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Grand Smokies Resort Lodge

2.5 star property

Photo gallery for Grand Smokies Resort Lodge

Indoor pool
Family Suite | Mountain view
Lobby
Family Suite
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Gym
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
2385 Parkway, Pigeon Forge, TN, 37863
  • Hollywood Wax Museum
    ‪3 min walk‬
  • Titanic Museum
    ‪11 min walk‬
  • Island at Pigeon Forge
    ‪16 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪64 min drive‬

Room options

View all photos for Standard Double Room, 2 Queen Beds, Pets allowed

1 bedroom, iron/ironing board, free WiFi, bed sheets

Standard Double Room, 2 Queen Beds, Pets allowed

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Suite

Family Suite

Family Suite

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • Sleeps 8
  • 1 Queen Bed and 2 Large Twin Bunk Beds

View all photos for Double Queen Suite

1 bedroom, iron/ironing board, free WiFi, bed sheets

Double Queen Suite

8.0 out of 10
Very good
(43 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Queen Kitchen Fireplace

Queen Kitchen Fireplace

Queen Kitchen Fireplace

8.4 out of 10
Very good
(58 reviews)
  • Sleeps 3
  • 1 Queen Bed

View all photos for King, Jetted Spa Tub, Suite

King, Jetted Spa Tub, Suite

King, Jetted Spa Tub, Suite

8.8 out of 10
Excellent
(44 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Single Room, 1 Bedroom, Pets allowed

1 bedroom, iron/ironing board, free WiFi, bed sheets

Standard Single Room, 1 Bedroom, Pets allowed

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 1 King Bed

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The price is AU$176
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includes taxes & fees
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About the area

Pigeon Forge

When you stay at Grand Smokies Resort Lodge in Pigeon Forge, you'll be connected to the convention center, within a 15-minute walk of Titanic Museum and Hatfield and McCoy Dinner Show. .This hotel is 1.4 mi (2.2 km) from Island at Pigeon Forge and 5.9 mi (9.4 km) from Dollywood.

What's nearby

  • Hollywood Wax Museum - 3 min walk - 0.3 km
  • Christmas Place - 6 min walk - 0.6 km
  • Titanic Museum - 11 min walk - 1.0 km
  • Hatfield and McCoy Dinner Show - 12 min walk - 1.1 km
  • Island at Pigeon Forge - 16 min walk - 1.4 km

Getting around

  • McGhee Tyson Airport (TYS) - 51 min drive

Restaurants

  • ‪Mellow Mushroom - ‬19 min walk
  • ‪Downtown Flavortown - ‬17 min walk
  • ‪Sunliner Diner - ‬3 min walk
  • ‪Timberwood Grill - ‬3 min drive
  • ‪Local Goat - ‬9 min walk

About this property

Grand Smokies Resort Lodge

Pet-friendly hotel with free breakfast connected to the convention center in Pigeon Forge
Grand Smokies Resort Lodge offers 160 shared accommodations with air conditioning, hair dryers, and irons/ironing boards. Cable television is provided. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Housekeeping is offered daily and change of towels can be requested.
An indoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness center.
Make yourself at home in one of the 160 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones and irons/ironing boards, and housekeeping is provided daily.
Take advantage of recreational opportunities offered, including an indoor pool, a waterslide, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and a fireplace in the lobby.
Enjoy a satisfying meal at Wood Grill Buffet serving guests of Grand Smokies Resort Lodge. A complimentary buffet breakfast is served daily from 8:00 AM to 9:30 AM.
Featured amenities include a 24-hour front desk, ATM/banking services, and an elevator. Event facilities at this hotel consist of a conference center and 3 meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 8:00 AM and 9:30 AM.
Wood Grill Buffet - Onsite buffet restaurant.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 9:30 AM
  • A restaurant

Restaurants on site

  • Wood Grill Buffet

Things to do

  • Children's pool
  • Gym
  • Indoor pool
  • TV in common areas
  • Waterslide

Family friendly

  • Children's pool
  • Indoor pool
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Vending machine

Guest services

  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • Conference centre

Outdoors

  • In a national park
  • In the mountains
  • On the boardwalk/promenade

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Front entrance ramp
  • Lift (107 centimetre wide door)
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (86 centimetre high)

More

  • Banquet hall
  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Air conditioning
  • Heating
  • Iron/ironing board
  • Phone
  • Shared accommodation

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: USD 50.00
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40.00 per pet, per day, plus a deposit of USD 200.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are available for USD 15.0 per day
Cribs (infant beds) are available for USD 15.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 250.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 200.00 per stay
  • Pet fee: USD 40.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 50.00 (subject to availability)
  • Crib (infant bed) fee: USD 15.0 per day
  • Rollaway bed fee: USD 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 9:00 AM to midnight

Property is also known as

Grand Smokies Pigeon Forge
Grand Smokies Resort Lodge Hotel
Grand Smokies Resort Lodge Pigeon Forge
Grand Smokies Resort Lodge Hotel Pigeon Forge

Grand Smokies Resort Lodge Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 366 out of 744 reviews
Rating 8 - Good. 174 out of 744 reviews
Rating 6 - Okay. 114 out of 744 reviews
Rating 4 - Poor. 56 out of 744 reviews
Rating 2 - Terrible. 34 out of 744 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

DeAnna

Stayed 3 nights in Mar 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Located in the middle of town within walking distance of everything.
Stayed 4 nights in Mar 2025

10/10 Excellent

patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

Morgan

Travelled with family, Travelled with family and small children, Travelled with pets
Disliked: Staff & service, property conditions & facilities
1. So, I have a support animal that I brought with me. She’s a certified emotional support animal. I was told she would be free thrice by the staff. When I got there, they tried to charge me 200 dollars off of their bad communication. 2. The room was supposed to be a queen size bed, it was a full size bed, and they wouldn’t let us upgrade. We had to pay for a roll out bed. 3. The carpet had stains and the curtain holes. My family was not happy at all. We are never coming back! 4. The staff was at least friendly enough to call us when we left our juice boxes. 5. We went past the other rooms which were way nicer because they had received an upgrade. We were not happy with the room!
Stayed 1 night in Mar 2025

10/10 Excellent

anthony

Liked: Cleanliness
Stayed 1 night in Mar 2025

10/10 Excellent

Kandi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Curt

Travelled with family
Best part about this place is the pool very warm. Very nice. The kitchen part in the room is very nice. The breakfast is not good.
Stayed 5 nights in Mar 2025

8/10 Good

Kimberly

Stayed 2 nights in Mar 2025

4/10 Poor

Greg

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Booked a room for 3 and it had 1 bed very inconvenient
Stayed 2 nights in Mar 2025

4/10 Poor

Jennifer

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Friendly staff, super helpful. The rooms were very clean and had big fridges in them which was nice. Unfortunately you could hear everything from your neighbors which made it hard to sleep. The breakfast was cold, the pancakes were hard and not very moist. Plus you have to wait until 8 to eat and buy your drinks. 2/5 stars will not return
Stayed 2 nights in Mar 2025

10/10 Excellent

Ashley

Stayed 2 nights in Feb 2025

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Brittany

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time enjoyed the pool everything was amazing other than somebody demon child pulling the fire alarm our first night there at 2:30am everything was great
Stayed 3 nights in Feb 2025

10/10 Excellent

Delena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was great location close to everything
Stayed 2 nights in Mar 2025

10/10 Excellent

Cheryl

Travelled with family
Stayed 2 nights in Mar 2025

2/10 Terrible

Leslie

Disliked: Cleanliness, property conditions & facilities
No supervisor
Stayed 2 nights in Feb 2025

10/10 Excellent

Jessica

Stayed 2 nights in Feb 2025

10/10 Excellent

Paige

Stayed 1 night in Feb 2025

4/10 Poor

Kelly

Disliked: Cleanliness, property conditions & facilities, room comfort
We rented 2 rooms for 1 night. The tv in one room did not work, the phone also did not work. Our bed sheets were nasty and looked like they had pizza sauce on them. The pool water smells like pure urine. We spoted roaches in our room as well that night. Overall its a 2/5 we will not be staying here again.
Stayed 1 night in Mar 2025

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient!
Stayed 1 night in Feb 2025

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay at the resort and will be back.
Stayed 1 night in Mar 2025

6/10 Okay

Katie

Liked: Staff & service
We enjoyed the pool, the resort is a little outdated. Most of the arcade games are out of order, our room was a little old looking as well as the jet tub didn’t work. The staff was nice, check in/out was easy. Overall it wasn’t terrible but definitely some things could be better. As well as the parking is kind of far from the entrance and that can be difficult with small children and luggage. We were woken up at 2:30 in the morning to the fire alarm going off and no one said if it was false or not? Also smelled some questionable things in the hallways.
Stayed 2 nights in Feb 2025

6/10 Okay

Elizabeth

Disliked: Cleanliness, staff & service
Stayed 2 nights in Feb 2025