This was the most unkempt I've ever seen a hotel, even through an obvious renovation. Dirty mirrors, linen, towels, roaches. I addressed my concerns with the desk at checkout, we had just become aware of the bugs morning after checkout (one night). I asked for the manager, I was told they were not in. I told them I would need to be refunded for the experience, well below the bar, I was told my stay would be refunded. I was not. Don't waste your money.