8/10 Good
aidan
Travelled with family
22 July 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our last property that we stayed in so we have a real benchmark of other similar properties this last ten days.
The property itself is stunning, the rooms are beautiful and extremely well presented. The team maintain an extremely high standard of cleanliness in both the bedrooms and common areas.
Our room was stunning, it was a bit of a treat and we booked a junior suite. It had a bedroom, lounge and bathroom area with jacuzzi bath as well as a separate shower area which was great.
There were a couple of very minor downside; the communication was poor and it was slightly difficult to find.....
All other other properties sent across welcome messages, requests for pre checking information and city tax requests. All came with great directions and one even sent a video of how to get to their property. We didn't get one message from the property prior to arrival.
We wrote to Pavillion 3 times on the app asking if we could drop bags early but didn't have one response. As it turns out we turned up early and our room was ready and we were allowed to check in early. Google maps misdirects you and we walked up and down trying to find it a few times, perhaps better signposting for reception would have helped..
These are only minor irritations rather than huge grumbles and areas of minor improvement that would make the experience exceptional rather than very very good.
Would I stay again, most definitely yes, it was a wonderful place to rest for a few nights.
aidan
Stayed 3 nights in Jul 2025