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Hyatt Zilara Riviera Maya Adults Only All Inclusive

4.5 star property

Photo gallery for Hyatt Zilara Riviera Maya Adults Only All Inclusive

Aerial view
Outdoor pool, open 8:00 AM to 7:00 PM, pool cabanas (surcharge)
Hallway
View from room
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Hot tub

Explore the area

Map
Carretera Federal 387 Chetmal Cancun, Km 299, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Tres Rios Ecopark
    ‪8 min drive‬
  • Maroma Beach
    ‪15 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪52 min drive‬

Room options

View all photos for Ocean Front Swim Out King Suite

1 bedroom, premium bedding, down duvets, free minibar

Ocean Front Swim Out King Suite

  • 63 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed Suite

1 bedroom, premium bedding, down duvets, free minibar

1 King Bed Suite

9.8 out of 10
Exceptional
(11 reviews)
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Double Bed Suite

View from room

2 Double Bed Suite

9.2 out of 10
Wonderful
(5 reviews)
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View King Suite

View from room

Ocean View King Suite

9.4 out of 10
Exceptional
(13 reviews)
  • 44 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Pool View Swim Out King Suite

View from room

Pool View Swim Out King Suite

9.0 out of 10
Wonderful
(7 reviews)
  • 56 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front Private Pool King

View from room

Ocean Front Private Pool King

  • 63 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical View Double

1 bedroom, premium bedding, down duvets, free minibar

Tropical View Double

8.0 out of 10
Very good
(7 reviews)
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Terrace King Suite

View from room

Ocean View Terrace King Suite

10.0 out of 10
Exceptional
(1 review)
  • 53 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front King Suite

1 bedroom, premium bedding, down duvets, free minibar

Ocean Front King Suite

  • 53 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

  • 147 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front Double Suite

View from room

Ocean Front Double Suite

  • 53 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean Front One Bedroom Master King Suite

1 bedroom, premium bedding, down duvets, free minibar

Ocean Front One Bedroom Master King Suite

  • 96 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical View King Swim Out Suite

1 bedroom, premium bedding, down duvets, free minibar

Tropical View King Swim Out Suite

9.8 out of 10
Exceptional
(8 reviews)
  • 53 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Master Suite King

1 bedroom, premium bedding, down duvets, free minibar

One Bedroom Master Suite King

  • 96 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical View King

1 bedroom, premium bedding, down duvets, free minibar

Tropical View King

9.6 out of 10
Exceptional
(13 reviews)
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

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  • Pool
  • Hot tub
  • Breakfast included
  • All-inclusive
4.2 out of 5, Very good, (2657)
The price is AU$440
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About the area

Playa del Carmen

With a stay at Hyatt Zilara Riviera Maya Adults Only All Inclusive in Playa del Carmen, you'll be 5.5 mi (8.9 km) from Maroma Beach and 7.1 mi (11.4 km) from Quinta Alegría Shopping Mall. .This all-inclusive property is 11.7 mi (18.8 km) from Xplor Theme Park and 12.2 mi (19.6 km) from Xcaret Eco Theme Park.

What's nearby

  • El Camaleón Mayakoba Golf Course - 6 min drive - 3.9 km
  • Gran Coyote Golf - 8 min drive - 6.7 km
  • Tres Rios Ecopark - 8 min drive - 3.8 km
  • Playa Xcalacoco - 10 min drive - 8.1 km
  • Maroma Beach - 15 min drive - 9.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive

Restaurants

  • ‪Black & White - ‬8 min drive
  • ‪Beach Bar - ‬9 min drive
  • ‪Jaal-Ha - ‬9 min drive
  • ‪Coco Café - ‬1 min walk
  • ‪Bluemoon - ‬8 min drive

About this property

Hyatt Zilara Riviera Maya Adults Only All Inclusive

Adults-only beachfront property with outdoor pool
Hyatt Zilara Riviera Maya Adults Only All Inclusive offers 291 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. Televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Make yourself at home in one of the 291 air-conditioned rooms featuring free minibar items. Your bed comes with down comforters and premium bedding. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a hot tub, and a fitness center. Additional features at this Colonial property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Italian cuisine at Capri Grille, one of the property's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges.

Featured amenities include express check-in, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Playa del Carmen? This property has 6747 square feet (627 square meters) of space consisting of conference space and 2 meeting rooms. Free valet parking is available onsite.
Capri Grille - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Tempest - This theme restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
El Comedor - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.
Lola Restaurant - This theme restaurant specializes in Latin American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Bartending
Language
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, German, Portuguese, Serbian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Limited on-site parking

Food and drink

  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Capri Grille
  • El Comedor
  • Lola Restaurant
  • Tempest

Things to do

  • Beach yoga
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Karaoke
  • Outdoor pool
  • Outdoor pool (guest access)
  • Shopping
  • Table tennis

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 6,747 square feet of conference space

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (136 centimetre wide door)
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (74 centimetre high)
  • Wheelchairs on site

More

  • 3 buildings
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2003
  • Colonial architecture
  • Communal living room
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Renovated entire property - December 2022
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 52-inch TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Meal delivery service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 7:00 PM
Guests under 18 years old are not permitted at this adults-only property
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hyatt Zilara Riviera Maya
Secrets Capri Riviera Cancun
Secrets Capri Riviera Cancun Optional All Inclusive
Secrets Capri Riviera Cancun All Inclusive Adults Only

Hyatt Zilara Riviera Maya Adults Only All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 530 out of 863 reviews
Rating 8 - Good. 187 out of 863 reviews
Rating 6 - Okay. 89 out of 863 reviews
Rating 4 - Poor. 36 out of 863 reviews
Rating 2 - Terrible. 21 out of 863 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Zhivka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent resort, spacious rooms, very clean, friendly staff, large beach area with fine white sand, completely smoke free, nice café with huge choice of beverages and snacks/cakes
Stayed 10 nights in Mar 2025

8/10 Good

joseph john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only problem with this property is if you order a black Russian, which is Kahlúa and vodka and if they are out of Kahlúa, they try to give you some coffee Lecure and pretend it’s Kahlúa. I prefer if they just said they did not have Kahlúa and I could choose a different drink
Stayed 7 nights in Mar 2025

8/10 Good

Ryan

Liked: Cleanliness
Stayed 7 nights in Mar 2025

10/10 Excellent

Cynthia Ann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff provided great service!!
Stayed 7 nights in Feb 2025

8/10 Good

Indeah

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean! Good wasn’t the best and service could have been better
Stayed 4 nights in Mar 2025

8/10 Good

Joseph, buxton

Stayed 5 nights in Mar 2025

8/10 Good

Malgorzata

Stayed 5 nights in Mar 2025

10/10 Excellent

Aleksei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 5 nights in Mar 2025

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 3 nights in Mar 2025

8/10 Good

Robert Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

8/10 Good

Darlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property overall was really good. The food was very good at the restaurants, just average to below average for the buffet. The one downfall…We upgraded and paid for swim up rooms but never used them because we were a group of 4 couples and we were split to opposite sides of the resort. It was very upsetting when we checked in. They could not accommodate us to be together.
Stayed 5 nights in Mar 2025

6/10 Okay

Stephanie

Travelled with partner
Nice property but disappointed on The Support Offered during a wet room/ leakage of the roof and support provided when returning from the hospital. Not able to offer us a the room for a decent price! Needed to move hotels.
Stayed 4 nights in Feb 2025

8/10 Good

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff. Property wasn't at capacity and there were not enough pool chairs for guests. Every day it was a battle to find 2 chairs together that had some shade (or umbrella). Several guests experienced this too. Last resort I stayed at did not charge for cabanas. This resort at $50/day seemed high.
Stayed 2 nights in Feb 2025

10/10 Excellent

Jacquelyn Susan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My group of 4 couples had a fantastic time at Hyatt Zilara Riviera Maya. Everything was amazing from check-in to check-out. Great food, awesome drinks, cool entertainment, rooms were perfect! We loved the swim out feature, but I know every room there is great. Really nice beach, outdoor pool, and multiple bars. I could not recommend this place more!!!
Stayed 5 nights in Feb 2025

10/10 Excellent

leeann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good solid place. Nice beach pool and pretty good food once you learned where to eat and not eat.
Stayed 2 nights in Feb 2025

10/10 Excellent

SamanthaMarie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the warm hospitality from the moment you step on the property was so inviting! Our room outdoor pool area was everything we hoped for and more. The different cuisines served were absolutely delicious, from their aquachile to surprisingly yummy Italian! We loved to be able to support local artists at the night market on property and really enjoy the events like casino night! A trip we’ll be talking about for awhile for sure. ☺️
Stayed 2 nights in Feb 2025

10/10 Excellent

Wyashica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would love to visit again! The entire staff was extremely friendly and professional and personable. At check-in I was met at my shuttle and ushered through the check-in process all the way to my room. Similar process during checkout. great resort, great spa experience, cool entertainment, and still pretty laid-back. I wish there were additional food options but only because I’m extra picky. Not bad. I enjoyed the food overall.
Stayed 4 nights in Feb 2025

10/10 Excellent

Robert K Barackman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE FOOD IS EXCELENT. LOVE IT
Stayed 1 night in Jan 2025

10/10 Excellent

karina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was awesome. Would definitely do it again .
Stayed 4 nights in Feb 2025

8/10 Good

Mark, Odessa

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2025

8/10 Good

JoAnne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most staff was friendly. Some were not. We were referred to their app to reserve cabanas, but it did not work. Service at the restaurants were mid and not enough to accomodate the amount of people staying at the resort.

10/10 Excellent

Kyra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our whole trip!
Stayed 3 nights in Feb 2025

10/10 Excellent

Alessia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to say
Stayed 3 nights in Feb 2025

8/10 Good

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1
Stayed 5 nights in Feb 2025

8/10 Good

Matthew, Farmington Hills

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, we had a very nice time. The staff was mostly very friendly, especially Miguel at Lola, Raul at Capri, and Ernesto at the pool. They were great! The water both at the pool and beach were awesome. The beach is nice and the sand is soft. I hate the chair game, but I know it’s worse at other resorts. Compared to last year when we stayed, I think the food quality at the restaurants has gone down a little. However, the poolside bbqs were great! Loved the variety. And the outdoor Mexican night was amazing! We had a good time as a group of friends. (I have to include that we turned down the upgrade because we didn't want to be facing the pool and preferred to be closer to our friends.)
Stayed 7 nights in Feb 2025