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HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway

2.0 star property

Photo gallery for HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway

Studio, 2 Double Beds, Non Smoking (Larger Room)
Outdoor pool, open 10:00 AM to 7:00 PM, pool umbrellas, pool loungers
Lobby
Exterior
Free WiFi, bed sheets

Reviews

4.2 out of 10

Popular amenities

  • Kitchen
  • Pool
  • Laundry
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

Map
11211 N Black Canyon Hwy, Phoenix, AZ, 85029
  • Castles N' Coasters
    ‪2 min drive‬
  • Arizona State University-West Campus
    ‪6 min drive‬
  • Grand Canyon University
    ‪9 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪20 min drive‬

Room options

View all photos for Studio, 1 Queen Bed, Non Smoking

Free WiFi, bed sheets

Studio, 1 Queen Bed, Non Smoking

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, 1 King Bed, Non Smoking (Larger Room)

Free WiFi, bed sheets

Studio, 1 King Bed, Non Smoking (Larger Room)

  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 2 Double Beds, Non Smoking (Larger Room)

Studio, 2 Double Beds, Non Smoking (Larger Room)

Studio, 2 Double Beds, Non Smoking (Larger Room)

  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

HomeTowne Studios by Red Roof Phoenix - Dunlap Ave

  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry
2.1 out of 5, (1000)
The price is AU$140
for 1 room
includes taxes & fees
1 July - 2 July
HomeTowne Studios by Red Roof Phoenix - Dunlap Ave

About the area

Phoenix

With a stay at HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway in Phoenix (North Mountain), you'll be within a 15-minute drive of Grand Canyon University and Happy Valley Towne Centre. .This hotel is 12.9 mi (20.8 km) from Phoenix Convention Center and 13.3 mi (21.5 km) from Chase Field.

What's nearby

  • Castles N' Coasters - 2 min drive - 1.9 km
  • Metrocenter - 2 min drive - 1.9 km
  • Arizona State University-West Campus - 6 min drive - 5.7 km
  • Grand Canyon University - 9 min drive - 10.2 km
  • Biltmore Fashion Park - 16 min drive - 17.3 km

Getting around

  • Montebello-19th Ave Station - 9 min drive
  • Phoenix Sky Harbor Intl. Airport (PHX) - 24 min drive

Restaurants

  • ‪In-N-Out Burger - ‬16 min walk
  • ‪Raising Cane's Chicken Fingers - ‬14 min walk
  • ‪Chick-fil-A - ‬4 min drive
  • ‪Texas Roadhouse - ‬19 min walk
  • ‪Olive Garden - ‬14 min walk

About this property

HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway

Hotel in Phoenix with free parking
HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway offers 133 air-conditioned accommodations, which are accessible via exterior corridors and feature complimentary toiletries. 32-inch flat-screen televisions come with cable channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, and microwaves. Rooms have partially open bathrooms. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided weekly.

Recreational amenities at the hotel include an outdoor pool.

Children under 17 years old are not allowed in the swimming pool without adult supervision.

Make yourself at home in one of the 133 air-conditioned rooms featuring kitchenettes with full-sized refrigerators/freezers and stovetops. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include microwaves, as well as phones with free local calls.
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and a banquet hall.
Featured amenities include multilingual staff, laundry facilities, and a vending machine. Free self parking is available onsite.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool

Family friendly

  • Fenced pool
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Built in 1997
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave

More

  • Access via exterior corridors
  • Air conditioning
  • Free local calls
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 20.00

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
This property does not provide dishware in the rooms. Cookware, dishware, and utensils are available for a surcharge or guests may bring their own.
This property allows guests 18 or over to check in with valid military ID.

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 21 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Late check-out fee: USD 20.00 (subject to availability)
  • Housekeeping fee: USD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 10 mi (16 km) of the property will not be allowed to check in
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property’s full housekeeping service is provided every 14 days. Partial service, consisting of bed sheets exchange and trash removal, is provided every 7 days. Additional housekeeping is available for the listed fee amount per requested service.

We should mention

This property does not have elevators
Pool access available from 10:00 AM to 7:00 PM
Alcohol is not served at this property
Children under 17 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crosslands Phoenix Metro Black Canyon Highway Hotel
Crosslands Metro Black Canyon Highway Hotel
Crosslands Phoenix Metro Black Canyon Highway
Crosslands Metro Black Canyon Highway
HomeTowne Studios Phoenix Black Canyon Highway Hotel
HomeTowne Studios Black Canyon Highway Hotel
HomeTowne Studios Phoenix Black Canyon Highway
HomeTowne Studios Black Canyon Highway
Extended Stay America Phoenix Metro Black Canyon Hwy.
Towne Stuos Black Canyon High
HomeTowne Studios Phoenix Black Canyon Highway
HomeTowne Studios Phoenix Black Canyon Highway by Red Roof

HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway Reviews

Reviews

4.2
Rating 10 - Excellent. 134 out of 1000 reviews
Rating 8 - Good. 78 out of 1000 reviews
Rating 6 - Okay. 84 out of 1000 reviews
Rating 4 - Poor. 117 out of 1000 reviews
Rating 2 - Terrible. 587 out of 1000 reviews

4.0/10

Cleanliness

5.2/10

Staff & service

3.6/10

Amenities

3.8/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Yorbi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
bad attention and not giveing back the deposit and never answering in the front desk
Stayed 1 night in Mar 2025

2/10 Terrible

Gregory

The worst hotel ever.

There were no towels in my room, and they could not provide any until noon the next day. However, the hooker fight was entertaining. I dried off with the bedsheet and got the hell out of there
Stayed 5 nights in Mar 2025

4/10 Poor

tatsuya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Update the website pictures

The room was totally off the pictures in web site. You have to update and correct. Please do so asap otherwise this is tricking the clients. I decided to stay because of pictures. I need my money back.
Stayed 5 nights in Mar 2025

2/10 Terrible

Brad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 14 nights in Mar 2025

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

False pictures

Pictures were not accurate of the hotel. That was very deceiving. You should not allow pictures of the hotel to be placed on the internet unless it is real.
Stayed 3 nights in Mar 2025

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The first room they gave me had no blankets and the sheets had black stuff all over them and the second room they gave me didn't have towels. Also, they said that each room had an ice maker in the fridge, but the room i ended up in didn't have an ice maker and there was no ice machine on property.
Stayed 3 nights in Mar 2025

2/10 Terrible

Brenda

Disliked: Cleanliness, staff & service, property conditions & facilities
I had to go to the store and get disinfectant wipes to clean the whole room, it was disgusting. It was obvious the door had been pried open at some point. There was no towel. The toilet clogged and I had to wait over 12 hours for a plunger to plunge it myself. The person at the front desk was rude. The electrical looked bad. The curtains were stained and dirty.
Stayed 3 nights in Mar 2025

2/10 Terrible

Ghazi

Disliked: Cleanliness, staff & service, property conditions & facilities
Not clean
Stayed 3 nights in Mar 2025

2/10 Terrible

Brian

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room 152 was a complete disaster! Door appeared to have been kicked by cops due to location of hotel, and rigged together to close. Doors falling off cabinets, holes in cabinet doors, burn holes in comforter, no towels, and room smelled like smoke evemthough it was a a non smoking room. Waited in office 10 minutes to request a refund and no one was around so we ended up leaving without one.
Stayed 1 night in Mar 2025

10/10 Excellent

Marcus

Disliked: Cleanliness, staff & service, property conditions & facilities
It was the worst hotel I’ve ever been into the county jail looks better than that
Stayed 1 night in Feb 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Extra roommates didn't want

Stayed 2 nights in Mar 2025

4/10 Poor

Matt

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was terrible. They charged me for a night that I wasn't even there My room was never cleaned my whole stay.
Stayed 5 nights in Mar 2025

2/10 Terrible

Rebecca

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Not clean and lack of basic amenities
Stayed 2 nights in Mar 2025

2/10 Terrible

Yolanda

Disliked: Cleanliness, staff & service, amenities
Property was very unsafe door look like you have been kicked in It was still dirty at 3:30 when I try to check in cleaning lady was still there drawers were broken bed was not acceptable curtains you could see through them cabinets or all broken no remote for the TV. Went to complain about the room to front desk and was rude and I told him the pictures don't look like they are on the website and his comment was he did not take the pictures send me to another room there was furniture all over the hallway in front of the room went in there same thing door look like a hut been broken into did not close all the way You could see all the light through there cabinets were broken bathroom was dirty and it was very unsafe looks like a lot of people live there weekly when I went to go get my money back He said I couldn't They needed to speak to Expedia and there was another customer there his heater wasn't working the TV was not there there was a remote but no TV He was very unsatisfied and also stated that didn't seem like it was a safe place to stay and that looked very different on the website just like I mentioned very disappointed never had this experience before always had great hotels stay but that was very terrible had to go look for another one found another one at Scottsdale It was very satisfying I opened up a case to get my money back this should not even be on your website at all You should take this hotel off. Thank you
Stayed 2 nights in Mar 2025

2/10 Terrible

Fatima

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will not be going back

Room was dirty they didn’t provide any towels called the front to ask if they provided any but no answer which had me and my partner having to go to the store to look for towels and then when I got out the shower the shower curtain rod fell on me and hit me
Stayed 1 night in Mar 2025

2/10 Terrible

Alexandra

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
They Canceled our reservation. I called early in the day because we were traveling from 7 hours away and our GPS said we would be there around 1am. They said it was okay and they would have everything ready for us when we arrived. We got there to no room being available because we were marked as a “no-show” I explained I called and they let me know it was ok and that it would be ready. It took us 3 hours to find another hotel and we arrived to our new room 45 minutes away from Glendale at 5am. Horrible experience and now Expedia doesn’t want to issue a refund to me. I DO NOT RECOMMEND this hotel or Expedia.
Stayed 2 nights in Mar 2025

2/10 Terrible

Carlos

Travelled with group
Disliked: Property conditions & facilities

Bad experience.

When arrived room had trash in the front door. Bathroom counterpart had trash on it. Front door would not close correctly. Checked out 2 days early. Talked to hotel manager and she didn’t care. Bad customer service. Requested refund for stay.
Stayed 3 nights in Mar 2025

2/10 Terrible

Joshua

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible

I could not stay at the property. The hotel did not have towels upon check-in.
Holes in the curtains.
Door did not close all the way.
Tub would not stop running.
Cigarette burns on bathroom vanity
Stayed 2 nights in Mar 2025

2/10 Terrible

Holly M

Disliked: Cleanliness, staff & service, property conditions & facilities
This property is a disgrace and if the property manager would actually interface with the guests it may not be so bad because some of this could be worked out but she refuses to take or return a call.
Stayed 14 nights in Feb 2025

2/10 Terrible

Nicolas, Horizon City

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived at 5:30 pm and after I paid for the 4 rooms I was told that only 2 rooms were ready. They are cleaning the other 2 rooms. At 7 pm they were still not ready so we left for dinner. At 9 pm the other rooms were ready. Of the 4 rooms only 1 had towels, all had broken drawers or missing drawers in the cabinets. 1 room had dead cockroaches. All were dirty by even the lowest of standards. Sticky coke rings on the tables, 1 room the bathroom sink did not drain. It looked like the hotel was hosting section 8 residents. Office was suppose to be open 24 hours and was closed at 8 am when I wanted to check out so I had to return so I could get my receipts for the rooms. Called to have them prepare the receipts when I returned after breakfast, not ready she completed them when I arrived. The smell of marijuana was everywhere. The lobby restroom was locked and they said they did not have a key to unlock. All the room doors did not function properly.
Stayed 1 night in Feb 2025

2/10 Terrible

Ted

Disliked: Cleanliness, property conditions & facilities, room comfort

Yikes!

Not for a family of any kind. Pickup trucks park outside my room selling drugs. 4 nights no service. Had to go to front desk to get toilet paper. Never did see any hotel staff after checking in-probably in hiding. Picture of the bathtub-you get the idea
Stayed 4 nights in Feb 2025

2/10 Terrible

Mary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible one night stay

My experience was horrible. There was no toilet paper in the bathroom. Not enough towels. The bed was very hard and uncomfortable. The customer service was horrible. I was told to come to the lobby to get toilet paper after the room was presumably cleaned.v
Stayed 1 night in Mar 2025

10/10 Excellent

Donaciano

Liked: Room comfort
Stayed 2 nights in Jan 2025

2/10 Terrible

Nichole

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I don’t even know where to start. I booked this trip a month in advance. I flew out for my little sister’s graduation and it was terrible. Upon arrival, once checked in…the rooms were lived in. Someone else’s belongings were all over one of the rooms, and the other room had not been cleaned at all. We didn’t have towels, nor bathroom tissue. The gentleman Terrie at the front desk had wonderful customer service, but the hotel was terrible. There were people hanging out and doing drugs plus drinking in the stair wells. It was a very bad experience and this hotel should not be listed on Expedia’s website. I have videos of all of this and will be posting it on Google reviews as well. I feel I am deserving of a refund, for this was not worth the money I paid.
Stayed 1 night in Feb 2025