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MAYAB Playa - 5Th. Ave

3.0 star property

Photo gallery for MAYAB Playa - 5Th. Ave

Pool
Family Studio Suite
Hallway
Panoramic Studio Suite, 1 Queen Bed
Panoramic Studio Suite, 1 Queen Bed

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Bar
  • Housekeeping

Explore the area

View map
5Ta Avenida Esquina con Calle 2 Norte, Playa del Carmen, QROO, 77720
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪2 min walk‬
  • Place, Playa del Carmen Maritime Terminal
    ‪5 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Comfort Studio Suite, 1 King Bed

Comfort Studio Suite, 1 King Bed

Comfort Studio Suite, 1 King Bed

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Studio Suite, 1 Queen Bed

Panoramic Studio Suite, 1 Queen Bed

Panoramic Studio Suite, 1 Queen Bed

  • Partial sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Studio Suite

Family Studio Suite

Family Studio Suite

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 1 Single Bed

Similar properties

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  • Pool
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
3.2 out of 5, 323 reviews
The price is AU$48
includes taxes & fees
1 May - 2 May
BALAM Playa - 15 Th. Ave

About the area

Playa del Carmen

With a stay at MAYAB Playa - 5Th. Ave in Playa del Carmen (Downtown Playa del Carmen), you'll be steps from Playa del Carmen Main Beach and Quinta Avenida. .This hotel is 0.2 mi (0.3 km) from Playacar Beach and 0.2 mi (0.3 km) from Playa del Carmen Maritime Terminal.

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 km
  • Playa del Carmen Main Beach - 2 min walk - 0.2 km
  • Playa del Carmen Maritime Terminal - 5 min walk - 0.5 km
  • Playacar Beach - 5 min walk - 0.5 km
  • Central Square - 8 min walk - 0.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪Ah Cacao Chocolate Café - ‬1 min walk
  • ‪Karen's - ‬1 min walk
  • ‪Häagen-Dazs - ‬2 min walk
  • ‪Carboncitos - ‬2 min walk

About this property

MAYAB Playa - 5Th. Ave

MAYAB Playa - 5Th. Ave offers 12 air-conditioned accommodations with ceiling fans. Each accommodation is individually furnished and decorated. Beds feature down comforters. 43-inch flat-screen televisions come with cable channels.

Bathrooms include showers. This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Housekeeping is provided daily.

Recreational amenities at the hotel include a children's pool.
Make yourself at home in one of the 12 individually decorated guestrooms, featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with showers are provided. Conveniences include ceiling fans, and housekeeping is provided daily.
Relax with a refreshing drink at one of the 5 beach bars.
Featured amenities include express check-in and express check-out.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (MXN 10 per day)
  • Street parking available

Food and drink

  • 5 beach bars

Things to do

  • Children's pool

Family friendly

  • Children's pool
  • In-room refrigerator

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Direct access to a private beach

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels

Food and drink

  • Freezer
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

The front desk is open daily from 3:00 PM - midnight
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Nearby parking fee: MXN 10 per day (10 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators

Property is also known as

MAYAB Playa - 5Th. Ave Hotel
Hotel Castillo Del Mar 5Th. Ave
MAYAB Playa - 5Th. Ave Playa del Carmen
MAYAB Playa - 5Th. Ave Hotel Playa del Carmen

MAYAB Playa - 5Th. Ave Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 36 out of 114 reviews
Rating 8 - Good. 27 out of 114 reviews
Rating 6 - Okay. 25 out of 114 reviews
Rating 4 - Poor. 7 out of 114 reviews
Rating 2 - Terrible. 19 out of 114 reviews

6.8/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Yassine

Stayed 2 nights in Dec 2025

6/10 Okay

GLORIA, DIAMOND BAR

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Excellent location with everything around and 1 minute walk distance to the very beautiful beach
Stayed 4 nights in Dec 2025

8/10 Good

Alycia

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
We booked a family suite as it was 2 adults and one child as Expedia says 16 years old is still a child. When we came to book in the female told us she was not a child and it’s only a room for 2 people. I don’t know if it is a screw up with Expedia or them but it was not as I was trying to make them lose money, I paid for the extra person and pictures on the site showed 2 beds.She was very rude to us kept telling me no. Eventually she rolled her eyes and just handed me the keys. One of us had to sleep on the floor. The male at reception was very nice though. Always greeted us and lots of smiles. The room was great, hot water lots of water pressure and very clean. Great view of 5th ave and only noisy till about 11:45 from nearby bars. I would only book this as 2 people per room to avoid the bad experience checking in because this was actually a lovely place to stay.
Stayed 4 nights in Nov 2025

8/10 Good

Pedro

Everything ok
Stayed 1 night in Nov 2025

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Good value for money. It is obviously not a resort, but there are far worse places that are masquerading as resorts and are worse than Mayab
Stayed 1 night in Oct 2025

8/10 Good

BLANCA

Liked: Cleanliness, property conditions & facilities, room comfort
Room felt clean and cool!
Stayed 1 night in Oct 2025

2/10 Terrible

christopher

Disliked: Staff & service
It was all bad.
Stayed 1 night in Aug 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The price for where you are is amazing.,.but the
Stayed 2 nights in Aug 2025

8/10 Good

Michael A.

Liked: Cleanliness
Location, location, location! Price, price, price! Air conditioner and WiFi worked fine. Never saw the private beach that was advertised.
Stayed 4 nights in Jun 2025

10/10 Excellent

Ana Mailin Leal

Stayed 3 nights in Dec 2024

6/10 Okay

Daniel

Stayed 4 nights in Jun 2025

6/10 Okay

Daniel

Travelled with partner
Liked: Cleanliness, property conditions & facilities
My fault I did not check for an elevator and my and i are 69 and 70 years old and could not do the steps. We stayed one night and moved to another hotel. Room was clean, but small.
Stayed 4 nights in Jun 2025

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel to playa del Carmen every year and this was the worst experience I’ve ever had. This property needs BIG remodeling, nothing is being maintained in good condition. Don’t believe any of the pictures the property posts. The room and stairs are in horrible conditions the bathroom has a terrible smell of sewer.
Stayed 4 nights in Apr 2025

8/10 Good

Roxanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location! Easily accessible and trustworthy. Staff was very friendly and helpful. Only cold water in the shower, but that's perfect for the hot weather. I would come back here :)
Stayed 7 nights in Mar 2025

2/10 Terrible

Marysol

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Expensive , old and dirty
Stayed 1 night in Feb 2025

10/10 Excellent

Judy

It was a decent place for that price. Literally close to everything I loved everything about stay. Shower head was amazing. Bathroom sink needs fixing but overall I will deff book again. Excellent location for those who don’t drive access to everything tours, beaches FOOD. Amazing.
Stayed 5 nights in Jan 2025

4/10 Poor

Arturo

Liked: Staff & service
Disliked: Property conditions & facilities
it is close to everything and very convenient
Stayed 1 night in Jan 2025

2/10 Terrible

Mel

Disliked: Staff & service
Stayed 1 night in Jan 2025

6/10 Okay

Zoltan

Disliked: Property conditions & facilities

Panoramic? Down 5th Avenue maybe... but NO seaview

Panoramic Studio, it was supposed to be, with a partial seaview, but there was no seaview to speak of, unless you count seeing what you suspect is the sea between some leaves of trees in the distance? I'm also not sure why they were called Studios, as there was just a fridge freezer, a bed and a wardrobe/cupboard, but even the bedside tables were ripped out ... so nothing to sit on like a chair or sofa, even on the balcony ...
Stayed 3 nights in Nov 2024

10/10 Excellent

Azalia

Liked: Cleanliness, staff & service
Stayed 12 nights in Oct 2024

6/10 Okay

Richard, LAS VEGAS

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Nothing
Stayed 2 nights in Nov 2024

4/10 Poor

Gemma

Liked: Staff & service
Disliked: Cleanliness
Great location. AC in room is awesome. Nice receptionists. Room is gross. Sheets and towels have stains. Terrible shower head and pressure in shower. Dripping from rain.
Stayed 2 nights in Oct 2024

2/10 Terrible

KAREN, Dallas

I could find this place earlier when i arrived and ended up purchasing another room.
Stayed 2 nights in Apr 2024

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Way over priced for condition of room

Old run down. Bed was horrible. Was supposed to be a panoramic view. Only one glass door to street. Loud music every night until 1:30 am. Rooms are directly over bars with loud music. Did have AC and hot water.
Stayed 5 nights in Apr 2024

2/10 Terrible

Raul

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What was advertised in the pictures is not what we got. We got a dirty, dingy, smelly. Tiny room. Beds super hard, towels super dingy and old. We had to convince the attendant to give us new ones. The walls were super dirty, tiles in the bathroom falling off. Faucets and sink had left over toothpaste and soap from the previous renter. We do own we were not aware of it being situated in the middle of 5th ave—smack in the middle of the busy strip. We were totally taken advantage of at 150 per night, boy was it a pig sty. For 160 per night we rented a room at the Hyatt in Merida for our next part of our trip. Terrible place Mayab hotel. Disgusting.
Stayed 3 nights in Dec 2023