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Grand Hotel and Casino

4.0 star property

Photo gallery for Grand Hotel and Casino

Terrace/patio
Panoramic Suite
Panoramic Suite | Terrace/patio
Deluxe Room, Harbour View | Terrace/patio
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • 24/7 front desk
  • Room service
  • Air conditioning

Explore the area

View map
Lini Highway, P.O Box 3061, Port Vila, Efate
  • Port Vila Market
    ‪3 min walk‬
  • University of the South Pacific
    ‪17 min walk‬
  • Iririki Island
    ‪1 min drive‬
  • Port Vila (VLI-Bauerfield)
    ‪9 min drive‬

Room options

View all photos for Suite, Harbour View

Suite, Harbour View

Suite, Harbour View

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Panoramic Suite

Panoramic Suite

Panoramic Suite

10.0 out of 10
Exceptional
(3 reviews)
  • 43 sq m
  • 1 bedroom
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Harbour View Room

Harbour View Room

Harbour View Room

8.6 out of 10
Excellent
(11 reviews)
  • 23 sq m
  • Harbor view
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse Suite

Presidential Suite

Penthouse Suite

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Room, Harbour View

Deluxe Room, Harbour View

Deluxe Room, Harbour View

8.8 out of 10
Excellent
(3 reviews)
  • 23 sq m
  • Harbor view
  • Sleeps 2
  • 1 King Bed

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About the area

Port Vila

A stay at Grand Hotel and Casino places you in the heart of Port Vila, steps from Iririki Island and 3 minutes by foot from Port Vila Market. .This family-friendly hotel is 0.2 mi (0.4 km) from Feiawa Park and 0.4 mi (0.7 km) from Independence Park.

What's nearby

  • Port Vila Market - 3 min walk - 0.3 km
  • Independence Park - 5 min walk - 0.4 km
  • Parliament House - 5 min walk - 0.5 km
  • University of the South Pacific - 17 min walk - 1.5 km
  • Iririki Island - 1 min drive - 0.0 km

Getting around

  • Port Vila (VLI-Bauerfield) - 19 min drive

Restaurants

  • ‪The Beach Bar - ‬10 min drive
  • ‪Port Vila Central Market - ‬4 min walk
  • ‪Stone Grill - ‬19 min walk
  • ‪Reefers Restaurant & Rum Bar - ‬19 min walk
  • ‪warhorse saloon - ‬2 min drive

About this property

Grand Hotel and Casino

Bayside hotel with bars and a 24-hour front desk
Grand Hotel and Casino offers 74 accommodations with safes and coffee/tea makers. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. 32-inch LCD televisions come with satellite channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 74 guestrooms featuring refrigerators and LCD televisions. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature separate bathtubs and showers, complimentary toiletries, and hair dryers.
Enjoy recreation amenities such as an outdoor pool or take in the view from a terrace. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite to eat at the Crystals Restaurant, a restaurant where you can take in the pool view, or stay in and take advantage of 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Port Vila? This hotel has 2153 square feet (200 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Crystals Restaurant - Overlooking the ocean and pool, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Hemisphere Lounge Bar - Overlooking the ocean, this cocktail bar serves dinner only.
24-hour room service is available.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: VUV 2,600 for adults and VUV 1,300 for children
  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Crystals Restaurant
  • Hemisphere Lounge Bar

Things to do

  • Outdoor pool

Family friendly

  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 2,153 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • On the bay
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: VUV 2000

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 3 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from April 30 2025 to January 31 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for VUV 3500.0 per night

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately VUV 2600 for adults and VUV 1300 for children
  • Airport shuttle fee: VUV 1600 per person (one-way)
  • Airport shuttle fee per child: VUV 1600 (one-way), (up to 18 years old)
  • Late check-out fee: VUV 2000 (subject to availability)
  • Rollaway bed fee: VUV 3500.0 per night
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Grand Casino Port Vila
Grand Hotel & Casino Port Vila
Grand Hotel Casino Port Vila
Grand Hotel and Casino Hotel
Grand Hotel and Casino Port Vila
Grand Hotel and Casino Hotel Port Vila

Grand Hotel and Casino Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 197 out of 594 reviews
Rating 8 - Good. 275 out of 594 reviews
Rating 6 - Okay. 92 out of 594 reviews
Rating 4 - Poor. 22 out of 594 reviews
Rating 2 - Terrible. 8 out of 594 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Sherona

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Breakfast was very inconsistent when they had bigger function on inhouse they put a bit of effort into buffet. Some staff were really amazing but management was poor
Stayed 6 nights in Nov 2024

8/10 Good

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We were upgraded to the top level from our panoramic room booking. It looks like this room was recently renovated. Great views to irikiri & beyond. Would recommend going elsewhere for food. We had the buffet breakfast & the offering was pretty poor for the price.
Stayed 1 night in Dec 2024

10/10 Excellent

Lizabeth

Stayed 1 night in Nov 2024

6/10 Okay

Linda

Travelled with partner
Liked: Cleanliness, staff & service
We found the room got too hot as air conditioner wasn’t working properly
Stayed 2 nights in Dec 2024

10/10 Excellent

Linda

Stayed 2 nights in Nov 2024

8/10 Good

Marvin

Stayed 3 nights in Nov 2024

6/10 Okay

Damien

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The corner suite is a great look! The finishes are extremely dated
Stayed 3 nights in Nov 2024

10/10 Excellent

Shiena

Stayed 6 nights in Oct 2024

6/10 Okay

Steven

Liked: Cleanliness, staff & service
Hotel and staff were fab, our only issue was the pool was out of action for maintenance. I know this needs to be done but when a main part of your holiday plans was to laze around a pool it did put a dampener on things. You could go over to Iririki Island to have a swim in the pool but at $25 per person it’s not feasible for the duration of the holiday. Vouchers should have been offered, or at least an email explaining and giving the option to rebook somewhere else.
Stayed 5 nights in Oct 2024

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

The Hotel and location are great, our issue was that next door to the hotel is a shipping dock and a shipyard, a barge was continuously running a bilge pump, and the ship yard continuously banging on the hull renovating an old ship, in turn very noisy during the day and night especially if out on the balcony.
Stayed 10 nights in Oct 2024

10/10 Excellent

Tom

Stayed 1 night in Oct 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Jill

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Jonathan

Stayed 5 nights in Sep 2024

8/10 Good

joshua, FPO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with a historic feel. Rooms appear to be recently renovated and clean. The staff are amazing. Every single one had the biggest and most welcoming smile. Really enjoyed my stay.
Stayed 1 night in Sep 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always the best hotel in town!
Stayed 2 nights in Sep 2024

8/10 Good

Veniana

Travelled with family
Liked: Staff & service, property conditions & facilities
Lift was smelly snd lights not working on one Cleaning not thorough - bed not touched Concierge not helpful with bags
Stayed 3 nights in Sep 2024

10/10 Excellent

CAROLINE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a perfect spot to stay in the heart of Vila. Close to the markets and an easy walk to all that Vila has to offer. The pool and pool area are a great place to relax with a cold tusker. Like all places in Vanuatu, the staff is what makes the stay special. Everyone goes above and beyond to ensure your stay is enjoyable. The food at the restaurant was also fantastic. Overall I would recommend if you want to stay in the heart of Vila.
Stayed 3 nights in Aug 2024

8/10 Good

david samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff Exchange rates are better in town
Stayed 8 nights in Aug 2024

8/10 Good

WARREN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Central

lovely helpful staff. Internet so-so. - A few problems with the shower but came right,
Stayed 4 nights in Aug 2024

4/10 Poor

Adrianus

Business traveller
Needs a lot of help, currently it’s just a place to stay and, to be honest, not worth it.
Stayed 7 nights in Aug 2024

6/10 Okay

Alan

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We have stayed at the grand on several occasions.Imagine our surprise when we walked into our room to find we had nothing to put our clothes in. On previous visits they had storage space ie a dresser with the tv on top ,This time tv on the wall no storage.In the managements wisdom they supply one luggage rack we had two suitcases and had to request another rack.We spent our week living out of a suitcase I can only hope the hotel is awaiting delivery of suitable storage furniture.Some additional irritants a casino filled with noxious cigarette smoke and a problem with water supply. Outlook disappointed has been much better in the past.
Stayed 7 nights in Aug 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Jul 2024

10/10 Excellent

Peter

Liked: Property conditions & facilities
Stayed 7 nights in Jul 2024

8/10 Good

Raoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024