6/10 Okay
Dwarne
Travelled with group
31 Mar 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
Escape Room 'Warwick'
Hotel is misleading ! Looks great feom the outside and the lobby area, but the rooms are very old and carpet in rooms are dirty! You would think the receptionist would know the condition of ALL rooms, i drove up feom Washington DC to be checked in late into a HORRIBLE ROOM! I WILL NEVER PATRONIZE THIS HOTEL AGAIN, and please consider many of the other area hotels in the immeadiate area. Bathroom shower looked like something out of a 'Prison Movie', rust and wallpaper was coming off the wall. I was pissed and immeadiately asked to change rooms. The room switch was easy no questions were asked which was yet another red flag--this must happen frequently at this peoperty! The room i was switched to was a bit better, but not by much! Toyally disappointed, was counting on a great stay away from home! NEVER EVER AGAIN WILL I EVER DO THIS CHAIN AGAIN! The only 'silver - lining' relayed to the trip was Dave the doorman! Other staff members were ATROCIOUS. A seasoned hotel needs a seasoned staff! Sub-par everything at this price point ! I checked in on Friday March 29th 2025
Dwarne
Stayed 2 nights in Mar 2025