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Room type Options Nightly price Book
Ambassador Pool Suite Ocean View
Room with view
118 square metres
1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Other room types
Ambassador Suite Ocean View
Room with view
118 square metres
1 King Bed 2 Queen Beds
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Ambassador Two Bedrooms Family Suite Ocean View
Room with view
236 square metres
1 King Bed and 2 Queen Beds
Room sleeps 6 guests
(up to 4 children)
Select dates to see price

Get an overview of this hotel
Luxury hotel on the beach, with 3 outdoor swimming pools

Popular property highlights

Free self parking
Free WiFi
Business centre
Laundry facilities
Babysitting or childcare (surcharge)

A stay at Ambassador at Grand Velas All Inclusive places you in the heart of Playa del Carmen, within a 10-minute drive of El Camaleón Mayakoba Golf Course and Gran Coyote Golf. This luxury hotel is 4.2 mi (6.7 km) from Tres Rios Ecopark.

Make yourself at home in one of the 195 guestrooms featuring iPod docking stations and free minibar items. Your pillowtop bed comes with down comforters and premium bedding. Rooms have private furnished balconies or patios. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, 4 spa tubs, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). The complimentary beach shuttle makes getting to the surf and sand a breeze.

This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy Regional cuisine at Chaka, one of the hotel's 8 restaurants, or stay in and take advantage of the 24-hour room service. Mingle with other guests at the complimentary reception, held daily. Visit one of the 6 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink.

Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. Planning an event in Playa del Carmen? This hotel has 91548 square feet (8505 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.

Languages spoken

  • English

Show all languages

Hotel Amenities

All-Inclusive Details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Hotel Amenities

  • Lift
  • Fitness facilities
  • Hair salon
  • ATM/banking
  • Concierge services
  • Gift shops or newsstand
  • Shopping on site
  • Total number of rooms - 195
  • Number of floors - 4
  • Conference space
  • Laundry facilities
  • Arcade/game room
  • Garden
  • Children's pool
  • Spa services on site
  • Multilingual staff
  • Free newspapers in lobby
  • Free use of nearby fitness centre
  • Picnic area
  • 24-hour front desk
  • Business centre
  • Porter
  • Dry cleaning/laundry service
  • Limo or Town Car service available
  • Internet access - wireless
  • Full-service spa
  • Meeting rooms
  • Steam room
  • Sauna
  • Wedding services
  • Designated smoking areas
  • Pool umbrellas
  • Billiards or pool table
  • Tours/ticket assistance
  • Free WiFi
  • Year Built – 2008
  • Area shuttle (surcharge)
  • Number of restaurants - 8
  • Conference space size (feet) - 91548
  • Conference space size (meters) - 8505
  • Free reception
  • Number of indoor pools - 1
  • Number of outdoor pools - 3
  • Number of spa tubs - 4
  • Conference centre
  • Snack bar/deli
  • Parking (limited spaces)
  • Free self parking
  • Computer station
  • Number of bars/lounges - 6
  • Number of poolside bars - 3
  • Number of beach bars - 2
  • Number of swim-up bars - 3
  • Luggage storage
  • Free grocery shopping service
  • Free beach shuttle
  • Beach umbrellas
  • Free beach cabanas
  • Beach sunloungers
  • Pool sunloungers
  • Beach towels
  • Terrace
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Supervised childcare/activities (free)
  • Internet access
  • Couples/private dining
  • Private picnics
  • Proposal/romance packages available
  • Ballroom
  • Banquet hall
  • Off-street parking
  • Children's games
  • Children's toys

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 3
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Soundproofed rooms
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages spoken

  • English
  • Spanish
  • Portuguese

Parking

Free self parking , Parking (limited spaces)

Room Amenities

Ambassador at Grand Velas All Inclusive offers 195 accommodations, which are accessible via exterior corridors and feature iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Television
  • Free newspaper
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Phone
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • In-room safe
  • Jetted bathtub
  • Balcony
  • Ceiling fan
  • Espresso maker
  • Room service (24 hours)
  • Designer toiletries
  • Desk
  • In-room climate control (air conditioning)
  • Patio
  • Premium bedding
  • Separate sitting area
  • Room service
  • Soundproofed rooms
  • Turndown service
  • Free bottled water
  • Premium TV channels
  • Wireless internet access
  • Access via exterior corridors
  • Blackout drapes/curtains
  • Internet access (complimentary)
  • Slippers
  • Separate bathtub and shower
  • In-room safe (laptop compatible)
  • Cable TV service
  • Flat-panel TV
  • Free WiFi
  • Down comforter
  • Pillowtop mattress
  • Pillow menu
  • TV size (measurement) inch
  • iPod docking station
  • Rainfall showerhead
  • Furnished balcony
  • Bathtub or shower
  • Balcony or patio
  • Furnished balcony or patio
  • Connecting/adjoining rooms available
  • Minibar (stocked, free items)
  • Towels provided
  • Linens provided
  • Number of bathrooms: 1
  • Champagne service
  • Laptop-friendly workspace
  • Deck or patio
  • Wardrobe

Where to Eat

A complimentary manager's reception is offered each day.

Chaka - Overlooking the garden, this family restaurant specializes in Regional cuisine and serves breakfast, lunch, and dinner.

Sen Lin - Overlooking the garden, this fine-dining restaurant specializes in Asian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open select days.

Lucca - Overlooking the pool and garden, this fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open select days.

Frida - This beachfront fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.

Cocina de Autor - This beachfront fine-dining restaurant specializes in Fusion cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

A complimentary grocery shopping service is offered and 24-hour room service is available.

Nearby Things to do

  • Sailing nearby
  • Scuba diving nearby
  • Waterskiing nearby
  • Parasailing nearby
  • Skydiving nearby
  • Windsurfing nearby
  • Free bicycles on site
  • Fitness classes on site
  • Ecotours on site
  • Miniature golf on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Pilates classes on site
  • Yoga classes/instruction on site
  • Beach volleyball on site
  • Beach yoga on site
  • Boat tours nearby
  • Cave exploring nearby
  • Ziplining nearby

Spa Services

  • Body treatments
  • Facial treatments
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Mud bath in spa
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 16
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Detoxification wrap

Accessibility

  • Braille or raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible on-site restaurant

Hotel Policies

Check-in

Check-in time starts at 3 PM

Minimum check-in age is: 18

Check-in time ends at anytime

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets or service animals allowed

You need to know

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

No rollaway/extra beds available

Service animals not allowed

Debit cards

Staffed front desk

Smoke detector

Property is cleaned with disinfectant

Staff wear personal protective equipment

Protective clothing is not available for guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitiser

Social distancing measures are in place

Contactless check-in is available

Property follows regional sanitisation guidelines National Guidelines for reopening Tourism (Mexico)

Property confirms they are implementing enhanced cleaning measures

Individually wrapped food options are not available

gap period enforced between guest stays 72 hours

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property follows sanitisation practices of Safe Travels (WTTC - Global)

Guest accommodation is sealed after cleaning

Electrostatic spray is used for disinfection

Cashless transactions are available

Masks are not compulsory at the property

Contactless food service / room service is available

Reservation is not required for facilities on site

Mobile key entry is not available

Food service has been amended for enhanced safety

Onsite COVID-19 testing (PCR) is available

Free on-site COVID-19 testing (Antigen/Rapid) is available

Reservations are required for on-site COVID-19 testing

Property does not require health documentation at check-in

Fees

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Ambassador Grand Velas All Inclusive Playa del Carmen
  • Ambassador Grand Velas All Inclusive
  • Ambassador Grand Velas Playa del Carmen
  • Ambassador Grand Velas
  • Ambassador Grand Velas All Inclusive All-inclusive property
  • Ambassador Velas Inclusive in
  • Ambassador At Velas Inclusive
  • Ambassador at Grand Velas All Inclusive Hotel
  • Ambassador at Grand Velas All Inclusive Playa del Carmen
  • Ambassador at Grand Velas All Inclusive Hotel Playa del Carmen

We should mention

Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

No pets and no service animals are allowed at this property.

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

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