10/10 Excellent
Susan, Lowell
25 Mar 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second time staying there. We love it. Especially the help of Dom. Whatever we needed he made sure we get it.
Checking in the second time was fast but the room wasn’t ready yet, so we had to wait. They said it will be done in 10 minutes. We waited for about 30.
After receiving they key to the room we made our way up, ready to refresh ourselves ( we had a long day traveling from Battambang back to Phnom Penh)
So as we got to our room opened the door and room was a mess. It wasn’t done. March my way back home and to the receptionist. She apologized and got on the walker right away, we said that it was ok, that we’ll grab some food at the restaurant while we wait again. She keep apologizing.
As we sat down eating another person a trainee came to us and gave us our room key.
That was only downfall we had staying there.
As for the food… We’re do I begin. Ughh it was delicious. Dom worked at the restaurant durning the day/ lunch then bar upstairs at the pool. He is such a hardworking guy. Who truly cares for the guest.
Susan
Stayed 2 nights in Mar 2025