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Residence Inn by Marriott Playa del Carmen

3.5 star property

Photo gallery for Residence Inn by Marriott Playa del Carmen

Rooftop terrace
Property video
Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Free daily continental breakfast
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Free airport shuttle
  • Pet-friendly
  • Free Wi-Fi

Explore the area

View map
Retorno 50 Avenida Sur, Carretera 307, Cancun Tulum Chetumal Cancun, Playa del Carmen, QROO, 77717
  • Place, Playacar Golf Club
    ‪16 min walk‬
  • Place, Playacar Beach
    ‪2 min drive‬
  • Place, Mayan Ruins of Playacar
    ‪4 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Studio, 1 King Bed

In-room safe, laptop workspace, blackout curtains, soundproofing

Studio, 1 King Bed

9.4 out of 10
Exceptional
(44 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 2 Queen Beds

In-room safe, laptop workspace, blackout curtains, soundproofing

Studio, 2 Queen Beds

9.6 out of 10
Exceptional
(63 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed with Sofa bed, Garden View (Balcony)

Studio, 1 King Bed with Sofa bed, Garden View (Balcony)

Studio, 1 King Bed with Sofa bed, Garden View (Balcony)

8.6 out of 10
Excellent
(20 reviews)
  • Golf view
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 2 Queen Beds, Garden View (Balcony)

Studio, 2 Queen Beds, Garden View (Balcony)

Studio, 2 Queen Beds, Garden View (Balcony)

9.4 out of 10
Exceptional
(27 reviews)
  • Golf view
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Golf View (Balcony)

Suite, 2 Bedrooms, Golf View (Balcony) | Living area

Suite, 2 Bedrooms, Golf View (Balcony)

9.0 out of 10
Wonderful
(18 reviews)
  • Golf view
  • 66 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

Similar properties

Exterior
Wyndham Garden Playa del Carmen
  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
4.0 out of 5, Very good, 1,000 reviews
The price is AU$144
includes taxes & fees
1 Apr - 2 Apr
Wyndham Garden Playa del Carmen

About the area

Playa del Carmen

With a stay at Residence Inn by Marriott Playa del Carmen in Playa del Carmen (Playacar), you'll be within a 5-minute drive of Centro Maya Shopping Center and Quinta Avenida. .This golf hotel is 1.9 mi (3 km) from Playa del Carmen Maritime Terminal and 2.1 mi (3.4 km) from Playa del Carmen Main Beach.

What's nearby

  • Mahi Golf Course - 11 min walk - 1.0 km
  • Playacar Golf Club - 16 min walk - 1.3 km
  • Piste Cyclable sur Paseo Xaman-Ha - 19 min walk - 1.6 km
  • Playacar Beach - 2 min drive - 1.8 km
  • Mayan Ruins of Playacar - 4 min drive - 3.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • ‪rosa roja - ‬6 min drive
  • ‪Fogo de Janero - ‬4 min drive
  • ‪El Gaucho Steakhouse - ‬6 min drive
  • ‪pepe’s food tequila - ‬6 min drive
  • ‪Starbucks - ‬8 min walk

About this property

Residence Inn by Marriott Playa del Carmen

Residence Inn by Marriott Playa del Carmen offers 149 air-conditioned accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas and include dining tables. 55-inch flat-screen televisions come with cable channels. Accommodations at this 3.5-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desk chairs and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Make yourself at home in one of the 149 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and stovetops. Wired and wireless internet access is complimentary, while 55-inch flat-screen televisions with cable programming provide entertainment. Conveniences include safes and separate sitting areas, as well as phones with free local calls.
Take advantage of recreation opportunities including an outdoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, wedding services, and a communal living room.
Grab a bite from the grocery/convenience store serving guests of Residence Inn by Marriott Playa del Carmen. A complimentary continental breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and meeting rooms. A roundtrip airport shuttle is complimentary (available on request).
A complimentary continental breakfast is served each morning between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 7:00 AM to 10:00 PM on request
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • Golf clubhouse
  • Outdoor pool
  • TV in common areas

Family friendly

  • Dining table
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Free grocery shopping service
  • Housekeeping on request
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting room

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Area rugs in public areas
  • Area rugs in room
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar in shower (61 centimetre high)
  • Grab bar near toilet (61 centimetre high)
  • Handrails in stairways (61 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (124 centimetre wide door)
  • Phone accessibility kit
  • Pool access ramp on site
  • Smooth flooring in room
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2021
  • Communal living room
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Griddle
  • Hob
  • Kitchen
  • Microwave
  • Separate dining area
  • Toaster
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per pet, per night, plus a deposit of USD 50 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Administrative fee: USD 50

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

By Marriott Carmen Carmen
Residence INN Playa DEL Carmen
Residence Inn by Marriott Playa del Carmen Hotel
Residence Inn by Marriott Playa del Carmen Playa del Carmen

Residence Inn by Marriott Playa del Carmen Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 802 out of 1090 reviews
Rating 8 - Good. 168 out of 1090 reviews
Rating 6 - Okay. 53 out of 1090 reviews
Rating 4 - Poor. 32 out of 1090 reviews
Rating 2 - Terrible. 35 out of 1090 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities
Large rooms, very quiet. Slow check in. Pool was clean but cold. Breakfasts had lots of hot options with variety across days.
Stayed 6 nights in Dec 2025

8/10 Good

Gerrik

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were very clean! Staff was excellent left money out to tip cleaning and they didn't take it trusted them not to take anything. Breakfast was very good we stayed for 12 days so more variety would have been nice but still very good. Roof top pool was rarely busy often got it all to ourselves which was awesome would absolutely reccomend staying here. Location is good will just want a scooter or a bike or something if you plan on exploring playa del Carmen many days in a row can turn into a lot of walking. We were supposed to have golf included however booked through Expedia and did not get to golf at the hard Rock so be aware of that if you plan on golfing
Stayed 12 nights in Dec 2025

10/10 Excellent

Nectty Marcela

Stayed 6 nights in Dec 2025

10/10 Excellent

Juan Carlos, Norwalk

Travelled with family
Liked: Cleanliness
Rooms were nice and spacious, excellent location , and the breakfast was a plus
Stayed 4 nights in Dec 2025

4/10 Poor

Sergio

Liked: Cleanliness, amenities, property conditions & facilities
Front desk early in the morning around 2 am was no help at all was not up to the standards of Marriott i was tired needed help information and was just met with a bad attitude
Stayed 1 night in Dec 2025

10/10 Excellent

Pooja

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2025

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excelente hotel
Stayed 1 night in Dec 2025

4/10 Poor

Jose

Stayed 1 night in Dec 2025

2/10 Terrible

JIE

Disliked: Cleanliness
Stayed 3 nights in Dec 2025

10/10 Excellent

En-tzu

Stayed 3 nights in Dec 2025

6/10 Okay

Mickey

Travelled with partner
There is not blinds in the gym so in the morning your get blind , the pool area has no umbrellas , the breakfast is ok , half the time there is no coffee,no cutlery, no Bowles , I feel sorry for the breakfast staff there is not enough staff to help out , the cleaning staff was never consistent in cleaning our rooms , the sheets had holes , and we had a king size bed and they put sheets that were way to small for the bed ,
Stayed 28 nights in Nov 2025

10/10 Excellent

John T

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and very well laid out. The bed and pillows we also wonderful.
Stayed 1 night in Dec 2025

10/10 Excellent

Jesus

Stayed 5 nights in Dec 2025

10/10 Excellent

TERESA, CRYSTAL

Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 1 night in Dec 2025

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Friendly staff
Stayed 12 nights in Nov 2025

8/10 Good

Noemi

Travelled with family
It was clean
Stayed 3 nights in Nov 2025

6/10 Okay

Ke

Stayed 3 nights in Dec 2025

2/10 Terrible

Ritu

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The room was very dirty
Stayed 3 nights in Nov 2025

10/10 Excellent

Guanyu

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean. Modern . Good breakfast.
Stayed 2 nights in Nov 2025

10/10 Excellent

Greg

Liked: Cleanliness, amenities, property conditions & facilities
Unreal rooms, breakfast, and staff. We will be returning!
Stayed 2 nights in Nov 2025

10/10 Excellent

Bernardo Gonsalez

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, staff on the lobby were friendly, and the best was the breakfast. Great variety greast testing andclean dinning area.
Stayed 4 nights in Nov 2025

10/10 Excellent

Isidro

Liked: Cleanliness, amenities, property conditions & facilities
Very nice and clean
Stayed 1 night in Nov 2025

8/10 Good

Tony

Stayed 6 nights in Nov 2025

10/10 Excellent

Diego ivan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen tamaño de habitación, amplia y limpia
Stayed 4 nights in Nov 2025

10/10 Excellent

Lourdes

Travelled with family
Liked: Cleanliness, staff & service, amenities
Limpio, amplio, muy buena atención
Stayed 3 nights in Nov 2025