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Arkana 9 by Grupo Amber

3.0 star property

Photo gallery for Arkana 9 by Grupo Amber

Property amenity
Property amenity
Staircase
Deluxe Suite
Junior Suite

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Kitchen

Explore the area

View map
Calle 42 Nte MZ 131 LT 16, Pocn Zacil Ha, Playa del Carmen, QROO, 77720
  • Place, Quinta Avenida
    ‪11 min walk‬
  • Place, Mamitas Beach
    ‪12 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪14 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪49 min drive‬

Room options

View all photos for Standard Suite

Standard Suite

Standard Suite

  • 35 sq m
  • 2 bedrooms
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 40 sq m
  • 2 bedrooms
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Family Suite

Family Suite

Family Suite

  • 65 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed, 2 Single Beds and 1 Single Sofa Bed

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

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About the area

Playa del Carmen

Located in Playa del Carmen (Zazil-ha), Arkana 9 by Grupo Amber is within a 15-minute walk of Quinta Avenida and Playa del Carmen Main Beach. .This hotel is 0.6 mi (1 km) from Mamitas Beach and 6.2 mi (10 km) from Xplor Theme Park.

What's nearby

  • Quinta Avenida - 11 min walk - 1.0 km
  • Mamitas Beach - 12 min walk - 1.1 km
  • Playa del Carmen Main Beach - 14 min walk - 1.2 km
  • Central Square - 19 min walk - 1.7 km
  • Plaza Las Americas - 3 min drive - 1.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • ‪La Birria - ‬3 min walk
  • ‪Cafe Petit Péche - ‬3 min walk
  • ‪Tacos & Tortas - ‬6 min walk
  • ‪Aldea Negra - ‬6 min walk
  • ‪Las Ollas Calientes - ‬4 min walk

About this property

Arkana 9 by Grupo Amber

Arkana 9 by Grupo Amber offers 8 accommodations with air conditioning. Accommodations at this 3-star hotel have kitchens with microwaves and cookware/dishes/utensils.

Bathrooms include showers. Televisions come with digital channels. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool.
Make yourself at home in one of the 8 air-conditioned rooms featuring kitchens. Digital television is provided for your entertainment. Conveniences include microwaves, and housekeeping is provided on request.
Enjoy the recreation opportunities such as an outdoor pool or make use of other amenities including complimentary wireless internet access.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • Outdoor pool

Family friendly

  • In-room kitchen
  • In-room microwave
  • Outdoor pool

Guest services

  • Housekeeping on request

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • No lift
  • Tile flooring in room

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch TV with digital channels
  • Streaming services

Food and drink

  • Cookware, dishware, and utensils
  • Griddle
  • Kitchen
  • Microwave

More

  • Air conditioning
  • Laptop workspace
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions; access will be through a private entrance
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Private entrance

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Arkana 9 by Grupo Amber Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 4 out of 8 reviews
Rating 8 - Good. 1 out of 8 reviews
Rating 6 - Okay. 0 out of 8 reviews
Rating 4 - Poor. 1 out of 8 reviews
Rating 2 - Terrible. 2 out of 8 reviews

7.8/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Brent

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

SCAM!!!!

This was a total scam, so stay away. After booking a room, they did not send instructions to how to enter the property and there is not reception. I was literally stuck without a room and there was no number to call. Thankfully hotels.com came through and found me a room late into the night. Stay away from this, I am shocked that it is still on this site.
Stayed 1 night in Dec 2021

10/10 Excellent

JG811, Portland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My apartment was so spacious and had everything you could need, a full kitchen, huge bathroom and bedroom, smart TV. It was very secure and a home away from home.
Stayed 14 nights in Jan 2021

4/10 Poor

Greg

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This has been simply a disappointing experience with falsely advertised pictures/rooms, virtual check in, loud premises, simply not worth the money being paid
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Playa Del Carmen

Great location near local taco carts. Manager was prompt in responding. Enjoyed our stay.
Stayed 1 night in Nov 2020

10/10 Excellent

JORGE

Stayed 1 night in Aug 2020

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay! Highly recommend!

I can't say enough good things about this property. I stayed here for two weeks with my young daughter and it was like home. The apartments are fully stocked with a kitchen and bedroom and dining area. There is powerful air conditioning, kitchen supplies and dining tables. The complex has a pool and grill area, which is great. The property is near shopping and is a short walk to the beach. The staff is beyond friendly---all of them---and they are always available to help. I highly recommend Arkana9 Suites for anyone who wants a home-like property near everything.
Stayed 2 nights in Jun 2020

2/10 Terrible

jorge

Stayed 4 nights in Apr 2024

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020