Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

5.0 star property

Photo gallery for Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Restaurant
3 bars/lounges, 2 swim-up bars
Gift shop
Lair Suite
Outdoor pool, free pool cabanas, pool loungers

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Pool
  • Bar
  • All-inclusive
  • Room service

Explore the area

Map
Carretera Cancun Tulum Km 45, Riviera Maya, Playa del Carmen, QROO, 77710
  • Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪9 min drive‬
  • Puerto Morelos Town Square
    ‪17 min drive‬
  • Puerto Morelos Beach
    ‪18 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪37 min drive‬

Room options

Big Kahuna Suite

  • 108 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

Lair Suite

  • 108 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

Suite, Oceanfront (SWIM-UP QUEEN)

9.0 out of 10
Wonderful
(59 reviews)
  • 54 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

7.8 out of 10
Good
(6 reviews)
  • 54 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

9.6 out of 10
Exceptional
(5 reviews)
  • 54 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

Penthouse, Connecting Rooms, Oceanfront (SWIM-UP SUITE)

  • Sleeps 10
  • 1 King Bed, 1 Twin Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

  • Sleeps 10
  • 1 King Bed, 1 Twin Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

Suite, Connecting Rooms, Oceanfront (SWIM-UP)

  • Sleeps 10
  • 1 King Bed, 2 Queen Beds, 2 Double Sofa Beds and 1 Twin Murphy Bed

Suite, Oceanfront (SWIM-UP KING)

9.0 out of 10
Wonderful
(77 reviews)
  • 54 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

  • 54 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

Penthouse, Oceanfront (SWIM-UP KING SUITE)

10.0 out of 10
Exceptional
(3 reviews)
  • 54 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

Pineapple Suite

  • 108 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

Similar properties

About the area

Playa del Carmen

With a stay at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive in Playa del Carmen, you'll be on the beach, within a 10-minute drive of Cirque du Soleil Boutique at Vidanta Riviera Maya and Playa Paraiso Golf Course. .This all-inclusive hotel is 6.7 mi (10.8 km) from Maroma Beach and 6.7 mi (10.8 km) from Puerto Morelos Town Square.

What's nearby

  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 9 min drive - 6.7 km
  • Puerto Morelos Town Square - 17 min drive - 13.3 km
  • Ojo de Agua Beach - 17 min drive - 13.3 km
  • Maroma Beach - 17 min drive - 12.0 km
  • Puerto Morelos Beach - 18 min drive - 17.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 31 min drive

Restaurants

  • ‪Cena Trattoria By el Faro - ‬12 min drive
  • ‪Huama - ‬12 min drive
  • ‪El Mar y Tierra - ‬9 min drive
  • ‪Limon y Sal - ‬12 min drive
  • ‪Don Miquel - ‬10 min drive

About this property

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Luxury hotel on the beach, with free water park
Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offers 280 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies. These individually decorated and furnished accommodations have separate sitting areas. Memory foam beds feature Frette Italian sheets and premium bedding. Smart televisions come with satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

A 24-hour health club and a complimentary water park with a lazy river and waterslides are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

NÁAY SPA has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Make yourself at home in one of the 280 individually decorated guestrooms, featuring free minibar items and Smart televisions. Your memory foam bed comes with Frette Italian sheets. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a complimentary water park, a 24-hour health club, and an outdoor pool. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at YACHT CLUB, WORLD CUISINE, one of the hotel's 6 restaurants, or stay in and take advantage of the 24-hour room service. Mingle with other guests at the complimentary reception, held daily. Wind down with a drink at one of the 3 bars/lounges or 2 swim-up bars.

Featured amenities include limo/town car service, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is complimentary (available 24 hours).
A complimentary manager's reception is offered each day.
YACHT CLUB, WORLD CUISINE - Onsite restaurant.
GOOD BURGER™ - Onsite family restaurant. Open daily.
BIKINI BOTTOM BAR™ & GOUR - Onsite theme restaurant. Open daily.
PIAZZA™ - Onsite family restaurant. Open daily.
LE SPATULA – MARKET DININ - Onsite theme restaurant. Open daily.
A complimentary grocery shopping service is offered and 24-hour room service is available.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Cooking
Dancing
Pilates
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

American (Sign language), English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle
  • Limo/town car service
  • Free self parking on site

Food and drink

  • 2 swim-up bars
  • 3 bars/lounges
  • 6 restaurants
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • BIKINI BOTTOM BAR™ & GOUR
  • GOOD BURGER™
  • LE SPATULA – MARKET DININ
  • PIAZZA™
  • YACHT CLUB, WORLD CUISINE

Things to do

  • 24-hour health club
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Lazy river
  • Outdoor pool
  • Pilates classes
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • Changing table
  • Children's dinnerware
  • Children's games
  • Children's pool
  • Free children's club
  • Free cot
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Lazy river
  • Outdoor pool
  • Playground
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift

More

  • 1 building
  • 6 floors
  • Built in 2021
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Children's robes
  • Children's slippers
  • Deep soaking bathtub
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number OPERADORA GENTION SA DE CV

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Nickelodeon Hotels Resorts Riviera Maya
Nickelodeon Hotels Resorts All Inclusive Riviera Maya
Nickelodeon Hotels Resorts Riviera Maya Gourmet by Karisma

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 638 out of 1104 reviews
Rating 8 - Good. 198 out of 1104 reviews
Rating 6 - Okay. 119 out of 1104 reviews
Rating 4 - Poor. 68 out of 1104 reviews
Rating 2 - Terrible. 81 out of 1104 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ricksen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Catherine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great family resort with options for everyone! We had a wonderful time with our family and made tons of memories.
Stayed 7 nights in Mar 2025

10/10 Excellent

nelda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean modern and delicious food and great entertainment and food
Stayed 2 nights in Mar 2025

4/10 Poor

Angel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad general esta muy limpia y los trabajadores muy ambales a diferencia que la comida en genral no esta buena todos los dias lo mismo en el buffet el desayuno con los carateres lo sirvieron super frio y ni la mochila le dieron a los ninos que van tan entusiasmados esperando la verdad cobran bastante dinero lo deberian dar free por reservacion . Para ser un hotel para ninos deberian de tener mas actividades para ellos dan una que otra en todo el dia .La verdad que con dos otres dias de estancia es mas que suficiente no hay mucho que hacer ni ver solo el parque de agua que al segundo dia ya no tiens que hacer que banarte en las piscinas ,. en mi opinion deberian tener mas actividades para ellos.al igual en la llegada en el lobby principal deberian tener un caracter para darle la bienvenida a los ninos ya digo muy caro para lo que hacen nada que ver con lo que ponen en youtube , mi expeiencia no fue la mejor. en las tienda todo lo que tienen esta super caro no se quienes compran alli la verda porque no creo que una persona que viva de un simple sueldo y avya alli de vacaciones pueda comprar una mochila en 4700 pesos mexicanos .basada en mi experiencia no recomendaria a nadie que los visitara .Cabe recalcar que el servicio de parte de los trabajores del hotel si fue el mejor todos muy amables y las habiataciones muy limpias
Stayed 4 nights in Mar 2025

10/10 Excellent

Alberto Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Sierra Ellen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was amazing, the staff English was not very good. Especially the travel people scheduling the activities, when they would get something wrong and we asked them about it they would just say ohhhh my English not very good as an excuse to overselling us something. Saying a trip was a 10 minute drive when it was actually 30.. and then saying a buffet was included with dolphins but then at the place they said it’s $87 a person and we had 7 people with us… it was very frustrating. Also late check out was $400 or sit through an hour and a half sales pitch. Watch out for that! The resort and food were absolutely amazing though!! The stores for gifts were outrageously overpriced!! I didn’t see a single person ever buy anything!!
Stayed 5 nights in Mar 2025

8/10 Good

Vladimir, tampa

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
un hotel realmente lindo los niños lo disfrutaron. La animación y los muñecos presentes. Los restaurantes no era lo que esperaba. Solo el desayuno que realmente estaba súper era solo en el aérea del loby principal. No tuvimos muchas indicaciones sobre qué hacer. Teníamos familias en otras reservas que sí tenían una persona que le enviaban las actividades del día y así nos enterábamos de qué hacer. Pedí recogida de equipaje y perdí más de 30 min porque nunca llegaron por el. Tengo miles de cosas que decir pero fueron 5 largos días y muchas cosas.
Stayed 5 nights in Mar 2025

6/10 Okay

Ashockalaus

Travelled with family and small children
Liked: Cleanliness, amenities
The hotel itself was pretty good. Expedia ruined our reservation and we had to pay out of pocket $1200 more for our daughter that we already paid for. The hotel would not give us a refund because Expedia never followed up and corrected our reservation even though they said they would. Highly disappointed with my service. Would recommend the hotel but DO NOT BOOK THROUGH EXPEDIA
Stayed 4 nights in Mar 2025

10/10 Excellent

shaira

Stayed 4 nights in Mar 2025

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family (kids 9 & 12) had a spectacular visit here. The waterpark was fun and super clean. The design was impeccable- we were constantly surprised by the details. My spouse and I ate our weight in insanely fresh seafood. We were very impressed with how this place not only catered to kids, but adults as well. You will forget you’re at a theme park while sipping margaritas at the swim up bar. The staff were incredibly kind and efficient as well.
Stayed 5 nights in Mar 2025

10/10 Excellent

RUBEN

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place !!!!
Stayed 5 nights in Mar 2025

10/10 Excellent

Taryn

Stayed 5 nights in Mar 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great overall experience highly recommend me and my family enjoy our stay we will be returning
Stayed 3 nights in Feb 2025

10/10 Excellent

Leonard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 7 nights in Feb 2025

8/10 Good

Kriscia Vanessa Marchelli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Mary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the layout and the water park was nice. More entertainment (and starting before () would have been great in the main lounge
Stayed 7 nights in Feb 2025

8/10 Good

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
The food for breakfast buffet wasn’t very fresh
Stayed 3 nights in Mar 2025

2/10 Terrible

joel

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
This was totally disappointing experience. We visited for our daughter’s birthday. Every other hotel had done something to celebrate hers but not the Nickelodeon. Also Expedia provided incorrect information for the booking so upon arrival I had to pay an additional £430! So overall this was a terrible experience
Stayed 2 nights in Mar 2025

10/10 Excellent

Jerrom

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've now done the Punta Cana and Cancun Nick resorts and they're both great and have advantages and disadvantages. Overall we liked Cancun better.
Stayed 5 nights in Feb 2025

8/10 Good

Pierre

Stayed 4 nights in Mar 2025

6/10 Okay

Zena

Travelled with family and small children
Liked: Amenities
My 3 year old son broke a glass table in the hotel!! And it is a hotel for children. I don't understand how they put glass tables and my son was hurt and on top of that they fined us 500 dollars.
Stayed 3 nights in Mar 2025

2/10 Terrible

Jorge

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far the worst experience I’ve had at any resort, especially considering how much we paid. You need to take a shuttle everywhere because the hotel, water park, and main lobby are not connected. They are a few minutes' drive apart, and the shuttles take forever due to high demand. The vans only fit about 15 people, so expect long wait times. If you need to go anywhere—whether to the buffet, water park, or restaurants—leave early, or you'll be stuck waiting. Also, since they transport wet guests from the water park, the shuttle seats are always soaked. There is only one buffet for the entire resort at breakfast, and you have to take a shuttle to get there. From the moment we left our room to when we actually sat at a table, it took 1 to 2 hours. We also couldn’t get a table at the premium steakhouse because reservations needed to be made weeks in advance—which we weren’t informed of—so our dining options were limited. The water park is open to the public, meaning anyone who pays an entrance fee can come in. Despite paying for a stay at this "exclusive" resort, we had to compete for chairs and tables with people from other hotels and even locals. Finding a place to sit and relax was nearly impossible unless you arrived first thing in the morning. The worst part? No hot water in the room for 3 out of the 4 nights we stayed. My wife, my kids, and I had to take freezing showers. If you’re considering staying here, be aware.
Stayed 4 nights in Feb 2025

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Candy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had so much fun
Stayed 6 nights in Feb 2025