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Union Hotel Penzance

Reviews

6.8 out of 10

Popular amenities

  • Gym
  • Bar

Explore the area

View map
Chapel Street, Penzance, ENG, TR184AE
  • Place, Penzance Beach
    ‪5 min walk‬
  • Place, Penzance Ferry Terminal
    ‪6 min walk‬
  • Place, St. Michael's Mount
  • Airport, Penzance (PZE-Penzance Heliport)
    ‪3 min drive‬

Room options

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About the area

Penzance

With a stay at Union Hotel Penzance in Penzance, you'll be within a 15-minute drive of St Ives Harbour and Egyptian House. .This hotel is 9 mi (14.5 km) from Carbis Bay Beach and 9.8 mi (15.8 km) from Minack Theatre.

What's nearby

  • Union Hotel - 2 min walk - 0.2 km
  • Penzance Beach - 5 min walk - 0.4 km
  • Jubilee Pool - 5 min walk - 0.4 km
  • Penzance Ferry Terminal - 6 min walk - 0.6 km
  • Mousehole Beach - 9 min drive - 5.9 km

Getting around

  • Penzance (PZC-Penzance Train Station) - 7 min walk
  • Exeter (EXT-Exeter Intl.) - 139 min drive

Restaurants

  • ‪Full House Takeaway - ‬1 min walk
  • ‪45 Queen Street - ‬1 min walk
  • ‪Zennor Wild - ‬4 min walk
  • ‪4 - ‬4 min walk
  • ‪The Tremenheere (Wetherspoon) - ‬2 min walk

About this property

Union Hotel Penzance

Hotel in Penzance with a health club and a bar
Union Hotel Penzance offers 28 accommodations.
Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 28 guestrooms.
Enjoy recreation amenities such as a health club or take in the view from a terrace.
Wrap up your day with a drink at the bar/lounge.

Property amenities

Food and drink

  • A bar/lounge

Things to do

  • Fishing
  • Golf
  • Health club
  • Mini golf
  • Tennis

Family friendly

  • Mini golf

Outdoors

  • Terrace

More

  • 3 floors

Policies

Check-in

Check-in time starts at 2 PM

Children and extra beds

Children are welcome

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Property is also known as

Union Hotel Penzance, Cornwall
Union Hotel Penzance
Union Penzance
Union Hotel Penzance Hotel
Union Hotel Penzance Penzance
Union Hotel Penzance Hotel Penzance

Reviews

Union Hotel Penzance Reviews

6.8

7.0/10

Cleanliness

7.6/10

Staff & service

6.2/10

Property conditions & facilities
Rating 10 - Excellent. 6 out of 45 reviews
Rating 8 - Good. 24 out of 45 reviews
Rating 6 - Okay. 1 out of 45 reviews
Rating 4 - Poor. 9 out of 45 reviews
Rating 2 - Terrible. 5 out of 45 reviews

Reviews

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

Nice old hotel

Nice room with a view of the sea and St.Michael's Mount.

8/10 Good

rocketrod, sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

warm friendly hotel

Our second visit to The Union. We stayed for one week and we just love its warm and friendly atmosphere. Set in Chapel street with lots of interesting cafes and shops plus a short walk to the seafront.

4/10 Poor

TeacherRetirees, Paris, France

Disliked: Staff & service, property conditions & facilities, room comfort

Noisy hotel devoid of charm

The worst part was the noisy bar in the space below us. A very good jazz band played until a reasonable late hour. But all night long, it seemed, rowdy folk cavorted in the street below our window. Hardly the bar patrons, who were older and wiser. THEY appreciated the music that they listened to attentively.. I should add that the breakfast was fine and the breakfast server was extremely pleasant. The desk staff was, on the other hand, of the rough and (almost) ready variety.

10/10 Excellent

Sharon & Bryan, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Older Hotel - Full of History and Character

We stayed at the Union Hotel in Penzance for 10 days and enjoyed it thoroughly. The location was central and convenient on historic Chapel Street. The hotel itself was full of historical information about Lord Nelson and the Battle of Trafalgar. Original 20th century and contemporary paintings also added to its charm. Our room was quiet and clean with a view of the bay. The staff was friendly, helpful and full of fun. The food served at dinner time was very good. The fact that the Pub was frequented by locals as well as hotel guests made for an interesting mix that we liked.

8/10 Good

Verified traveller

Liked: Staff & service

A hotel with lots of character

This is a hotel that is somewhat run down with lots of character. Don't expect a super comfortable room with plush bed. The rooms are fairly clean but run down. The hotel is old with lots of history. The owner will spin tales of local history and the breakfast is very good. I would stay here again but it's not the kind of place you want to spend a week in.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort

Nice hotel in the centre of Penzance

Room ready on arrival even though we were early. Excellent breakfasts. Numerous pubs and restaurants within 5-10 minutes walking.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

very nice hotel, in good location

I was very impressed by this hotel, for a little price got an excellent service and a comfortable room.

8/10 Good

Verified traveller

Liked: Staff & service

Name

We found the hotel to be comfortable and homely. The staff were cheerful and helpful at all times, and being right in the centre of the old town meant that we we close to all the amenities.

2/10 Terrible

Mehdi, UK

Disliked: Staff & service, property conditions & facilities, room comfort

Dated hotel with no customer services skills

We were somewhat taken aback by the seriously dated room interior, flimsy creaky wooden stools and a bed which had gone flat on one side and had random broken springs on the other. Whilst being disappointed by the customer services skills, we needed an iron and we got one which the owner described in his own words as something Expedia wont allow me to post on this site. We read another review about the strict breakfast timings so got there in plenty of time, but someone arriving a few moments before 9:30 was actually told "as long as you only want a slice of bread, we won't have a problem"

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel close to the beach.

No shower. Too noise to sleep. It's got the parking spaces. Close to town.

8/10 Good

Jeanette, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great old Inn, with ambience and best food

We liked this old inn so much stayed another night. The location was great to discover local highlights. St..Michael's Mount, Lands End etc. We had the best meal here that we have eaten in England, good breakfast with huge choice. Our room was comfortable. Felt like we were in another era. The staff helpful. The manager/owner had the best sense of humour, a lot of fun. Try it, so much cheaper than the places by the water. A 17 quid lobster meal and 10 for delicious lamb is hard to beat.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Ok, if there are no other availlalities,

Noisy neighborhood and not exactly clean, friendly staff though. Considering the price, not worth the money.

8/10 Good

Paul, Yeovil

Liked: Cleanliness, property conditions & facilities, room comfort

Great dog-friendly hotel and bar

Historic building in the heart of the town minutes from the sea/harbour. Very atmospheric. Room was spacious and clean. Cooked breakfast was good. Overall, good value. The food in the bar was first rate. Would have stayed extra nights if they'd had availability.

8/10 Good

winnie, utah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I love Penzance

The Union Hotel is in the heart of Penzance and a great place to see the rest of Cornwall from.

4/10 Poor

jezza, west devon

Disliked: Property conditions & facilities, room comfort

average dog friendly hotel

it is an old hotel with lots of history and some lovely pictures and quirky parts of bar and hotel which were nice. Unfortunately the bedrooms could do with some upgrades-nice old fashioned bed/linen and curtains but old woodchip wallpaper very dated and tired looking. we had dog with us so we were possibly in "dog friendly" room?even so -get rid of the woodchip!!! staff were polite and friendly and woman working in breakfast room was brilliant and couldnt do enough for you. Owner was bit abrupt to customers in bar area but credit where its do we had crap bar meal(veg soup-no taste & watery & jacket potato with tuna-powdery & mushy) but owner took plates away & refunded payment for meal-which was good of him we didnt ask for it. Our room was like an oven-no ventilation-window was fixed so couldnt be opened more than an inch and bathroom fan didnt work. Breakfast was good although not many tables, so if busy you had to wait (somewhere else) for table to become available-this isnt good if you have planned to go somewhere and have to wait to have breakfast. Generally it was an average hotel in an ideal location close to town & sea.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

Great over night stay in central penzance

great location, charming staff, great night's stay in Penzance.

2/10 Terrible

Justin, Bristol, City of Bristol, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid it unless you want to go to the bar til late

I'm not one to give 1 star ratings lightly but here we are. We arrived on a Saturday night at about 9pm. When we arrived we arrived to a closed front desk window with a sign saying something like "please ask for assistance from someone at the bar next door." So I set down my bag and walk into the bar, the place was packed! I had to stand at the bar waiting for service from one of the bartenders, being ignored several times because I think it was obvious I wasn't looking to buy a drink before getting served. We get the key to the room and go up. Our room reeks of smoke, really could use a fresh coat of pain and is directly above the bar and did I mention the live music? Outside our window is an interior open space where all the windows face each other, right outside our window a rotting dead bird that has been there for some time. The music and crowd was extremely loud and the music went until at least midnight or so when my body finally gave out and I finally fell asleep in spite of the noise. Not a great place to show up and be exhausted at but just fine if you want to go and then go to the bar and drink the night away I guess. It's too bad because the hotel common areas look so cool and so old world but the rooms aren't kept up nearly as well and the management definitely cares more about the bar than the hotel. It felt like some place you'd stop off the highway with a neon sign advertising their absurdly cheap rates but the problem was it wasn't cheap.

4/10 Poor

Mid age couple, Oldham

Disliked: Staff & service, property conditions & facilities, room comfort

Not a good stay!

Was promised early breakfast so we could catch 7am flight to Scilly. Went to reception at 6.30am to be told we had cancelled breakfast the night before??? Room was hot because of heat wave, asked for fan but were told to buy one if we wanted one! Was promised family room for same price of double but they gave family room to late booking. No refund offered for no breakfast or loss of family room!. Very disappointed so won't recommend.

8/10 Good

Pip, Salisbury, Wiltshire, UK

Liked: Staff & service, room comfort

Character in spades

Full of character, but in need of some TLC. We knew what to expect and the hotel lived up to that expectation. The height of luxury it is not, but has character in spades. Enjoyed live music. Manuel(Fawlty towers) would not have been out of place. In fact I think he was there! In a good position and nice view from our room.

8/10 Good

Nola, Australia

Liked: Staff & service

Good location, welcoming.

Verp pleasant stay of 2 nights. Howie, the Manager was very pleasant and helpful with information and had someone carry our bags upstairs to the 2nd f Fl. for us. Had probably the best breakfast ever here - and consistent with the same quality both days. A very old establishment, not in the best of health but comfortable and certainly adequate. Good location but very poor parking facilities. Two downsides for me was no wi-fi in the rooms (but available free in the Bar area) and the morning waiter. Most unpleasant and almost surly. After 2 mornings all we'd got was "tea, coffee and you finished with that". Not an asset to an otherwise very nice, welcoming team.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Historic hotel too run down to be enjoyable.

The service was kind and efficient, but it doesn't make up for the horrible condition of the room. The heat was unbearable, the curtains were falling down, the bathtub had scalding water that sprayed from the hose. The bed mattresses were old and too soft. It was not pleasant to return to our room after a full day in the sun.

10/10 Excellent

MC, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Central location in a lovely town

The location is very convenient, the parking is in the back, the hotel has character, and is clean. Thew breakfast was first class, Staff adorable. We will be back.

4/10 Poor

andy, Chichester, West Sussex, UK

Disliked: Property conditions & facilities, room comfort

dated but good value for money

The hotel is very dated and as we have stayed before we were aware what to expect. The extra we paid for a sea view did not disappoint and the bed was comfortable. The bathroom was the problem, whilst the bath was spacious there was no shower but push on shower attatchment but this had holes in so leaked water. The breakfast though could not be faulted with both quantity and quality an excellant full english and the option to mix and match.

8/10 Good

Zossy, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best value in Penzance

Was a bit put off on arrival but it was probably our own fault because we arrived too early. We intended just asking whether we could leave our cases and park the car but we weren't given the chance and were just told we were too early. However once we had explained everything was ok. We had a lovely room on the top floor. Granted it was a long way to climb carrying cases but its a building which dates back to 16th century so you cant expect a lift. I didn't mind as I took several times a day up and down as good exercise and the view was superb over the harbour & St Michaels Mount especially at night. It's a wonderful central location, lots of character and history. Breakfast was excellent and served in the fascinating Theatre Bar. However I would not recommend the lunchtime soup. My husband was not sure what his soup was (and he is a chef) and it was cold. Mine was fish chowder and all i can say is I didn't like it. However we will definitely stay again. We have stayed several places in Penzance and would say the Union is the best value.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice traditional hotel

Traditional featured hotel, convinient location, although without shower and lift