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Hotel San Carlos - Downtown Convention Center

3.0 star property

Photo gallery for Hotel San Carlos - Downtown Convention Center

Lobby
Room, 2 Double Beds, City View
Lobby
Front of property
Interior

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View map
202 N Central Ave, Phoenix, AZ, 85004
  • Place, Phoenix Convention Center
    ‪3 min walk‬
  • Place, Mortgage Matchup Center
    ‪7 min walk‬
  • Place, Chase Field
    ‪8 min walk‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪9 min drive‬

Room options

View all photos for Room, 2 Double Beds, City View

Room, 2 Double Beds, City View

Room, 2 Double Beds, City View

7.6 out of 10
Good
(29 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Room, 1 Queen Bed

7.8 out of 10
Good
(19 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, City View

Room, 1 Queen Bed, City View

Room, 1 Queen Bed, City View

7.6 out of 10
Good
(8 reviews)
  • Sleeps 2
  • 1 Queen Bed

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includes taxes & fees
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About the area

Phoenix

Hotel San Carlos - Downtown Convention Center is centrally located in Phoenix, a 3-minute walk from Phoenix Convention Center and 7 minutes by foot from Mortgage Matchup Center. .This historic hotel is 0.9 mi (1.4 km) from Chase Field and 6.2 mi (9.9 km) from Grand Canyon University.

What's nearby

  • Arizona State University - Downtown Phoenix - 2 min walk - 0.2 km
  • Phoenix Convention Center - 3 min walk - 0.3 km
  • The Van Buren - 7 min walk - 0.6 km
  • Mortgage Matchup Center - 7 min walk - 0.6 km
  • Chase Field - 8 min walk - 0.8 km

Getting around

  • Van Buren - Central Ave Station - 2 min walk
  • Phoenix Sky Harbor Intl. Airport (PHX) - 12 min drive

Restaurants

  • ‪Barrel & Bushel - ‬4 min walk
  • ‪Dog Haus Biergarten - ‬3 min walk
  • ‪Cornish Pasty Co - ‬1 min walk
  • ‪Jacy & Dakota's - ‬4 min walk
  • ‪Westin Executive Club - ‬3 min walk

About this property

Hotel San Carlos - Downtown Convention Center

Hotel San Carlos - Downtown Convention Center offers 129 air-conditioned accommodations with coffee/tea makers and hair dryers. LED televisions come with premium cable channels. Bathrooms include showers and complimentary toiletries.

This Phoenix hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 129 air-conditioned rooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a terrace. This hotel also features complimentary wireless internet access, gift shops/newsstands, and a reception hall.
At Hotel San Carlos - Downtown Convention Center, enjoy a satisfying meal at the restaurant.
Featured amenities include a 24-hour business center, a 24-hour front desk, and multilingual staff. Planning an event in Phoenix? This hotel has 1302 square feet (121 square meters) of space consisting of conference space and 2 meeting rooms.
Hotel San Carlos - Downtown Convention Center has a restaurant on site.
Centrico - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

The property is a member of Historic Hotels of America.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 20 per day)

Food and drink

  • A restaurant

Restaurants on site

  • Centrico

Things to do

  • 24-hour gym

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 1,302 square feet of conference space
  • 2 meeting rooms
  • 24-hour business centre

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance

More

  • 1 building
  • 7 floors
  • Built in 1928
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The property charges 1.85 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from January 9 2023 to December 31 2026 (completion date subject to change). The following areas are affected:
  • Swimming pool
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.
The following facilities are closed on Wednesday, Thursday, Friday, Saturday, and Sunday:
  • Outdoor pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Nearby parking fee: USD 20 per day
  • Credit card charges are subject to a surcharge of 1.85 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel San Carlos Convention Center
Hotel San Carlos Downtown Convention Center
San Carlos Convention Center
San Carlos Downtown Convention Center
Hotel San Carlos Downtown Convention Center Phoenix
San Carlos Downtown Convention Center Phoenix
Carlos Convention Center
Hotel San Carlos - Downtown Convention Center Hotel
Hotel San Carlos - Downtown Convention Center Phoenix
Hotel San Carlos - Downtown Convention Center Hotel Phoenix

Hotel San Carlos - Downtown Convention Center Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 414 out of 1024 reviews
Rating 8 - Good. 242 out of 1024 reviews
Rating 6 - Okay. 167 out of 1024 reviews
Rating 4 - Poor. 114 out of 1024 reviews
Rating 2 - Terrible. 87 out of 1024 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stay was great other than a couple minor issues. No thermostat in the room and no thermal control in the shower. Water was constantly changing from hot to cold as other people around us used their water.
Stayed 1 night in Dec 2025

6/10 Okay

Patrick

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Have stayed many times most have been very good experiences. This time to start with key card was not scanned properly. TV did not work in the room, then was told that nobody could come up right away. When I went down to the front desk was greeted with an attitude and explained that they could not fix the TV, and I knew that. Then, was told that maintenance would not be on the property until 8 or 9, and only until 11 o'clock at night. And I was trying to go out for the night. Ended up having to gather up everything in the room and change rooms and the front desk was again. Very rude to my guest, just not a good time at all.
Stayed 1 night in Dec 2025

10/10 Excellent

Jenifer

Stayed 2 nights in Dec 2025

4/10 Poor

Andrew

Disliked: Property conditions & facilities, room comfort
There was no thermostat in my room. The shower head was nearly falling off. The beds were a bit uncomfortable. I could hear other people's televisions all night making it nearly impossible to sleep between that and the tram. Clean, yes. I didn't get a chance to see the pool. I wouldn't recommend staying for the price.
Stayed 1 night in Dec 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2025

10/10 Excellent

Maksym

Liked: Cleanliness, amenities, property conditions & facilities
The best hotel ever. Recommend. Best ppl. Love it.
Stayed 1 night in Dec 2025

2/10 Terrible

Ashlyn

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay away
Stayed 4 nights in Dec 2025

10/10 Excellent

christy T

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay at the San Carlos. I wanted to stay in an historic hotel. It was fun reading the information posted and looking at the artwork. The hotel also met the criteria for all hotels: clean, friendly and helpful staff, comfortable bed, good shower. The location was perfect. I could walk to the AMC theatre and restaurants. The train was outside the door. I will stay again.
Stayed 3 nights in Dec 2025

10/10 Excellent

Michelle

Stayed 1 night in Dec 2025

10/10 Excellent

Robert

Stayed 2 nights in Dec 2025

10/10 Excellent

Maksym

Liked: Cleanliness, amenities, property conditions & facilities
The Best place ever. Extremely classy. Would highly recommend. 😇
Stayed 1 night in Dec 2025

10/10 Excellent

Martha

Liked: Cleanliness, amenities, property conditions & facilities
Angela was wonderful
Stayed 3 nights in Dec 2025

2/10 Terrible

Deborah

Disliked: Cleanliness, property conditions & facilities
While I get the property is dated, it seems no effort has been put into updating and making it comfortable/pleasant for guests. The one restaurant with an entry inside the hotel Centrico, was closed for a private function which was quite frustrating as we wanted to enjoy a cocktail after attending the symphony. The bed was ridiculously uncomfortable and noise from the light rail made the stay very unenjoyable. We checked out by 6:30 am. Won't stay there again.
Stayed 1 night in Dec 2025

8/10 Good

REBECCA

Liked: Cleanliness, amenities, property conditions & facilities
Great front desk!! Lovely and authentic old hotel with nice room amenities and a great bed. It was small and quiet, but there was no temperature control in the room besides a ceiling fan and we were too warm. Would stay again.
Stayed 1 night in Dec 2025

8/10 Good

Austin

Stayed 1 night in Dec 2025

10/10 Excellent

Mary

Liked: Cleanliness, amenities, property conditions & facilities
Asked for early check in, staff was very accommodating and rooms were extremely clean!
Stayed 1 night in Dec 2025

10/10 Excellent

Taylor

Stayed 1 night in Nov 2025

4/10 Poor

Joshua

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff was friendly and the price was cheap given the area. Just not much to say about it. We needed a place within walking distance from the conference center and this was the only place available under $1000. The rooms and furniture are quite outdated and the bed was not great. Its also in Pheonix. Very hot. I searched for a thermostat in my rooms and could not locate it. I asked the front desk and they said there are not individual thermostats in each room, just one for the entire hotel. A brisk 75 degrees at any given time. Also, waited on the shower to heat up for about 20 minutes before trying the cold side. They must have installed the hot and cold water backwards because the cold side heated up immediately. Moved to the Hilton next door as soon as a room opened. If you're looking for a cheap place to sleep after a night on the town, may be a decent option. Don't stay for multiple nights.
Stayed 3 nights in Nov 2025

2/10 Terrible

Anmol

Terrible. Due to worse weather conditions in Flagstaff/Sedona, my sister and I suffered an accident. I called them to cancel due to medical emergencies and they outrightly denied. Moreover, I saw the reviews on Google. They are terrible. The lady at the reception told me "Well you booked via 3rd party (Expedia) and not via us, so we can't refund". Expedia denied to refund as well. I would never chose this Hotel and Expedia for booking as both of them are so insensitive to even the medical emergencies!
Stayed 1 night in Nov 2025

4/10 Poor

leandria

Travelled with partner
Disliked: Amenities, property conditions & facilities
Yes
Stayed 2 nights in Nov 2025

8/10 Good

LeAndrue

Liked: Cleanliness, property conditions & facilities
Easy check in. Simple room. Great location.
Stayed 1 night in Nov 2025

10/10 Excellent

Gordon, Scottsdale

Liked: Cleanliness, amenities, property conditions & facilities
Full of character. Great area.
Stayed 1 night in Nov 2025

2/10 Terrible

April

Travelled with family
Disliked: Staff & service, room comfort
The walls were paper thin and so it was impossible to sleep. You heard everything. The peep hole on our door had a tissue stuffed in it to cover the whole. And the staff kept my ID which derailed my plans for the eveningz
Stayed 1 night in Nov 2025

8/10 Good

Will Hinton

Business traveller
Liked: Cleanliness, staff & service
Easy, safe 10-15 walk to the Convention Center. This is an older hotel that can use a little touch-up paint in the halls, but the rooms are clean and nice. The only complaint about the facility is the WiFi, which was unusable most of the time for me. There is no on-site parking, which they tell you in advance; just be prepared to walk around the block to park in a multi-story garage. No problems with the garage.
Stayed 3 nights in Nov 2025

2/10 Terrible

Fred

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Does not meet the standard requirements of modern Hotel facility. No refridgerator or microwave in the room. Hotel does not provide a guaranty for safety and security of one's belongings while in the hotel. Noisy, etc
Stayed 6 nights in Nov 2025