton Puerto Vallarta
Hotel Hilton Puerto Vallarta Resort Puerto Vallarta
Puerto Vallarta Hilton Puerto Vallarta Resort Hotel
Hotel Hilton Puerto Vallarta Resort
Hilton Puerto Vallarta Resort Puerto Vallarta
Hilton Puerto Vallarta Resort All Inclusive
Hilton Resort
Hilton
Hilton Puerto Vallarta Resort All Inclusive
Hilton Puerto Vallarta Resort - All Inclusive Puerto Vallarta
Hilton Resort All Inclusive
Hilton Puerto Vallarta All Inclusive
Hilton All Inclusive
Hilton Puerto Vallarta Resort
Hilton Puerto Vallarta Resort
Hilton Puerto Vallarta Resort All Inclusive
Hilton Puerto Vallarta Resort - All inclusive Puerto Vallarta

Krystal Grand Puerto Vallarta All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 292 out of 858 reviews
Rating 8 - Good. 264 out of 858 reviews
Rating 6 - Okay. 165 out of 858 reviews
Rating 4 - Poor. 75 out of 858 reviews
Rating 2 - Terrible. 62 out of 858 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Celinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful and friendly staff

6/10 Okay

Sandra

Travelled with family
Disliked: Staff & service, property conditions & facilities
No longer a Hilton. Now The Regency. Hard to fin since we weren’t made aware of the name change. Hotel outdated. Needs some work.
Stayed 1 night in Jan 2023

10/10 Excellent

Guan Nan

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Staff & service
Barely 3.5/5 for our stay. The whole property is showing its age/getting a bit tired. There are a lot of renovations/constructions since they took over from Hilton. Room service was a bit hit and miss, house keeping only cleaned our room once in five day. On day two, we’ve asked for more bottled water, and our duvet was dirty/had some stains on it. We got our water the next day, but our duvet was never changed. Food - the buffet is pretty much the same every day, especially breakfast, do definitely try the reservation only restaurants. Birds, flies and food flies are also a problem. If you are really worried, then you have to stick with food that are kept in warmer, or get the made to order ones. High chair - they don’t really get cleaned properly, I wipe them down myself every time, and they are usually filthy. Staff - all of the staff we have met were very professional, except for one (IMO, more later). All the front line staff spoke very good English, but some of the beach towel attendants, cooks at the omelette station, for example, spoke very little English. Beach - the hotel beach is really close to the public beach, so there are a lot of none hotel guests traffic. Things to do with toddler (and adults) - Pirate ship at the port. It is an easy 20 mins stroll (10 mins if all adults), but you have to pay and pass port security. All in all, for the price, I think Krystal Altitude was decent, but definitely not 4 stars as advertised.
Stayed 4 nights in Dec 2022

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2022

10/10 Excellent

Deanna

8/10 Good

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay overall was great and the bartenders kept the drinks flowing. My only complaint would be the noise from the lobby every single night, it never ended before midnight and sometimes ran until 2in the morning. Very annoying when you have excursions booked early in the morning.

4/10 Poor

Catarino

Travelled with family and small children
We didn’t get the room we booked, because it’s Adults only, but at the time of booking we either missed that or something changed, so we were out in a junior suite. I don’t believe the junior suite and the room we originally booked were of the same value, so we were downgraded. Aside from that, we were not too thrilled with the cleanliness or the amenities the hotel has to offer. A lot of the better restaurants or bars we’re Adults only, so the hotel isn’t really family friendly.
Stayed 4 nights in Nov 2022

8/10 Good

Stephanie

Stayed 5 nights in Nov 2022

6/10 Okay

Martha

Stayed 2 nights in Nov 2022

8/10 Good

Ashley

Liked: Cleanliness, staff & service, room comfort

A decent stay, leaving some things to be desired.

The service was great and the room was good. We stayed on the adults only (Hacienda) side, which was calm and relaxing. Going to the other/main building (which you will have to do if you want beach access or certain restaurants) was very loud and chaotic - the resort was blasting music and there were tons of families with unsupervised kids. The food definitely left something to be desired - we strongly recommend you do NOT eat at the French restaurant if you stay here, but the Mexican restaurant was good. Also, most of the restaurants require a dinner reservation, which is a major bummer if you’re getting off a long flight (you may not be able to find food until the morning). Liquor was noticeably watered down. None of the pools were heated - even in 90 degrees it was a bit unpleasant. It was a pleasant experience overall, but definitely lacking in some respects.
Stayed 3 nights in Nov 2022

6/10 Okay

Leanne

Travelled with partner, Travelled with group
The check in process was bumpy at best. They checked in our friends with no problems but failed to tell us any details including how to check out a week later. Our friends were able to stay for the afternoon and we were told that we had to pay extra to stay after we left the room. The private pool is very shaded and it is freezing cold so we paid extra for that and hardly used it. There is a rain shower in the shower however that does not work. The knob to switch between showerheads was not there and we were stuck with only using the retractable showerhead and the rain shower would drizzle down on you. The last two days we were there we had no hot water for shower either. The food is mediocre. I was not impressed with the Buffay selections as it was the same thing every single day. I have been at places that change The buffet elections. The specialized restaurants would be closed from time to time for no reason and there was never any notification about that so if you didn’t eat in the French restaurant one night you may not be able to get a chance to do it again. Last but not least they change the name of hotel I didn’t notify us
Stayed 7 nights in Nov 2022

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing weekend getaway. We were able to use adult only resort next door for dinner which had some good options. The Hilton staff were amazing and very attentive. A big shout out to Santos in the lobby, Irvin & Felix at the lobby bar and Maria Elena at the adult pool/bar. They were all so nice and treated us like family. They made this trip extra special. The location is nice. Close to shopping and the airport. Beach was clean and water was great! We will return!

6/10 Okay

Xiaoping

Stayed 4 nights in Oct 2022

10/10 Excellent

Brice

Stayed 4 nights in Oct 2022

6/10 Okay

Miguel

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel close to everything. Service was amazing! Unfortunately wifi & cell signal is weak in PV.
Stayed 4 nights in Oct 2022

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2022

10/10 Excellent

Terri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honeymoon for us, and it was amzing. Service was great, food amazing and i would highly recommend!!
Stayed 6 nights in Oct 2022

10/10 Excellent

Ernesto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 5 nights in Aug 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
I didn’t like how fly and fruit fly was around the food
Stayed 3 nights in Oct 2022

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2022

10/10 Excellent

Tekea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was amazing! The staff was very caring and fun! Fransisco at the restaurant by the pool and Patricia at the sushi bar made the place feel like family! I would 10/10 come back just for the the experience the staff gave us! Thank you so much for treating us like family!
Stayed 5 nights in Sep 2022

8/10 Good

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from staff. Very friendly. Food was good. Room was clean and Bed was comfortable. Only thing I didn’t like was the bar closing at midnight.
Stayed 3 nights in Sep 2022

6/10 Okay

Arthur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Place was overall ok. Its getting worked on. Waiter staff was excellent and friendly. Event staff set us up on a trip, promising to hold our hands, and did not follow thru and or we ended up paying out of pocket, quite a bit more, for items we were told were part of the included. It was a horrible experience, especially trying to enjoy ourselves with a group of 6 ppl. We were dumped off after being told they would be there to coordinate. That same person stretched the truth about the property next door.
Stayed 3 nights in Sep 2022