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Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive

5.0 star property

Photo gallery for Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive

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15 bars/lounges, swim-up bar, poolside bar, beach bar
Restaurant
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly

Explore the area

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5ta Avenida, Esquina Calle 112, Playa del Carmen, QROO, 77710
  • Place, Playa 88
    ‪5 min walk‬
  • Place, Punta Esmeralda Beach
    ‪11 min walk‬
  • Place, Mamitas Beach
    ‪7 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪66 min drive‬

Room options

View all photos for The Reserve Junior Suite Swim Up

Terrace/patio

The Reserve Junior Suite Swim Up

8.4 out of 10
Very good
(5 reviews)
  • 63 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for The Reserve Junior Suite Nature View

The Reserve Junior Suite Nature View

The Reserve Junior Suite Nature View

10.0 out of 10
Exceptional
(2 reviews)
  • 63 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Nature View

Egyptian cotton sheets, premium bedding, down duvets, minibar

Junior Suite, Nature View

9.8 out of 10
Exceptional
(37 reviews)
  • 63 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Master Suite, Nature View

Master Suite, Nature View

Master Suite, Nature View

  • 106 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Nature View

Suite, Nature View

Suite, Nature View

10.0 out of 10
Exceptional
(1 review)
  • 78 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for The Reserve, Suite, Nature View

The Reserve, Suite, Nature View

The Reserve, Suite, Nature View

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for The Reserve Suite Swim Up

Egyptian cotton sheets, premium bedding, down duvets, minibar

The Reserve Suite Swim Up

  • 78 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for The Reserve Master Suite Nature View

The Reserve Master Suite Nature View

The Reserve Master Suite Nature View

10.0 out of 10
Exceptional
(1 review)
  • 106 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for The Reserve Master Suite Swim Up

Egyptian cotton sheets, premium bedding, down duvets, minibar

The Reserve Master Suite Swim Up

10.0 out of 10
Exceptional
(1 review)
  • 106 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Roulette Room Playa del Carmen or La Perla

Roulette Room Playa del Carmen or La Perla

Roulette Room Playa del Carmen or La Perla

8.6 out of 10
Excellent
(32 reviews)
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Two Bedrooms Master Suite

Two Bedrooms Master Suite

Two Bedrooms Master Suite

  • 184 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Double Sofa Beds

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About the area

Playa del Carmen

Located in Playa del Carmen (Luis Donaldo Colosio), Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive is within a 10-minute drive of Mamitas Beach and Quinta Avenida. .This beach property is 2.4 mi (3.9 km) from Quinta Alegría Shopping Mall and 7.9 mi (12.7 km) from Río Secreto.

What's nearby

  • Punta Esmeralda Beach - 11 min walk - 1.0 km
  • Mamitas Beach - 2 min drive - 1.8 km
  • Quinta Avenida - 2 min drive - 2.2 km
  • Playa del Carmen Main Beach - 3 min drive - 2.5 km
  • Quinta Alegría Shopping Mall - 3 min drive - 2.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 43 min drive

Restaurants

  • ‪Naos - ‬1 min drive
  • ‪Sunset Grill - ‬4 min walk
  • ‪Hadar - ‬1 min drive
  • ‪illy cafe - ‬3 min walk
  • ‪Kanna - ‬1 min drive

About this property

Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive

Adults-only beachfront property with 4 outdoor pools
Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive offers 393 accommodations with minibars and safes. Rooms open to furnished balconies. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desk chairs and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

4 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

YHI Spa has 14 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 393 guestrooms featuring minibars and flat-screen televisions. Your bed comes with down comforters and Egyptian cotton sheets. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools and a health club. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite at Sal Steak Cave, one of the property's 14 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 15 bars/lounges. A complimentary buffet breakfast is served daily from 8:00 AM to 11:00 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This property has 25005 square feet (2323 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 8:00 AM and 11:00 AM.
Sal Steak Cave - Onsite fine-dining restaurant.
Capella - Onsite restaurant. Open daily.
Kanna Beach Club - Onsite bar. Open daily.
The Lunch Box - Onsite restaurant. Open daily.
Tori - Onsite restaurant. Open daily.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 11:00 AM
  • 14 restaurants
  • 15 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Capella
  • Kanna Beach Club
  • Sal Steak Cave
  • The Lunch Box
  • Tori

Things to do

  • 4 outdoor pools
  • Farming classes
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Pilates classes
  • Shopping
  • Snorkelling
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (25,005 square foot of space)
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • Lift (100 centimetre wide door)

More

  • 3 floors
  • 5 buildings
  • Ballroom
  • Banquet hall
  • Built in 2011
  • Eco-friendly cleaning products used
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk chair
  • Eco-friendly toiletries
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1500 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls and an off-leash area are available

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: MXN 51 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: MXN 1500 per pet, per night
  • Service animals are exempt from fees
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 17 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Paradisus Perla All Adult All Inclusive
Paradisus Playa del Carmen La Perla All Adult All Inclusive
Paradisus Playa Carmen Perla All Adult/All Inclusive
Paradisus Perla All Adult/All Inclusive
Paradisus Playa Carmen Perla Adult/All
Paradisus Perla Adult/All
Paradisus Playa del Carmen La Perla All Adult/All Inclusive
Paradisus Playa Carmen Perla Adults /All Inclusive
Paradisus Playa del Carmen La Perla All Adult/All Inclusive

Reviews

Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive Reviews

8.6

Excellent

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 605 out of 1004 reviews
Rating 8 - Good. 214 out of 1004 reviews
Rating 6 - Okay. 92 out of 1004 reviews
Rating 4 - Poor. 49 out of 1004 reviews
Rating 2 - Terrible. 44 out of 1004 reviews

Reviews

10/10 Excellent

Mike Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are genuinely friendly and always smiling. Eduardo the reserve concierge went above and beyond our expectations and he made our short stay extra special. My wife and I will definitely go back to the reserve at La Perla. The restaurants were delicious and booking was completed prior to our arrival which was helpful. The room was cozy and the swim out was magnificent. Book It!!
Stayed 2 nights in Aug 2025

10/10 Excellent

george, Jamaica

Stayed 3 nights in Jul 2025

8/10 Good

Cassandra D, West Chester

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

John

Stayed 11 nights in Jul 2025

10/10 Excellent

Cassandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Paradisus La Perla was truly exceptional. Staff was pleasant, attentive, and welcoming. The restaurants were beautiful and the attention to guests was amazing. Alfredo in particular (at the reserve pool) was phenomenal and really made our experience top notch. We would love to return!
Stayed 6 nights in Jul 2025

10/10 Excellent

Amalio Junior

Stayed 5 nights in Jul 2025

10/10 Excellent

Alexander

Stayed 3 nights in Jul 2025

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy I chose to stay at Paradisus La Perla. The property is clean and beautiful. The staff is friendly and professional. When I was unable to make my check in time due to a flight delay, the property went above and beyond to ensure my stay was top notch. This resort is great for couples wanting to relax. If you stay on a weekend there are many fun things like a pool foam party and karaoke night. Amenities: DEFINITELY use their spa. I booked a couples massage which included hydrotherapy at check-in. It was hands down my favorite day. Also loved being able to choose between the main Fahrenheit pool and Quiet pool. Dining: We stayed for 4 nights. Our dining routine was going to the Nespresso cafe for small breakfast, the buffet for lunch, and a dinner reservation in the evening. If I could rank the restaurants we tried; SAL is #1 and must, then Tokimeku (loved their sushi) then LemonFish. LemonFish wasn't my favorite. On one night we did order room service which did take a while but we did not mind. Pro tip: Definitely bring cash for tips. The staff deserve it. Also there was much sargassum on the beach so we stuck to the pool most days, but we did manage to have one fun day of kayaking and beach volleyball. The water just wasn't very clear. Overall I'd highly recommend staying here.
Stayed 4 nights in Jul 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing time. The staff were very attentive and friendly. There is plenty of food options, you just need to plan. I would definitely come back.
Stayed 5 nights in Jun 2025

10/10 Excellent

Makedah

Stayed 3 nights in Jul 2025

10/10 Excellent

Tamarah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everyone was so hospitable the food was amazing and they had so many fun things to do around the resort
Stayed 3 nights in Jul 2025

10/10 Excellent

Carol

Beautiful resort, exceptional service. I upgraded to reserve and am so glad I did. My concierge Alfonso was phenomenal!! He was attentive but also gave me space. He provide surprises to my room throughout my stay which made me feel special. The extra it cost for the upgrade was well worth it. Restaurants and service, excellent. Sal’s steakhouse was such a treat, food was spectacular. The spa was beautiful and relaxing. I can’t say enough good things. I want to come back with my granddaughter when she’s a bit older for the family side.
Carla. She was always greeting you when you walked around
Thanks. Alfonso!
Stayed 8 nights in Jun 2025

4/10 Poor

SEEREE

Stayed 3 nights in Jul 2025

8/10 Good

Mateo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved this resort, beautiful rooms and great food. Staff is above any I have experienced. Only issue was that our outdoor hot tub didn’t work. They did come to work on it, but I was unable to use it for two days .
Stayed 2 nights in Jul 2025

10/10 Excellent

Elizabeth

Stayed 5 nights in Jun 2025

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful and friendly
Stayed 6 nights in Jun 2025

8/10 Good

Jason

Stayed 3 nights in Jun 2025

10/10 Excellent

STEPHANIE MICHELLE

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was incredible. Our concierge Fabián made sure our stay was perfect. He was communicative, thoughtful, informative, and went above & beyond for us over & over again. The property was beautiful, food was yummy, drinks were strong, everyone was so polite and kind. As a queer couple, we are always nervous about how we’ll be treated while traveling, but happy to report we were treated like every other couple, which is refreshing! The only negative is that we went during seaweed season so the smell was really bad on the property & we couldn’t go in the ocean, but our swim up room and the multiple pools made it worth it!
leads from resort to beach
sunrise
our concierge surprised us with romantic decor
our swim up room
Stayed 5 nights in Jun 2025

8/10 Good

DELMY

Liked: Cleanliness, amenities, property conditions & facilities
I thought overall This property was beautiful. I felt the food could have been more accessible. Didn’t fully feel like there was food at your command… music by the pull could also be better
Stayed 3 nights in Jun 2025

6/10 Okay

Jennifer

Liked: Cleanliness, amenities
Stayed 5 nights in Jun 2025

10/10 Excellent

Julio, Miami Beach

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The service was outstanding. The food was great. Our Room was clean and spacious.
Stayed 4 nights in Jun 2025

10/10 Excellent

Leslee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds, nice comfy room, amazing staff and an over all good vibe.
Stayed 3 nights in Jun 2025

6/10 Okay

May

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The food was good entertainment at night very very poor absolutely nothing to do price for a coconut ridiculously high. Would not go again until they offer more entertainment at night better beach.. I was very disappointed.
Stayed 5 nights in Jun 2025

8/10 Good

Blake

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

4/10 Poor

Clarisse F, Bartlett

Travelled with family
Liked: Cleanliness
Not as it once was. The bell hop and restaurant staff, even by the pool are amazing, hardworking, and helped the customer experience. The Reserve concierge staff, are not a good fit for their roles. Luis is the one to welcomed us, thay really soured oir experience. He lacked enthusiasm and was rude. When you asked him for help, he was condescending and treated you like a bother. Cynthia, who was supposed to be our private concierge, lacked anticipation or the desire to even help you. She didn't give us a tour of the resort and had crappy attitude overall. We questioned what was the point of upgrading to The Reserve experience if the concierge staff have poor service, empathy, or desire to help give a warm and pleasant experience. Cynthia talked to us like we were being commmanded and she had zero hospitality. Her WhatsApp messages were very automated and she had no grace or consideration in person. She knew it was a family vacation and she ignored all the useful insights to help make our stay memorable. This is our 3rd Paradisus line booking and due to Cynthia and Luis, we will never book with Paradisus or Melia again. Why would you advertise a Luxury and memorable experience when you can't even have a concierge team that actually wants to help. They should promote the staff from the pool like Alfredo or servers at the Hadar loke Ernesto, Nelvia, and Jorge, as they know how to provide a great customer experience and makes you feel welcome.
Stayed 3 nights in Jun 2025