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Viva Maya by Wyndham, A Trademark All Inclusive Resort

3.5 star property

Photo gallery for Viva Maya by Wyndham, A Trademark All Inclusive Resort

Exterior
Property video
Hallway
3 outdoor pools, pool loungers
3 outdoor pools, pool loungers

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • All-inclusive
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
Paseo Xaman-ha, Lote, Playa del Carmen, QROO, 77710
  • Place, Piste Cyclable sur Paseo Xaman-Ha
    ‪5 min walk‬
  • Place, Playacar Beach
    ‪11 min walk‬
  • Place, Playacar Golf Club
    ‪11 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Superior Garden, 1 King Bed, Non-Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior Garden, 1 King Bed, Non-Smoking

8.4 out of 10
Very good
(18 reviews)
  • Garden view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Garden, 2 Queen Beds, Non-Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior Garden, 2 Queen Beds, Non-Smoking

8.2 out of 10
Very good
(40 reviews)
  • Garden view
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe, 2 Queen Beds, Non-Smoking

Deluxe, 2 Queen Beds, Non-Smoking

Deluxe, 2 Queen Beds, Non-Smoking

8.4 out of 10
Very good
(6 reviews)
  • Garden view
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Ocean, 1 King Bed, Non-Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior Ocean, 1 King Bed, Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Ocean, 2 Queen Beds, Non-Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior Ocean, 2 Queen Beds, Non-Smoking

8.0 out of 10
Very good
(2 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Accessible Room, 1 Queen Bed, Non-Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Accessible Room, 1 Queen Bed, Non-Smoking

7.4 out of 10
Good
(3 reviews)
  • Garden view
  • 36 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, Pool View

In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior Room, 1 King Bed, Non Smoking, Pool View

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Non Smoking, Pool View

In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds, Non Smoking, Pool View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

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About the area

Playa del Carmen

With a stay at Viva Maya by Wyndham, A Trademark All Inclusive Resort in Playa del Carmen (Playacar), you'll be a 3-minute drive from Playacar Golf Club and 6 minutes from Quinta Avenida. .This beach property is 2.5 mi (4.1 km) from Mamitas Beach and 4.9 mi (7.8 km) from Xplor Theme Park.

What's nearby

  • Piste Cyclable sur Paseo Xaman-Ha - 5 min walk - 0.4 km
  • Playacar Beach - 11 min walk - 1.0 km
  • Playacar Golf Club - 11 min walk - 1.0 km
  • Mayan Ruins of Playacar - 18 min walk - 1.5 km
  • Xaman Ha Aviary - 3 min drive - 2.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 53 min drive

Restaurants

  • ‪Viva Wyndham Maya - ‬1 min walk
  • ‪rosa roja - ‬6 min walk
  • ‪Turquesa - ‬8 min walk
  • ‪Sicilia - ‬10 min walk
  • ‪Bar Arrecife - ‬14 min walk

About this property

Viva Maya by Wyndham, A Trademark All Inclusive Resort

Family fun on the beach, with 3 outdoor pools, near Playacar Golf Club
Viva Maya by Wyndham, A Trademark All Inclusive Resort offers 604 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Rooms open to balconies. 55-inch LED televisions come with premium cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with an outdoor tennis court and a sauna. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Make yourself at home in one of the 604 air-conditioned rooms featuring LED televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor pools, an outdoor tennis court, and a sauna. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Satisfy your appetite with international cuisine at La Terraza, one of the property's 5 restaurants. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Planning an event in Playa del Carmen? This property has 18977 square feet (1763 square meters) of space consisting of conference space and meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
La Terraza - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Hacienda Don Diego - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Portofino - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.
Miramare - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Cosmopolita by Viva - This restaurant specializes in Fusion cuisine and serves dinner only. Reservations are required. Open daily.

All-inclusive details

All-inclusive room rates at Viva Maya by Wyndham, A Trademark All Inclusive Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Surfing/body boarding
Windsurfing

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball
Kids club

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 3 bars/lounges
  • 5 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cosmopolita by Viva
  • Hacienda Don Diego
  • La Terraza
  • Miramare
  • Portofino

Things to do

  • 3 outdoor pools
  • Archery
  • Beach volleyball
  • Beach yoga
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Rock climbing
  • Rowing/canoeing
  • Sauna
  • Scuba diving
  • Tennis lessons
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Children's games
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 18,977 square feet of conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Tile flooring in room
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.36 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Viva Maya by Wyndham, A Trademark All Inclusive Resort Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 431 out of 1002 reviews
Rating 8 - Good. 279 out of 1002 reviews
Rating 6 - Okay. 153 out of 1002 reviews
Rating 4 - Poor. 81 out of 1002 reviews
Rating 2 - Terrible. 58 out of 1002 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Rachel

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amenities and the pure relaxation, except for dance music during yoga :(
Stayed 4 nights in Oct 2025

8/10 Good

Samantha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good entertainment - amazing shows and games throught the day. Live music lots of nights. Clean. Great beach. Friendly staff all around. Good food
Stayed 8 nights in Nov 2025

10/10 Excellent

Anaid

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is our 2nd time staying at this beautiful resort, we loved our pool side waiter Antonio he was so attentive great hospitality great person to communicate, he was simply awesome and welcoming since day 1. The buffet was awesome, our second experience is making us plan a third trip back to Viva Maya!
At the beach
Beautiful plant life at the resort
Within the resort
Stayed 5 nights in Oct 2025

6/10 Okay

Oleh

Liked: Cleanliness, amenities, property conditions & facilities
The service was excellent, it's a pity that the restaurants are often crowded and it's not always possible to get in.
Stayed 8 nights in Oct 2025

10/10 Excellent

Dmitry

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent!
Stayed 6 nights in Nov 2025

10/10 Excellent

Peggy, Magnolia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always enjoy our stay at Viva Wyndham. This is a wonderful resort with a beautiful beach. Staff are friendly and resort is very clean. Walkable to 5th avenue. Nice market area across the street. Good food, great drinks and nice restaurants. We have visited this resort every year for over a decade now and noted some improvements over the past couple of years. We were very pleased to have the beach a no smoking and no eating area. It would be nice if something could be done about the locals selling their products on the beach. While trying to rest and relax I find it frustrating to have someone walking through the area loudly peddling their product/service. That is the only complaint that I have. Overall a wonderful place to stay.
Stayed 7 nights in Oct 2025

10/10 Excellent

Marilyn Dioquino

Travelled with group
Yes
Stayed 6 nights in Oct 2025

2/10 Terrible

Kathryn S

Stayed 7 nights in Oct 2025

8/10 Good

Irene Evangelio

Liked: Property conditions & facilities
Love the beach!
Stayed 5 nights in Oct 2025

8/10 Good

clifford thomas

Liked: Cleanliness, amenities, property conditions & facilities
nice beach,great all inclusive. gym archery
Stayed 4 nights in Oct 2025

10/10 Excellent

Patrick Robert, Bonners Ferry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I everything was wonderful!
Stayed 9 nights in Oct 2025

10/10 Excellent

Ana

Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing. The staff was so attentive, the food was good, everything was spotless. 100% would recommend
Stayed 5 nights in Oct 2025

8/10 Good

Grace

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Oct 2025

10/10 Excellent

JoAnne Marie, Inver Grove Heights

Liked: Cleanliness
Stayed 7 nights in Oct 2025

8/10 Good

Riley Ronald

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Wish the pool bar was open for at least 1 day of my 7 nights there.
Stayed 7 nights in Oct 2025

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay way great! The staff was amazing! Our server Antonio kept the drinks coming!! He was accommodating and very nice! We mistakenly lost our pool towel card and replacement was $20! Bit steep after the price we paid for the week stay.
Stayed 5 nights in Oct 2025

10/10 Excellent

Elsa Patrisya

Liked: Cleanliness, staff & service, property conditions & facilities
Me and my fríend had an amazing vacation for my birthday! The staff was always so friendly and happy rain or shine!
Stayed 4 nights in Oct 2025

10/10 Excellent

Irina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, great beach (better than in other hotels around) but a problem with Internet. Very weak in the room. Need to go to lobby. However, if you need to make online presentation or online video talk, it is too noisy in the lobby. Cafeteria is also possible for internet but the internet connection is weaker there, I lost the connection twice.
Stayed 4 nights in Oct 2025

8/10 Good

Berlyne

Stayed 4 nights in Oct 2025

10/10 Excellent

Jose Daniel Chavez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The personal is nice all the time they treat us like a kings is wath we use this resort for 15 years in a row
Stayed 9 nights in Sep 2025

6/10 Okay

BAO DUC

Travelled with group
Liked: Staff & service
drinking water is not good
Stayed 7 nights in Sep 2025

10/10 Excellent

Bekim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Aug 2025

8/10 Good

rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot
Stayed 3 nights in Sep 2025

6/10 Okay

Shirley, Del City

Travelled with group
Very low waiters around pool and beach area.
Stayed 6 nights in Sep 2025

10/10 Excellent

Stacy, kankakee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness is 10/10 and the staff is wonderful! I’ve been there 3 times now, and hoping to return!
Stayed 5 nights in Sep 2025