2/10 Terrible
Jaime
29 June 2025
Liked: Cleanliness
Disliked: Staff & service
I had a truly terrible experience at this hotel that deserves to be shared, especially for those traveling late at night. After a long 4-hour drive, I arrived at the hotel at 1:30 AM, exhausted and ready to rest. Instead, I was given not one, but two different keys to rooms that were already occupied. Yes—twice, I walked in on people who were sleeping, understandably upset and confused about someone trying to enter their room in the middle of the night. I had to deal with their attitudes, which I don’t blame them for, and I’m sure they’ll also be leaving negative feedback due to this incident.
What made matters worse is the staff’s complete lack of awareness. No one seemed to know what was going on or which room I was actually assigned to. It wasn’t until I returned to the front desk a second time and firmly demanded the issue be fixed that someone finally took the time to double-check.
Once I was finally in the correct room, I couldn’t even get a decent night’s sleep because the AC unit was extremely loud and made disturbing noises throughout the night.
I frequently visit Providence, but I will not be staying at this hotel again. This experience was unacceptable, especially for a late-night arrival. I strongly urge hotel management to review its check-in procedures and room assignment practices. I also believe some form of refund or compensation is warranted for the inconvenience, the stress caused, and the poor quality of my stay.
Jaime
Stayed 1 night in Jun 2025