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 Puerto Aventuras •1 Room
 Puerto Aventuras • 1 Room
Book online or call 1800 781 504 Phone Number

Hard Rock Hotel Riviera Maya - All Inclusive

4.5 out of 5.0
Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, QROO 1800 781 504
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Room type Options Nightly price Book
Photo of room
Deluxe Room, 1 King Bed (Diamond)
45 square metres
1 King Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Other room types
Photo of room
Deluxe Room, 2 Double Beds (Gold, Pure Wellness)
45 square metres
2 Double Beds
Room sleeps 3 guests
(up to 3 children)
Select dates to see price
Photo of room
Deluxe Room (Heaven, Sky Terrace)
90 square metres
1 King Bed
Room sleeps 2 guests
Select dates to see price
Photo of room
Royal Room, 2 Double Beds, Partial Ocean View (Rock Royalty, Personal Assistant)
Room with view
45 square metres
2 Double Beds
Room sleeps 3 guests
(up to 3 children)
Select dates to see price
Photo of room
Royal Room, 1 King Bed (Heaven, Rock Royalty, Pers. Asst.)
45 square metres
1 King Bed
Room sleeps 2 guests
Select dates to see price
Photo of room
Deluxe Room, 1 King Bed (Gold)
45 square metres
1 King Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Photo of room
Deluxe Room (Grand Sky Terrace)
Room with view
179 square metres
1 King Bed and 2 Double Beds
Room sleeps 6 guests
(up to 5 children)
Select dates to see price
Photo of room
Deluxe Room, 1 King Bed (Heaven, Gold, Pure Wellness)
45 square metres
1 King Bed
Room sleeps 2 guests
Select dates to see price
Photo of room
Suite, 2 Bedrooms, Oceanfront (Rock Suite, Rooftop Lounge)
Room with view
480 square metres
1 King Bed and 2 Double Beds
Room sleeps 6 guests
(up to 5 children)
Select dates to see price
Photo of room
Deluxe Room, 1 King Bed (Heaven, Gold)
45 square metres
1 King Bed
Room sleeps 2 guests
Select dates to see price
Photo of room
Suite (Heaven, Rock Suite Platinum)
Room with view
480 square metres
2 King Beds
Room sleeps 4 guests
Select dates to see price
Photo of room
Suite, Oceanfront (Heaven, Rock Suite)
Room with view
240 square metres
1 King Bed and 2 Double Beds
Room sleeps 6 guests
Select dates to see price
Photo of room
Deluxe Room, 1 King Bed (Heaven, Diamond)
45 square metres
1 King Bed
Room sleeps 2 guests
Select dates to see price
Photo of room
Suite, 2 Bedrooms, Oceanfront (Rock Suite)
Room with view
240 square metres
1 King Bed and 2 Double Beds
Room sleeps 6 guests
(up to 5 children)
Select dates to see price
Photo of room
Deluxe Room, 1 King Bed (Heaven - Swim Up)
45 square metres
1 King Bed
Room sleeps 2 guests
Select dates to see price
Photo of room
Deluxe Room, 1 King Bed (Gold, Pure Wellness)
45 square metres
1 King Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Photo of room
Deluxe Room, 2 Double Beds (Gold)
45 square metres
2 Double Beds
Room sleeps 3 guests
(up to 3 children)
Select dates to see price
Photo of room
Deluxe Room (Sky Terrace)
Room with view
90 square metres
1 King Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Photo of room
Deluxe Room, 2 Double Beds, Partial Ocean View
Room with view
45 square metres
2 Double Beds
Room sleeps 3 guests
(up to 3 children)
Select dates to see price
Photo of room
Deluxe Room, 2 Double Beds (Heaven, Gold)
45 square metres
2 Double Beds
Room sleeps 3 guests
Select dates to see price
Photo of room
Deluxe Family Room
90 square metres
1 King Bed and 2 Double Beds
Room sleeps 6 guests
(up to 5 children)
Select dates to see price
Photo of room
Royal Room, 1 King Bed, Partial Ocean View (Rock Royalty, Personal Assistant)
Room with view
45 square metres
1 King Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price

Get an overview of this hotel
Luxury property on the beach, with 2 outdoor swimming pools

Popular property highlights

Free valet parking
Free WiFi
Pets allowed
On private beach
Business centre

Located in Puerto Aventuras, Hard Rock Hotel Riviera Maya - All Inclusive is by the ocean, within a 10-minute drive of Puerto Aventuras Marina and Ecopark Kantun Chi. This luxury property is 4.3 mi (6.9 km) from Chac Mol Cenote and 7.3 mi (11.7 km) from Xpu-ha Beach.

Make yourself at home in one of the 1264 air-conditioned rooms featuring flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).

This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy international cuisine at The Market, one of the property's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Relax with a refreshing drink from the poolside bar or one of the 7 bars/lounges.

Featured amenities include a business center, express check-in, and express check-out. Planning an event in Puerto Aventuras? This property has 87823 square feet (8159 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Languages spoken

  • English

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Hard Rock Hotel Riviera Maya - All Inclusive

Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, QROO 77710

Hotel Amenities

All-Inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for bottled wine
  • Meals and drinks at companion properties included
  • All non-motorised water sports included
  • All land activities, recreational facilities and equipment included
  • Snorkelling included
  • Kayaking included
  • 24-hour room service
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Climbing wall included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Bartending classes/lessons included
  • Cooking classes/lessons included
  • On-site live performances included
  • Theme parties included
  • Access to on-site clubs included
  • Childcare not included
  • Scuba diving excursions not included
  • Motorised water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transport to off-site activities not included
  • Off-site tours not included
  • All meals served buffet style
  • Buffet and à la carte dining
  • Water fitness classes/lessons included
  • All available beverages included
  • Scuba diving lessons not included
  • On-site entertainment and activities included
  • Tennis lessons included

Hotel Amenities

  • Lift
  • Fitness facilities
  • Hair salon
  • ATM/banking
  • Concierge services
  • Gift shops or newsstand
  • Shopping on site
  • Total number of rooms - 1264
  • Number of floors - 3
  • Number of buildings/towers - 9
  • Airport transport (surcharge)
  • Conference space
  • Coffee/tea in common areas
  • Television in common areas
  • Garden
  • Nightclub
  • Children's pool
  • Spa services on site
  • Multilingual staff
  • 24-hour front desk
  • Business centre
  • Porter
  • Express check-out
  • Dry cleaning/laundry service
  • On private beach
  • Full-service spa
  • Spa treatment room(s)
  • Meeting rooms
  • Steam room
  • Sauna
  • Wedding services
  • Express check-in
  • Designated smoking areas
  • Airport transport
  • Billiards or pool table
  • Grocery/convenience store
  • Tours/ticket assistance
  • Free WiFi
  • Year Built – 2013
  • Number of restaurants - 9
  • Conference space size (feet) - 87823
  • Conference space size (meters) - 8159
  • Tennis on site
  • Number of outdoor pools - 2
  • Number of spa tubs - 1
  • Designated smoking areas (fines apply)
  • Conference centre
  • Outdoor tennis courts - 2
  • Snack bar/deli
  • Free self parking
  • Free valet parking
  • Computer station
  • Number of bars/lounges - 7
  • Number of poolside bars - 1
  • Number of swim-up bars - 1
  • Number of coffee shops/cafes - 2
  • Luggage storage
  • Beach umbrellas
  • Beach towels
  • Terrace
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Supervised childcare/activities (surcharge)
  • Golf lessons with a pro
  • Clubhouse
  • Golf cart
  • Golf clubs (equipment)
  • Food and water bowls

Family Friendly Amenities

  • On private beach
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages spoken

  • English
  • Spanish
  • Portuguese

Parking

Free self parking , Free valet parking

Room Amenities

Hard Rock Hotel Riviera Maya - All Inclusive offers 1264 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Puerto Aventuras property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

  • Air conditioning
  • Television
  • Coffee/tea maker
  • Daily housekeeping
  • Phone
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • Jetted bathtub
  • Balcony
  • Room service (24 hours)
  • Designer toiletries
  • Premium bedding
  • Separate sitting area
  • Free bottled water
  • Premium TV channels
  • Access via exterior corridors
  • Blackout drapes/curtains
  • Slippers
  • Separate bathtub and shower
  • In-room safe (laptop compatible)
  • Satellite TV service
  • Flat-panel TV
  • Free WiFi
  • TV size (measurement) inch
  • Rainfall showerhead
  • Connecting/adjoining rooms available
  • Rollaway/extra beds (free)
  • Towels provided
  • Linens provided
  • Number of bathrooms: 1
  • Wardrobe

Where to Eat

The Market - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Pizzeto - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Frida - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Zen - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Things to do

  • Golfing nearby
  • Snorkelling nearby
  • Hiking/biking trails nearby
  • Scuba diving nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Basketball on site
  • Miniature golf on site
  • Kayaking on site
  • Volleyball on site

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 50
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Hot springs/mineral springs in spa
  • Massages
  • Minimum age to access spa is 16
  • Hot stone massage
  • Deep tissue massage
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance

Hotel Policies

Check-in

Check-in time starts at 3:00 PM

Minimum check-in age is: 18

Check-in time ends at 5:30 AM

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Pet Policy

  • Pets allowed for an extra charge of USD 150 per pet, per stay
  • Dogs and cats only
  • 2 total (up to 40 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Specific rooms only, restrictions apply
  • Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

You need to know

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

Service animals not allowed

Pets allowed in specific rooms only

Debit cards

Staffed front desk

Smoke detector

Pets cannot be left unattended

Property is cleaned with disinfectant

Staff wear personal protective equipment

Protective clothing is not available for guests

No shield between guests and staff in main contact areas

Guests are provided with free hand sanitiser

Social distancing measures are in place

Contactless check-in is available

Property follows regional sanitisation guidelines National Guidelines for reopening Tourism (Mexico)

Property confirms they are implementing enhanced cleaning measures

Individually wrapped food options are not available

No gap period between guests' stays

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property follows sanitisation practices of Safe Travels (WTTC - Global)

Guest accommodation is sealed after cleaning

Electrostatic spray is used for disinfection

Cashless transactions are available

Masks are not compulsory at the property

Contactless food service / room service is available

Reservation is not required for facilities on site

Property follows sanitisation practices of Ecolab (3rd party expert - Global)

Mobile key entry is not available

Food service has been amended for enhanced safety

Property follows sanitisation practices of COVID-19 Guidelines (CDC)

Onsite COVID-19 testing (PCR) is available

Reservations are required for on-site COVID-19 testing

Property does not require health documentation at check-in

Fees

Optional extras

  • Airport shuttle fee: USD 68 per person (roundtrip)
  • Pet fee: USD 150 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • All Inclusive Hard Rock Hotel Riviera Maya
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  • Hard Rock Hotel Maya Riviera
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  • Hard Rock Hotel Riviera Maya
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  • Hard Rock Hotel Riviera Maya All Inclusive Puerto Aventuras
  • Hard Rock Riviera Maya
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  • Hard Rock Hotel Riviera Maya All Inclusive Solidaridad
  • Hard Rock Hotel Riviera Maya Solidaridad
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  • Hard Rock Hotel Riviera Maya All Inclusive
  • Hard Rock Hotel Riviera Maya - All Inclusive Puerto Aventuras

We should mention

Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.

Only registered guests are allowed in the guestrooms.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

Awards & Affiliations

  • EarthCheck
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