10/10 Excellent
Shevon
Travelled with family and small children
2 Aug 2025
Liked: Cleanliness, amenities, property conditions & facilities
I loved the check-in staff, the shuttle from/to the airport, and the room was so quiet and clean. This hotel was really reliable and comfortable. I loved everything about this hotel. I will say though that I will not be coming back. I stayed with family and we had a rude interaction with what seemed to be one of the managers or lead staff the morning of check out. I assumed she was in a higher position because she did not wear the standard uniform. we had planned to leave early morning. As we put our bag in the car we entered through the main entrance to get breakfast before we left. As we were getting our food we noticed that the lady by the check in desk was eyeing us and staring a bit intensely. We tried to let it go but it made us uncomfortable. She then proceed to ask in a very interrogative and rude tone “how was the room last night.” My family member couldn’t see her right away as she was hiding behind the breakfast counters. 3 seconds later after not responding she then says in a harsh voice “I’m down here!” We were so taken a back from this interaction that we didn’t want to stay a moment longer. So we ate what little we had and then left. My family and I felt belittled and upset after we left the hotel that morning. We saw how friendly she greeted other guests with “good mornings” and smiles. We just didn’t understand why we got a different treatment. The lady was tall&blond color of hair.
Shevon
Stayed 1 night in Jul 2025