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Grand Smokies Resort Lodge

2.5 star property

Photo gallery for Grand Smokies Resort Lodge

Indoor pool
Family Suite
Exterior
Lobby sitting area
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Gym
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
2385 Parkway, Pigeon Forge, TN, 37863
  • Christmas Place
    ‪6 min walk‬
  • Titanic Museum
    ‪11 min walk‬
  • Island at Pigeon Forge
    ‪16 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪64 min drive‬

Room options

View all photos for Standard Double Room, 2 Queen Beds, Pets allowed

1 bedroom, iron/ironing board, free WiFi, bed sheets

Standard Double Room, 2 Queen Beds, Pets allowed

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Suite

Family Suite

Family Suite

8.0 out of 10
Very good
(3 reviews)
  • 2 bedrooms
  • Mountain view
  • Sleeps 8
  • 1 Queen Bed and 2 Large Twin Bunk Beds

View all photos for Double Queen Suite

1 bedroom, iron/ironing board, free WiFi, bed sheets

Double Queen Suite

7.6 out of 10
Good
(60 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Queen Kitchen Fireplace

Queen Kitchen Fireplace

Queen Kitchen Fireplace

8.2 out of 10
Very good
(71 reviews)
  • Sleeps 3
  • 1 Queen Bed

View all photos for King, Jetted Spa Tub, Suite

King, Jetted Spa Tub, Suite

King, Jetted Spa Tub, Suite

8.8 out of 10
Excellent
(55 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Single Room, 1 Bedroom, Pets allowed

1 bedroom, iron/ironing board, free WiFi, bed sheets

Standard Single Room, 1 Bedroom, Pets allowed

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 3
  • 1 King Bed

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About the area

Pigeon Forge

When you stay at Grand Smokies Resort Lodge in Pigeon Forge, you'll be connected to the convention center, within a 15-minute walk of Titanic Museum and Hatfield and McCoy Dinner Show. .This hotel is 5.9 mi (9.4 km) from Dollywood and 9.6 mi (15.4 km) from Ripley's Aquarium of the Smokies.

What's nearby

  • Christmas Place - 6 min walk - 0.6 km
  • Titanic Museum - 11 min walk - 1.0 km
  • Hatfield and McCoy Dinner Show - 12 min walk - 1.1 km
  • Island at Pigeon Forge - 16 min walk - 1.4 km
  • LeConte Center at Pigeon Forge - 3 min drive - 3.1 km

Getting around

  • McGhee Tyson Airport (TYS) - 51 min drive

Restaurants

  • ‪Mellow Mushroom - ‬19 min walk
  • ‪Downtown Flavortown - ‬17 min walk
  • ‪Sunliner Diner - ‬3 min walk
  • ‪Timberwood Grill - ‬3 min drive
  • ‪Local Goat - ‬9 min walk

About this property

Grand Smokies Resort Lodge

Pet-friendly hotel with free parking connected to the convention center in Pigeon Forge
Grand Smokies Resort Lodge offers 160 shared accommodations with air conditioning, hair dryers, and irons/ironing boards. Cable television is provided. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Housekeeping is offered daily and change of towels can be requested.
An indoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness center.
Make yourself at home in one of the 160 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones and irons/ironing boards, and housekeeping is provided daily.
Take advantage of recreational opportunities offered, including an indoor pool, a waterslide, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and a fireplace in the lobby.
Enjoy a satisfying meal at Wood Grill Buffet serving guests of Grand Smokies Resort Lodge.
Featured amenities include a 24-hour front desk, ATM/banking services, and an elevator. Event facilities at this hotel consist of a conference center and 3 meeting rooms. Free self parking is available onsite.
Wood Grill Buffet - Onsite buffet restaurant.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A restaurant

Restaurants on site

  • Wood Grill Buffet

Things to do

  • Children's pool
  • Gym
  • Indoor pool
  • TV in common areas
  • Waterslide

Family friendly

  • Children's pool
  • Indoor pool
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Vending machine

Guest services

  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • Conference centre

Outdoors

  • In a national park
  • In the mountains
  • On the boardwalk/promenade

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Front entrance ramp
  • Lift (107 centimetre wide door)
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (86 centimetre high)

More

  • Banquet hall
  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Air conditioning
  • Heating
  • Iron/ironing board
  • Phone
  • Shared accommodation

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: USD 50.00
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40.00 per pet, per day, plus a deposit of USD 200.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per day
Cribs (infant beds) are available for USD 15.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 250.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 200.00 per stay
  • Pet fee: USD 40.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 50.00 (subject to availability)
  • Crib (infant bed) fee: USD 15.0 per day
  • Rollaway bed fee: USD 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 9:00 AM to midnight

Property is also known as

Grand Smokies Pigeon Forge
Grand Smokies Resort Lodge Hotel
Grand Smokies Resort Lodge Pigeon Forge
Grand Smokies Resort Lodge Hotel Pigeon Forge

Grand Smokies Resort Lodge Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 425 out of 896 reviews
Rating 8 - Good. 210 out of 896 reviews
Rating 6 - Okay. 142 out of 896 reviews
Rating 4 - Poor. 70 out of 896 reviews
Rating 2 - Terrible. 49 out of 896 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

melissa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not a nice place to stay

You will not like this hotel. The rooms are extremely outdated and dirty. The front desk staff clearly don't want to be there and are not friendly or kind. My young son asked the front desk for a plastic spoon and they told him to "go across the street and buy one" When you are checking in there is a long and confusing process where they want you to sign and initial about 10 different rules. They also give you an odd lecture about ordering food from other places. According to them, Papa John's is the only pizza place that can deliver to your room and if you order Domino's you have to go across the street and stand in the cracker barrel parking lot and wait for your delivery? I'm going to add some photos of how gross the bathroom was on top of everything else. There are no nicetes. The doors did not lock. There's not even a mirror in the bedroom. Hard pass on ever saying in this hotel again. Update - I'm trying to add photos and the app won't let me.
Stayed 1 night in May 2025

10/10 Excellent

Hailey

Liked: Amenities
Great stay! The kids loved the pool and waterslide!
Stayed 2 nights in May 2025

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!!
Stayed 2 nights in May 2025

10/10 Excellent

April

Stayed 1 night in May 2025

8/10 Good

jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Ouida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We absolutely loved this place! The pool was super fun and we just really liked it. The staff was very friendly
Stayed 1 night in May 2025

8/10 Good

Keben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views
Stayed 6 nights in May 2025

6/10 Okay

Robert

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Great value! We love the pool. Rooms are spacious! Unfortunately, half the things in the arcade steal your tokens or don’t work. Would be perfect if not for that.
Stayed 1 night in May 2025

8/10 Good

lenneth

Travelled with family
Stayed 1 night in May 2025

2/10 Terrible

Jasmin

Stayed 1 night in May 2025

8/10 Good

Curstin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable, fun, and clean!

Very clean, very cool concept of hotel. Wish more of the games worked or were communicated that they were not working. Very comfy and home like vibe. Dont recommend the free breakfast though, at the lodge, very disorganized and bland, not enough servers. The pool and play area was fantastic but definitely needed more chairs. Overall, very impressed and would stay here again!
Stayed 2 nights in May 2025

2/10 Terrible

Brittany

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
They got my car towed I am from KY and missed one payment on my car and was goin up there for someones birthday and they ran my plates and called and got it towed knowing I was hours away from home just to make a few dollars and my wife caught lice from sleeping in there beds which is ridiculous and nasty.
Stayed 2 nights in May 2025

10/10 Excellent

Diane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great trip

Room was clean & spacious Reasonably priced Will stay again
Stayed 3 nights in May 2025

10/10 Excellent

Mack

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than room service attempting to open the door at 9:30 am when my daughter was walking by it, stay was great. DO NOT DISTURB sign was posted on the door handle.
Stayed 2 nights in Apr 2025

4/10 Poor

Holly

Travelled with family
Disliked: Amenities, property conditions & facilities
When we were taking a shower on the 1st night, the water never got hot and the water pressure was horrible. We stayed on the 5th floor, last room on the floor. I do understand it takes a while for the hot water to travel , but it only got colder and zero water pressure. In the tub, it was worse than a kitchen sink faucet. We called the front desk and a maintenance guy came up and said it’s bc we were on the 5th floor and the last room. Nothing was done . Didn’t offer us to move to a different room. So, the next night- we tried showering at a different time and it was worse. After my daughter and me , my husband and sons water was ice cold at the end of the shower. I advised the front desk at checkout I was not happy about the water in the bathroom : no pressure and not hot. All they said was “sorry, I’ll get that checked on”. Not being able to have a decent shower, makes for a bad overall experience. I will probably never recommend this hotel or stay here again.
Stayed 2 nights in May 2025

6/10 Okay

Jeff

Liked: Staff & service
NA
Stayed 2 nights in May 2025

8/10 Good

Amy

Stayed 2 nights in May 2025

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
We liked that it had a water park in it. They need to fix the ceiling though cause it’s leaking.
Stayed 2 nights in May 2025

8/10 Good

Jason

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Only problem our shower didn’t work room 3027!! Someone had broke the knob!!
Stayed 1 night in May 2025

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
We got a room with a jetted tub in it. It’s was great. Every employee we meet was super nice & accommodating! We will definitely be back to stay there again.
Stayed 1 night in May 2025

10/10 Excellent

Becky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this property very quiet. Very clean. No problems
Stayed 1 night in May 2025

8/10 Good

Mary Jane

Travelled with family
Liked: Staff & service, room comfort

For a one night stay it wasn’t bad

It was a nice stay. The hotel is older and a tad rundown. Needs a good cleaning. The only issue we had was as they were fixing the elevator in the morning, They kept setting off the fire alarm. We went on the off-season, so it wasn’t crowded, which was really nice.
Stayed 1 night in Apr 2025

10/10 Excellent

Elena

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Shane and Sheri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

Tina

Travelled with family
Liked: Staff & service
Average
Stayed 1 night in Apr 2025