6/10 Okay
Spencer
Travelled with group
8 Feb 2025
Liked: Cleanliness
Disliked: Property conditions & facilities
First of all the good.
1. The location is excellent. It’s probably the best located hotel in Nottingham.
2. The health club is good despite it not having a proper hot tub. The gym part is really well equipped with, what looks like, recently replaced equipment.
3. The housekeeping staff are some of the most friendly and helpful I’ve come across. They genuinely care if you are having the best stay.
4. Arriving at 3pm on a Friday we were offered cheap upgrades to rooms that were much more comfortable.
Now what is not so good.
1. The age of the building means that the general room size is incredibly small, especially now some of the rooms have larger beds. We were offered an upgrade which we declined but quickly changed our minds.
2. This was ok and the upgrade was welcome but this lead to an uncomfortable checkout. We were offered the upgrade for £20 but on checkout were told it was £20 per night. When we protested we were told it would have been made clear. When we protested further we were told they would knock £10 off the two night upgrade. We again protested and were then given the upgrade for the agreed price. Even then we had to check that the hotel would refund the £10 from the £30 deposit taken. As of today I have yet to get the money back despite receiving a receipt showing this.
3. The whole hotel is finding it difficult with only the one, very cramped and slow, lift. On one occasion (we were on the 5th floor) I waited almost 3-4 mins for the lift. Wh
Spencer
Stayed 2 nights in Jan 2025