4/10 Poor
Steven
Travelled with family, Travelled with group
8 Feb 2026
Liked: Cleanliness, staff & service
Disliked: Amenities
We’ve been coming to this hotel for well over 10 years. It’s our favorite place to stay as it’s nostalgic and so much history. For the last few years every year it’s seemed to go down hill a little more. I love the service at the desk, I love the beauty of the lobby and the rooms are pretty well kept up. What’s gone downhill is the heat in the rooms, the draftiness of the windows and the temperature of the water. The rooms are either incredibly hot and unbearable or freezing cold. The water temperature is often lukewarm to freezing. To pay upwards of $250/night for a standard room and not have basic amenities working well is a major turn off. The attendants at the desk are kind but to offer a free breakfast sandwich as a courtesy for the issue is sad.
Lastly, the hotel restaurant used to be great. Since Rieners took it over every year it’s gotten worse. The hours are horrible. To not open until 2PM or later on a Saturday is weak. Often running out of common beverages and it’s always freezing cold are other pieces that are a negative.
Again, my wife and I truly love the Biltmore but ownership needs to dip into the coffers to make some improvements to the heating system and windows. Spend money to open restaurant earlier on weekends. It’s sad that we and many, many others spend a lot of money for basic amenities to not work. I hope they improve these things or we and others that we know that go as well will be forced to stay elsewhere in the future.
Steven
Stayed 1 night in Feb 2026
