The highlight of this hotel is definitely the hot springs and water slides—they’re well-maintained and fun for both kids and adults. The staff were also very friendly and helpful, and we appreciated the good service throughout the property.
Unfortunately, that’s where the positives end. Our room was extremely outdated, dark, and uninviting. The beds were uncomfortable, the plumbing was old and leaky, and overall, the accommodations felt neglected. It did not match the expectations set by the hotel’s reputation.
We also found the food to be mediocre at best, which led us to drive 30 minutes into town just to get a decent meal—not ideal when you’re hoping for a relaxing stay.
Perhaps we were just unlucky and were given one of the oldest bungalows, but our experience was disappointing enough that we would not recommend this hotel to friends or family. Honestly, we couldn’t wait to check out. I’m surprised by the glowing reviews calling this the best hotel of their Costa Rican trip—it certainly wasn’t for us.