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Muy limpio el hotel , el personal muy atento Muy bien ubicado !!

Parking valet was available , staff was attentive and warm, bar was well stocked , the hotel is beautiful , will recommend and be back

At Hotel Casareyna, every element of the experience exceeded expectations, from the refined accommodations to the exceptional service and thoughtfully curated amenities. The Master Suite was exquisitely appointed, with every detail carefully considered to create a sense of understated luxury and comfort. The spa was a true highlight. Its team delivered impeccable service, and both the facial and massage that I received were deeply restorative, elevating the overall stay. Throughout the hotel, the staff consistently demonstrated warmth, professionalism, and an intuitive attentiveness that made every interaction feel personal and seamless. Dining at the hotel’s restaurant was an experience in itself. The staff’s knowledge and passion showed while they offered insightful explanations that enhanced the culinary journey. A visit to the Talavera shop added a cultural touch, where I found a beautifully crafted, piece to take home. The curated spa and dinner experience surpassed all expectations, blending relaxation and gastronomy into a memorable highlight. Omar was the perfect host. Ideally situated, the hotel provided easy access to nearby destinations such as Val'Quirico, Cholula, and Barrio del Artista, where we even discovered a charming hidden café with live music. This was an exceptional stay in every sense, and Hotel Casareyna will undoubtedly be my first choice whenever I return to Puebla.

Friendly staff

Excellent ….

Fabulous roof deck / pool. Brilliant food. Amazing rooms Air conditioning / heating didn’t work. Coffee maker didn’t work. Wasn’t able to get fixed despite requests. Internet slow