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Aloft Playa Del Carmen

4.0 star property

Photo gallery for Aloft Playa Del Carmen

2 outdoor pools
Property video
Lobby
Restaurant
Outdoor banquet area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
Calle 34 Norte Manzana 100 Lote 3, 10/34 Midtown Shops, Playa del Carmen, QROO, 77536
  • Place, Central Square
    ‪2 min walk‬
  • Place, Quinta Avenida
    ‪3 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Breezy, Room, 1 King Bed, Balcony

Hypo-allergenic bedding, down duvets, in-room safe

Breezy, Room, 1 King Bed, Balcony

9.2 out of 10
Wonderful
(15 reviews)
  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Breezy, Room, 2 Queen Beds, Balcony

Hypo-allergenic bedding, down duvets, in-room safe

Breezy, Room, 2 Queen Beds, Balcony

7.4 out of 10
Good
(3 reviews)
  • 41 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Hypo-allergenic bedding, down duvets, in-room safe

Suite, 2 Queen Beds

7.8 out of 10
Good
(6 reviews)
  • 84 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony

Hypo-allergenic bedding, down duvets, in-room safe

Suite, 2 Queen Beds, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 81 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Hypo-allergenic bedding, down duvets, in-room safe

Suite, 1 King Bed

  • 68 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony

Suite, 1 King Bed, Balcony

Suite, 1 King Bed, Balcony

  • 79 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 1 King Bed

Hypo-allergenic bedding, down duvets, in-room safe

aloft, Room, 1 King Bed

8.8 out of 10
Excellent
(26 reviews)
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Queen Beds

Hypo-allergenic bedding, down duvets, in-room safe

aloft, Room, 2 Queen Beds

9.8 out of 10
Exceptional
(17 reviews)
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Playa del Carmen

With a stay at Aloft Playa Del Carmen in Playa del Carmen (Downtown Playa del Carmen), you'll be a 4-minute walk from Quinta Avenida and 8 minutes by foot from Playa del Carmen Main Beach. .This hotel is 0.6 mi (0.9 km) from Mamitas Beach and 0.8 mi (1.2 km) from Playacar Beach.

What's nearby

  • Central Square - 2 min walk - 0.2 km
  • Quinta Avenida - 3 min walk - 0.3 km
  • Quinta Alegría Shopping Mall - 5 min walk - 0.4 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Mamitas Beach - 9 min walk - 0.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • ‪El Árbol de la Diez - ‬4 min walk
  • ‪Logia Café - ‬3 min walk
  • ‪El Doctorcito - ‬2 min walk
  • ‪El Tapas Restaurante - ‬3 min walk
  • ‪Sushi Ken - ‬4 min walk

About this property

Aloft Playa Del Carmen

Pet-friendly hotel with 2 outdoor swimming pools connected to a shopping center in Playa del Carmen
Aloft Playa Del Carmen offers 167 air-conditioned accommodations, which are accessible via exterior corridors and feature MP3 docking stations and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters. 55-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include phones along with free local calls (restrictions may apply). Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site.
Make yourself at home in one of the 167 individually decorated guestrooms, featuring MP3 docking stations and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include safes and free tea bags/instant coffee, as well as phones with free local calls.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and a television in a common area. This hotel also features tour/ticket assistance and a reception hall.
Enjoy a meal at Nook or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and a 24-hour front desk. This hotel has 3 meeting rooms available for events. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Nook - Onsite restaurant.
W XYZ Bar - Onsite bar. Open daily.
Splash RoofTop - Onsite rooftop bar. Open daily.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Secured, covered parking on site (MXN 200 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: MXN 300 for adults and MXN 150 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Nook
  • Splash RoofTop
  • W XYZ Bar

Things to do

  • 2 outdoor pools
  • Shopping centre
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Grocery/convenience store
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared microwave

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Coworking space

Outdoors

  • Dock
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Phone accessibility kit
  • Pool access ramp on site
  • Pool hoist on site
  • Smooth flooring in room
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2022
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 450 per pet, per night, plus a deposit of MXN 2000 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: MXN 1000 per stay
  • A tax is imposed by the city: MXN 50.91 per accommodation, per night
  • A damage deposit of MXN 10000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 300 for adults and MXN 150 for children
  • Covered self parking fee: MXN 200 per day
  • Pet deposit: MXN 2000 per stay
  • Pet fee: MXN 450 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Aloft Playa Del Carmen Hotel
Aloft Playa Del Carmen Playa del Carmen
Aloft Playa Del Carmen Hotel Playa del Carmen

Aloft Playa Del Carmen Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 419 out of 587 reviews
Rating 8 - Good. 90 out of 587 reviews
Rating 6 - Okay. 28 out of 587 reviews
Rating 4 - Poor. 23 out of 587 reviews
Rating 2 - Terrible. 27 out of 587 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Belinda

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, staff very professional and friendly
Stayed 3 nights in Sep 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my third visit to the Aloft in Playa del Carmen. The staff was super friendly. They were very accommodating when I needed to extend my stay and helped me with directions to local restaurants. The location is excellent. You can walk to everything, including the beach. There is a large grocery store underneath the building and several restaurants and shopping nearby. Well worth the notably affordable price.
Stayed 1 night in Sep 2025

10/10 Excellent

Michael

Stayed 1 night in Sep 2025

8/10 Good

Oscar

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was a bit rude , doesn’t realize the most important thing is time , would give one key making us return for another , not telling us about the charge for towels in the pool area making us waste more time going downstairs just for towels all of this can have been avoided if he just did that during check in , it wasn’t busy , nobody waiting just laziness and lack of hotel knowledge and policy
Stayed 1 night in Sep 2025

10/10 Excellent

Brian

Liked: Cleanliness
Stayed 4 nights in Aug 2025

2/10 Terrible

Haneen

Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t like my experience with them it was bad
Stayed 4 nights in Aug 2025

4/10 Poor

Raul

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Not what we are used at aloft

Where to start: we arrived 1 AM to the lobby by 34th street. Nobody was there, only to discover the real lobby is 1 floor up across a little plaza. There were no signs alerting guests. We arrived to a room with towels so old that were threads. The morning after, as we were rushing to an appointment, we discovered the safety box had no batteries. We had to wait 15 minutes and 2 phone call later for a lady to come and discover the box was not working. I had to stuff all my belongings in my back pack. They gave us a new room later on ( Jesus the front desk man was with a “ I don’t care” attitude). We had to go back, re-pack and move 2 doors down. The new room had a faulty safety box, cracked floor with exposed nails. That night we ate in the room and some crumbles fell to the floor. I picked as many as I could and used my hand to group them at the edge of the hall ( to avoid stepping on them in the middle of the night). Said crumbles stayed untouched after the room was “cleaned” the following day. Seems Aimbridge Latam Bajo ( operator of the hotel) is in the need of a good manager with a basic checklist for hospitality.
Stayed 3 nights in Jul 2025

10/10 Excellent

Soni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was excellent. The location is convenient for food, near excellent restaurants and near the beach. We left some belongings in the hotel at the hotel and the staff went out of their way to get our belongings to us. Cannot recommend this place highly enough. I was very impressed with the staff. Wonderful location.
Stayed 3 nights in Apr 2025

10/10 Excellent

Blanca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Its was the best hotel. Loved the service close by the 5 avenida close restaurants.
Stayed 3 nights in Jul 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay and will stay again.
Stayed 4 nights in Apr 2025

10/10 Excellent

Lai Ha

Liked: Cleanliness, staff & service, property conditions & facilities
More options for breakfast would be appreciated. Everything else was great.
Stayed 14 nights in Jul 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service

Disappointing stay

Extremely slow service checking in and room not available until an hour late. Roof top bar service bordered on outright rude. The last night of our stay there was a wedding on the roof with loud thumping music until almost midnight. Stay away.
Stayed 2 nights in Jul 2025

6/10 Okay

Maurice

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is fine. The staff did not honor certain things that were included or promised.
Stayed 3 nights in May 2025

10/10 Excellent

David

Stayed 14 nights in May 2025

10/10 Excellent

Daniela

Stayed 3 nights in May 2025

8/10 Good

Alexander

Travelled with partner
Liked: Cleanliness
The property is in a quiet area, just 3 minutes from 5th Avenue and Calle 34. The hotel has 4 floors, with rooms mostly on floors 2 and 3. Floor 4 has a gym, a handful of meeting rooms, and two rooftop pools (one with music playing and facing the ocean, one is quiet and facing the next door soccer field), along with a bar. We heard absolutely no loud noises from the area, except during the day where you can hear the rooftop bar music playing most of the time. There is a Super Chedraui on the street level below the hotel - super convenient for snacks and meals. The hotel is cared for, but is showing age despite being a new build. Some door signs are missing letters and numbers, and someone has inked pink where the white letters used to be. The air conditioning malfunctioned twice during our stay: one was planned during the day (we were out of the room for the day anyways), and one was an emergency malfunction the next day, where the AC was shut down overnight, making for a very uncomfortable 28 degrees in the room. The windows did not open and it was very suffocating. But when the AC works, it works VERY well. The lobby restaurant and lobby bar were empty most of the time (not the hotel's fault - 5th Avenue and other local eateries are nearby). Exception was during breakfast, which is always moderately busy. Shoutout to Alejandro, greatest of the waitstaff. But altogether - the hotel is a good hotel, in a great location. The staff do their best to make your stay comfortable.
Stayed 7 nights in May 2025

6/10 Okay

Vince

Liked: Cleanliness, property conditions & facilities
Nice place
Stayed 6 nights in Feb 2025

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 5 nights in Mar 2025

10/10 Excellent

Larry

Stayed 1 night in May 2025

10/10 Excellent

Ligia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing!

Wonderful, new hotel centrally located but distanced enough from the crazy and loud hussle and bustle of 5th avenida. Breakfast is lovely, the place is brand new so everything works and is elegant. The two rooftop pools are top-notch. I really look forward to returning on vacation, and not a business trip!
Guacamole by the pool
Margarita time
Big pool with ocean view
quiet pool
Stayed 4 nights in May 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Infinity pools are wonderful, right above a good grocery store, good blend of great dining options. helpful staff. The only issue I had was the AC being down for the first few days of my stay.
Stayed 6 nights in May 2025

2/10 Terrible

Wendy Jo

No Air conditioning is absolutely unacceptable
Stayed 1 night in May 2025

10/10 Excellent

MARIA LAURA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente todo !!! Los Chicos de receptivos un amor y con mucha cultura
Stayed 1 night in May 2025

10/10 Excellent

Joshua

Liked: Cleanliness
Stayed 2 nights in Apr 2025

4/10 Poor

Gonzalo, Barra de Carrasco

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Air conditioning is not working. The room temperature was the same as on the outside, making it impossible to get some rest.
Stayed 4 nights in May 2025