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This is a unique building in unique surroundings and cannot be compared with other hotels. From the massive gateway up the winding concrete road, through forest and over viaducts to a Benedictine monastery (with just eight monks left on the site)-not to mention the Basilica and funicular. It appears that the property is state owned and as landlord they appear unwilling to make the investments needed to maintain and update the property. THAT SAID - the experience was exceptional. Reception, restaurant and housekeeping personnel are all professional, friendly and speak English from excellent to limited. Our room overlooked the cross on the rock mound and across the pond. There were two comfortable single beds with spotless white bedclothes. The heating in the room failed. It dates from the 1960's. An electric heater was promptly provided and did the job. There is no TV or telephone - but so what! The bathroom has a shower, basin and lavatory. A Shower and hand, clean white quality towels are beautifully presented. The walls and window shutters need a little maintenance but this did not cause any problem. Stunning passages, and chapel. Restaurant is good both for dinner and breakfast. The opening hours do cause a tsunami of hungry folk but you don't have to join the scrum. There is a lift. I recommend this establishment to most travellers (Madrid Airport just an hour away). If you are looking for a modern hotel will all mod. cons. stay away.

Good customer service .. Venezuelan guy was great

Stayed at Hotel Pax several times now driving south, never disappointed. Plenty of free parking on site, rooms spotless, bedding & towels fresh & clean, in very quiet location. Staff are excellent, always friendly & helpful, English speaking. Breakfast cannot be faulted, unlimited fresh quality produce. No bar available but there is a nearby Mercadona Supermarket for a bottle of wine or two. We highly recommend Hotel Pax.

Great hotel for our quick overnight stay outside of Madrid.

Nice hotel. Room was not big.

The service was great specially Viktoria in the reception was very kind and diligent. The room had great space for 3 people, apartment like, great bed pillows and space distribution. Well located. Very recommended.