I have nothing negative to say at all. A couple things irked me, but they were really none of my business so I won't say. What I will say, whenever something wasn't right? They fixed it. They are very customer service oriented here. The hotel (I'm no expert) is 3-4 star. Very spacious rooms, clean, all you would want. The Restaurant is 5 star, but personally? For THIS place, can I invent SIX star? They'd make it easily. Not the first time we've stayed here; repeat customers who will be checking in again on April 2nd. Food is over the top sensational every single meal. Top five breakfast place, and possibly number one for dinner, and I've been to Costa Rica 12 times now, staying usually 3 weeks but once only 2 weeks. Been ALL over the country. Highly recommend. BIG shout out to our best buddy waiter of all time, any country, any city. Our Amigo Randall the Handle!!! Bless!!!