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JOIA Paraíso by Iberostar - Adults Only - All Inclusive

5.0 star property

Photo gallery for JOIA Paraíso by Iberostar - Adults Only - All Inclusive

Indoor pool, 2 outdoor pools, pool umbrellas, pool loungers
Property video
20 restaurants, breakfast, lunch, dinner served; Italian cuisine
Garden
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar

Explore the area

View map
Ctra. Chetumal - Puerto Juárez, Km. 309, Lote 5, Playa Paraiso, Playa del Carmen, QROO, 77710
  • Place, Playa Paraiso Golf Course
    ‪16 min walk‬
  • Place, Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪4 min drive‬
  • Place, Maroma Beach
    ‪11 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪42 min drive‬

Room options

View all photos for Suite

Frette Italian sheets, premium bedding, down duvets, free minibar

Suite

9.0 out of 10
Wonderful
(21 reviews)
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Oceanfront (Butler Suite)

Suite, Oceanfront (Butler Suite) | Terrace/patio

Suite, Oceanfront (Butler Suite)

10.0 out of 10
Exceptional
(16 reviews)
  • 60 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Pool View

Suite, Pool View | Balcony

Suite, Pool View

10.0 out of 10
Exceptional
(4 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Oceanfront (Corner, Butler Suite)

Suite, Oceanfront (Corner, Butler Suite) | Balcony

Suite, Oceanfront (Corner, Butler Suite)

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Romantic Villa, Private Pool (Butler Service)

Romantic Villa, Private Pool (Butler Service) | View from room

Romantic Villa, Private Pool (Butler Service)

10.0 out of 10
Exceptional
(3 reviews)
  • 194 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Upper Floor)

Suite (Upper Floor) | Garden view

Suite (Upper Floor)

9.8 out of 10
Exceptional
(9 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Panoramic Suite, Oceanfront (Butler Suite)

Panoramic Suite, Oceanfront (Butler Suite) | Terrace/patio

Panoramic Suite, Oceanfront (Butler Suite)

10.0 out of 10
Exceptional
(6 reviews)
  • 60 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Oceanfront (Butler Suite, Beach Access)

Frette Italian sheets, premium bedding, down duvets, free minibar

Suite, Oceanfront (Butler Suite, Beach Access)

  • 60 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Frette Italian sheets, premium bedding, down duvets, free minibar

Last room available

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • Sleeps 2
  • 1 Double Bed OR 1 King Bed

View all photos for Suite, Pool Access

Frette Italian sheets, premium bedding, down duvets, free minibar

Suite, Pool Access

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite (Promo)

Frette Italian sheets, premium bedding, down duvets, free minibar

Suite (Promo)

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

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About the area

Playa del Carmen

With a stay at JOIA Paraíso by Iberostar - Adults Only - All Inclusive in Playa del Carmen, you'll be 2.1 mi (3.4 km) from Playa Paraiso Golf Course and 4.2 mi (6.8 km) from Maroma Beach. .This all-inclusive resort is 11 mi (17.7 km) from Ojo de Agua Beach and 12.1 mi (19.5 km) from Punta Esmeralda Beach.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Paradise Beach - 9 min walk - 0.8 km
  • Playa Paraiso Golf Course - 16 min walk - 1.4 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 4 min drive - 1.8 km
  • Maroma Beach - 11 min drive - 5.7 km
  • Tres Rios Ecopark - 16 min drive - 12.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪La Laguna - ‬8 min walk
  • ‪Restaurante La Plaza - ‬11 min walk
  • ‪Lobby Bar Acuarium - ‬9 min walk
  • ‪Snake Bar At Iberostar Maya - ‬7 min walk
  • ‪Star Café - ‬9 min walk

About this property

JOIA Paraíso by Iberostar - Adults Only - All Inclusive

Adults-only beachfront resort with 2 outdoor pools
JOIA Paraíso by Iberostar - Adults Only - All Inclusive offers 310 air-conditioned accommodations with iPod docking stations and DVD players. Beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels. Coffee/tea makers and free minibar items are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

This Playa del Carmen resort provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a health club. 2 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sensations has 6 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy, and reflexology. The spa is open daily.
Make yourself at home in one of the 310 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Your bed comes with down comforters and Frette Italian sheets. Satellite programming and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 2 outdoor swimming pools. Additional features at this resort include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Italian cuisine at Venecia, one of the resort's 20 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 6 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This resort has 37835 square feet (3515.00 square meters) of space consisting of a conference center and 4 meeting rooms. Free valet parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Venecia - This restaurant specializes in Italian cuisine and serves dinner only.
Haiku - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Bella Vista - This buffet restaurant serves breakfast and dinner. Open daily.
Tonis Surf and Turf - This restaurant specializes in international cuisine and serves dinner only. Open daily.
La Brisa - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals, snacks, and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Access to onsite golf course
Use of golf cart

Lessons/classes/games

Aerobics
Pilates

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 20 restaurants
  • 6 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bella Vista
  • Haiku
  • La Brisa
  • Tonis Surf and Turf
  • Venecia

Things to do

  • 18-hole golf course
  • 2 outdoor pools
  • Beach yoga
  • Bicycle tours
  • Billiards/pool table
  • Evening entertainment
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Golf lessons
  • Health club
  • Indoor pool
  • Kayaking
  • Library
  • Nightclub
  • Optional golf privileges
  • Parasailing
  • Pilates classes
  • Pro golf shop
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping centre
  • Snorkelling
  • Steam room
  • Table tennis
  • Tennis
  • Tennis lessons
  • Windsurfing

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Business centre
  • Conference centre (37,835 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (110 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (110 centimetre high)

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 18 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Iberostar Grand Hotel Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso Playa del Carmen
Iberostar Grand Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso All Inclusive
Iberostar Grand Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso All Inclusive All-inclusive property
All-inclusive property Iberostar Grand Paraiso All Inclusive
Iberostar Grand Hotel Paraiso All Inclusive
Iberostar Paraiso Inclusive

JOIA Paraíso by Iberostar - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 781 out of 1010 reviews
Rating 8 - Good. 144 out of 1010 reviews
Rating 6 - Okay. 54 out of 1010 reviews
Rating 4 - Poor. 17 out of 1010 reviews
Rating 2 - Terrible. 14 out of 1010 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Best vacation we've ever been on. The customer service was unmatched. The food was delicious. The membership is worth it! 12/10!
Stayed 7 nights in Jun 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities
Property and staff were amazing. Coupons were pretty much useless unless making large purchases.
Stayed 7 nights in Jun 2025

8/10 Good

Jackie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved JOIA and Antonio the main lobby Bartender went above and beyond! The property was beautiful!
Stayed 7 nights in Jun 2025

10/10 Excellent

Ashley

Stayed 5 nights in Jun 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jun 2025

10/10 Excellent

Harold Ewing

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property! Buffet was beautiful and very tasteful. Restaurants were just ok.
Stayed 7 nights in Jun 2025

6/10 Okay

Yas

Stayed 4 nights in May 2025

10/10 Excellent

Jennifer Jankowski, Dickinson

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
From checking in all the way through checking out, literally EVERYTHING was amazing!!
Stayed 6 nights in May 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Tatiana

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service here is top notch. They were doing some changes to the restaurant menus when we were there and loved the steakhouse menu. This was our third trip here and noticed that they didn’t have someone outside grilling on a cart like they had in previous years. Love the addition of the star cafe. Overall it was an amazing stay.
Stayed 7 nights in May 2025

10/10 Excellent

Andrei, Edmond

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place! We loved it. Food is best ever!
Stayed 9 nights in May 2025

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Luxary decore with a great taste. Unique. Food is excellent and staff is great. We had 11 vacations there for a reason.( we are not time share members:)
Stayed 6 nights in May 2025

10/10 Excellent

Adhirajan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Best all inclusive for our honeymoon.
Stayed 4 nights in May 2025

10/10 Excellent

Leila, Anaheim

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was so friendly and helpful. Our beachfront room was wonderful and we enjoyed all the dining options.
Stayed 8 nights in May 2025

10/10 Excellent

Desiree

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was our first time in mexico and staying at this resort was the best choice my husband and I made. I want to give a shoutout to the workers Benito, Tanya, and Rubin. If it wasn't for them we wouldn't have got nearly as much done as we did. The food choices were delicious and the entertainment provided was amazing. They had a different show every night. A special shoutout to Francisco, he made the best crepes
Stayed 5 nights in May 2025

10/10 Excellent

Oksana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing hotel! we are so piky but these hotel met all out expectation!
Stayed 8 nights in May 2025

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!
Stayed 5 nights in May 2025

4/10 Poor

joseph

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The good…Property was nice and clean. Buildings were decently maintained. Plenty of places to relax at the beach and the pools. The bad…Service in the VIP area was non existent. Service in butler rooms was sparse. Their goal is to sell you a timeshare that i
Stayed 4 nights in May 2025

10/10 Excellent

Max

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very excellent vacation
Stayed 6 nights in May 2025

10/10 Excellent

Lynnette Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was amazing, property was clean and just enough for us
Stayed 6 nights in May 2025

10/10 Excellent

Christopher Ernest

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've been to a handful of all inclusive resorts and this was one of our top stays. Super nice staff, good drink selections, beautiful property and if you have a chance to stay in a villa go for it.
Stayed 4 nights in Apr 2025

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Elizabeth at towel service, Ruben the butler and "V" one of the Star hosts really stood out.
Stayed 9 nights in Apr 2025

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Ralph De Palma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

curtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
they forgot my upgrade but it was very nice hotel
Stayed 4 nights in Apr 2025