4/10 Poor
Sara
25 Mar 2025
Liked: Cleanliness
Disliked: Staff & service
First of all, there is NO JACUZZI/HOT TUB. The pool photo they have up is not accurate. We chose this hotel for that very feature, and it does not exist. If we had not prepared, we would have left and gone to a different hotel. We received no room service over a 5 night stay. We took out our own trash and got new towels ourselves. Broken key fob upon arrival, broken refrigerator. Breakfast is underwhelming. Staff was nice and helpful if we asked for something, but we shouldn’t have to. The icing on the cake is that the lady at the front desk was asleep when I went to check out. The hotel is new so it’s clean. It seems like someone put a lot of money into a refurbishment without a plan to sustain the property. We won’t be back.
Sara
Stayed 5 nights in Mar 2025